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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: cheater87 on January 10, 2007, 07:45:13 AM

Title: Avast auto updates but won't manually update
Post by: cheater87 on January 10, 2007, 07:45:13 AM

I tried to manually update it and nothing. It did an auto update so I'm very confused on why it won't do a manual one. I click the green button and nothing happens. Also I right click on the icon and have it update but nothing happens.

Title: Re: Avast auto updates but won't manually update
Post by: DavidR on January 10, 2007, 02:51:22 PM

What Green button is that ?
Is it from the Simple User Interface, Skin, see image.

Are you getting any errors or warnings, right click the avast icon, avast Log Viewer, and check Error, Warning or Info sections ?

What OS are you using ?
Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.

Title: Re: Avast auto updates but won't manually update
Post by: Lisandro on January 10, 2007, 03:05:23 PM

Quote from: cheater87 on January 10, 2007, 07:45:13 AM

Also I right click on the icon and have it update but nothing happens.

Are your updates failing? Basically, check:

1) If the servers.def file is corrupt or 0KB (C:\Program Files\Alwil Software\Avast4\Setup\servers.def).
    You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder.

2) If your subscription allows the update right now (i.e., if it is not expired).
    I hope you haven't bought a license from a site on this list: http://www.avast.com/eng/fraudulent-sales-of-avast-products.html

3) If your firewall settings and allow avast.setup to connect.
    If you're not sure, just turn off your firewall (to be sure the update failure is not due to it).
    Maybe you should 'remove' avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.

4)  Check your proxy settings into avast!:
     Left click the avast icon > Settings
     Update (Basic) > Details > Proxy
     Make sure your browser is not set to "Work Offline" (this option is generally in the File menu).
     If it doesn't help, try switching from "Auto-detect" to "No proxy" (I'm assuming you're not connecting to the Internet via proxy).
     You can run proxycfg -d in a DOS window to make your computer connect direct, without proxy. You can run proxycfg -h for help.

Oh, if there is an avast.setup process running in background, you need to kill it first. The first update hangs and the others won't be executed because there is already an avast.setup process running.

Title: Re: Avast auto updates but won't manually update
Post by: cheater87 on January 10, 2007, 07:47:48 PM

Thanks repairing it worked *Hands you a box of yummy muffins*

Title: Re: Avast auto updates but won't manually update
Post by: DavidR on January 10, 2007, 08:31:59 PM

Your welcome.