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Consumer Products => Avast Mobile Security => Topic started by: Lia13 on April 08, 2021, 05:32:02 PM

Title: Avast Mobile App Not Recognizing Account Login
Post by: Lia13 on April 08, 2021, 05:32:02 PM
Hi, just purchased Avast Antivirus for 10 devices. I have installed on my laptop and upgraded my free version on my Samsung phone. No the app is asking to set up Web Control but every time I try to log into my Avast account, it tells me my login is incorrect -- even though I know it is the same as I just used it to log into my account from my laptop. I even tried logging out of the web version on my laptop to see if that was the issue, and it is not.

Has this issue been reported already? I did not find any results when I searched the forum.

Thanks
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: r@vast on April 08, 2021, 08:03:40 PM
Hi, just purchased Avast Antivirus for 10 devices. I have installed on my laptop and upgraded my free version on my Samsung phone. No the app is asking to set up Web Control but every time I try to log into my Avast account, it tells me my login is incorrect -- even though I know it is the same as I just used it to log into my account from my laptop. I even tried logging out of the web version on my laptop to see if that was the issue, and it is not.

Has this issue been reported already? I did not find any results when I searched the forum.

Thanks

Hi,
I take it this is when you try to set up anti-theft. Which option (Google, Facebook, Email) do you use to log in?
Have you tried re-installing the AMS app on your device?
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: Justin324 on April 28, 2021, 02:30:17 PM
I am having the exact same issue.  I log in using the email option, which is how I log in on my mobile phone and on my desktop.  I've changed the password on my desktop 3 times trying to sync with the mobile app for the Anti-Theft feature and each time, it does not recognize the password.  This is odd b/c I use the new password to log into my account both on mobile and desktop.  Why is the Anti-Theft not recognizing the same password?!?
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: r@vast on April 29, 2021, 03:06:31 PM
I am having the exact same issue.  I log in using the email option, which is how I log in on my mobile phone and on my desktop.  I've changed the password on my desktop 3 times trying to sync with the mobile app for the Anti-Theft feature and each time, it does not recognize the password.  This is odd b/c I use the new password to log into my account both on mobile and desktop.  Why is the Anti-Theft not recognizing the same password?!?

Hi,

I replied to you via PM.
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: rainnierandy22 on May 17, 2021, 02:01:50 PM
I had these problems too. What do I have to do? So frustrated with these problems.
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Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: r@vast on May 17, 2021, 03:18:02 PM
I had these problems too. What do I have to do? So frustrated with these problems.
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Hi,

I have sent you a PM.
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: RandomHost on June 16, 2021, 04:18:34 PM
Why is this issue handled via private messages? The purpose of a forum - to my understanding - is to make information available for everyone to see.

I came here to find the solution to my issue and I find this thread with no useful information in it. Why?

And back to the topic at hand:

I enabled two factor authentication for my account but Avast Mobile Security gives the incorrect credentials before asking for two factor codes.

I'm using a password manager. The credentials are definitely correct. This should work out of the box. Please don't tell me the mobile app doesn't support the two factor authentication workflow or something along those lines.

Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: r@vast on June 16, 2021, 05:14:31 PM
Why is this issue handled via private messages? The purpose of a forum - to my understanding - is to make information available for everyone to see.

I came here to find the solution to my issue and I find this thread with no useful information in it. Why?

And back to the topic at hand:

I enabled two factor authentication for my account but Avast Mobile Security gives the incorrect credentials before asking for two factor codes.

I'm using a password manager. The credentials are definitely correct. This should work out of the box. Please don't tell me the mobile app doesn't support the two factor authentication workflow or something along those lines.

Hi,

Concerning the log in issue, could you please contact support (Ideally via the app)? In AMS please go to > Menu > Help&Feedback > "Avast direct support"
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: Gooooo on June 18, 2021, 04:19:49 PM
I'm having the exact same issue. Upon trying to login to my avast account to activate anti theft, i get an error message saying "login failed". I have reset my password as well as tried my google account. But nothing is working. Please help
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: r@vast on June 21, 2021, 06:31:56 PM
I'm having the exact same issue. Upon trying to login to my avast account to activate anti theft, i get an error message saying "login failed". I have reset my password as well as tried my google account. But nothing is working. Please help

Hi,

Could you please contact support (Ideally via the app)? In AMS please go to > Menu > Help&Feedback > "Avast direct support"
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: Gooooo on June 24, 2021, 06:22:56 AM
I'm having the exact same issue. Upon trying to login to my avast account to activate anti theft, i get an error message saying "login failed". I have reset my password as well as tried my google account. But nothing is working. Please help

Hi,

Could you please contact support (Ideally via the app)? In AMS please go to > Menu > Help&Feedback > "Avast direct support"

I tried that but its telling me since i'm not a premium user I won't get any direct support and that i should go to the forum.
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: r@vast on June 24, 2021, 03:15:34 PM

I tried that but its telling me since i'm not a premium user I won't get any direct support and that i should go to the forum.

