Avast WEBforum

Consumer Products => Avast SecureLine VPN => Topic started by: sadie_01 on April 04, 2021, 09:48:58 PM

Title: VPN Says I'm Offline, To Connect to Internet, But I'm Connected
Post by: sadie_01 on April 04, 2021, 09:48:58 PM
I just renewed my subscription today, and after installation, It says "You're offline, please connect to the internet to use your VPN". I am, however, connected to the internet.

My settings are to Show Avast VPN Notifications, Automatically turn on when I'm connected to the internet, to ask me when it turns on, and also to exclude Trusted (private) networks (otherwise, it won't auto-connect). I also have my network setting set as a private network. These settings have been this way for 2 years. I tried changing to a public network, but no good.

I've got a Toshiba 32-64 bit laptop running Windows 7.

Any ideas? I haven't changed any other settings.  Edit: I renewed AVAST Ultimate. Not just the VPN. Sorry.

Thanks.
Title: Re: VPN Says I'm Offline, To Connect to Internet, But I'm Connected
Post by: bob3160 on April 04, 2021, 09:58:47 PM
Have you done a restart of your computer?
(Not a shut down but a restart)
Title: Re: VPN Says I'm Offline, To Connect to Internet, But I'm Connected
Post by: sadie_01 on April 05, 2021, 06:44:23 PM
Yes, I did a restart. Twice.
Title: Re: VPN Says I'm Offline, To Connect to Internet, But I'm Connected
Post by: sadie_01 on April 05, 2021, 08:04:11 PM
Well, it's working this time. I restarted my machine again. Got the same "You're not connected to the internet". Tried again, and it worked. Hmmm.

This happened a couple of times last month (March, 2021) before I renewed my subscription. Anyone else have this problem?
Title: Re: VPN Says I'm Offline, To Connect to Internet, But I'm Connected
Post by: Jonahhh on May 11, 2021, 04:20:11 PM
this is currently happening to me to on all my devices

it says im not connected but i clearly am
Title: Re: VPN Says I'm Offline, To Connect to Internet, But I'm Connected
Post by: r@vast on May 12, 2021, 01:53:05 PM
Quote from: Jonahhh on May 11, 2021, 04:20:11 PM
this is currently happening to me to on all my devices

it says im not connected but i clearly am

Hi,

Which version do you have installed? (Open Avast SecureLine VPN > Menu > About)
Title: Re: VPN Says I'm Offline, To Connect to Internet, But I'm Connected
Post by: Chris1171 on October 01, 2021, 04:06:49 PM
Happens to my Laptop and mobile also.
Help.
Reboot does not solve the problem.
Title: Re: vpn
Post by: r@vast on October 01, 2021, 04:39:13 PM
Quote from: Chris1171 on October 01, 2021, 04:06:49 PM
Happens to my Laptop and mobile also.
Help.
Reboot does not solve the problem.

Hi,

Please try the following in Avast SecureLine:
Menu>Settings>General>Startup - and untick "Start Avast VPN when my computer starts"
also Menu>Settings>Turn on the VPN - and untick "Automatically when connected to the internet"
On Android - Settings > CONNECTION RULES
Please also reboot your router.
If the issue persists, please contact Avast Support via https://support.avast.com/contact/paid
Title: Re: VPN Says I'm Offline, To Connect to Internet, But I'm Connected
Post by: ddm653 on October 22, 2021, 01:12:27 PM
Same issue here. I have read all the posts below regarding restarts unticking auto start vpn and even changed dns to 1.1.1.1 Once I disconnect the VPN I again can access the internet. I do not have this problem with PIA or PureVPN. Any suggestions greatly appreciated.
Title: Re: VPN Says I'm Offline, To Connect to Internet, But I'm Connected
Post by: Asyn on October 23, 2021, 12:44:57 PM
Quote from: ddm653 on October 22, 2021, 01:12:27 PM
Same issue here. I have read all the posts below regarding restarts unticking auto start vpn and even changed dns to 1.1.1.1 Once I disconnect the VPN I again can access the internet. I do not have this problem with PIA or PureVPN. Any suggestions greatly appreciated.
Hi, which country..!? See: https://www.avast.com/vpn-territory (TERRITORY LIMITATIONS)