Hi,

I have replied to you via PM.
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: Wolf11 on July 11, 2021, 12:16:24 PM
I have exactly the same issue. Could I also get a pm with the solution? Thanks in advance
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: carlos1366 on November 07, 2021, 05:24:17 PM
me too,i have better things to do with my time so i might just look for a better product else >:(where
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: SupraTentoriaL on November 07, 2021, 08:09:19 PM
I'm having the same problem, for some time now - very frustrating , and to make matters worse, I see that for some reason the solution is some kind of secret that you have to be privately pm'd for! 
Why is this? 
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: r@vast on November 08, 2021, 02:24:44 PM
me too,i have better things to do with my time so i might just look for a better product else >:(where

Hi, please contact Avast support directly via the app - In AMS please go to > Menu > Help&Feedback > "Avast direct support"
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: r@vast on November 08, 2021, 02:27:26 PM
I'm having the same problem, for some time now - very frustrating , and to make matters worse, I see that for some reason the solution is some kind of secret that you have to be privately pm'd for! 
Why is this?

Hi,  Please contact Avast support directly via the app - In AMS please go to > Menu > Help&Feedback > "Avast direct support"
No solution is sent via PM.
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: Lisa301 on November 26, 2021, 05:19:27 PM
I am having the same issues can someone pm to let me fix this?
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: majander.minna on November 28, 2021, 02:46:45 PM
I am having this same issue. And as the other users, I am not able contact support via the app as it is telling me I am not a premium user. But that is the problem, I can't get premium on my app as I can't sign in! Please help me. Very frustrating. And asking, as many others here, why is this something you can't help on the forum but you send a PM so that others can't see the solution?
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: mmendoza0608 on December 06, 2021, 05:52:00 PM
I can't log in into my account via app, I can using the web login but it shows I have not subscription, although I want to renew my subscription but I can't do it.
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: r@vast on December 06, 2021, 06:01:18 PM
I can't log in into my account via app, I can using the web login but it shows I have not subscription, although I want to renew my subscription but I can't do it.

Hi,

Concerning the log in issue via the app- Please contact Avast support directly via the app - In AMS please go to > Menu > Help&Feedback > "Avast direct support"
Subscriptions bought via Google Play is only available in your Google account and not in your Avast Account.
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: Luigi on January 03, 2022, 05:40:13 PM
Hello
I have the same issue as the previous users.
I have sent a request to the avast support but nobody is answering me.
May you please give us an answer about how to solve this issue (if you know how to do it) and make this joke end? We are premium users who paid for a service which is not provided at the moment
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: Luigi on January 05, 2022, 01:49:22 PM
Is anybody active in here?
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: Kaj P on January 06, 2022, 03:55:26 PM
Same login issue as all others; any solutions besides private PM's i a forum?
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: Luigi on January 06, 2022, 07:40:32 PM
I got an email saying that we have to uninstall all avast apps and delete any avast account on the mobile. Then we should remove the mobile from the list of devices in our avast account. Basically we should remove any link between the mobile device and the avast account. After this, we should install again the avast security app into the mobile phone.
I haven't tried this out yet because I have no idea about how to remove a device from my avast account online, I cannot find any way for doing this.
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: Luigi on January 11, 2022, 08:47:44 PM
I solved it.
Just needed to uninstall all avast apps from the phone and delete any connection/account from the device. When reinstalling, make sure that you login directly into your avast account from the app, this means NOT using the activation code.
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: marko2 on February 05, 2022, 09:37:53 PM
I have a same problem. I install several time and deinstall but nothing. Huawei 20 pro
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: r@vast on February 08, 2022, 10:49:22 AM
I have a same problem. I install several time and deinstall but nothing. Huawei 20 pro

Hi,

Please report the issue using the application (In Avast Mobile Security please go to > Menu > Help&Feedback > "Avast direct support")
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: Danijel on September 21, 2022, 12:51:28 AM
I'm having the same problem. Please answer
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: r@vast on September 21, 2022, 10:19:27 AM
I'm having the same problem. Please answer

Hi,

Please report the issue using the application (In Avast Mobile Security, please go to > Menu > Help&Feedback > "Avast direct support")
Title: Re: Avast Mobile App Not Recognizing Account Login
Post by: Renaldo on October 25, 2022, 06:58:43 PM
And now I have that same problem as well

EDIT:
Fixed it by uninstalling and reinstalling it on my phone