Avast WEBforum

Consumer Products => Avast Mac Security => Topic started by: grmensz on April 10, 2021, 05:23:37 PM

Title: Wifi monitor does not work
Post by: grmensz on April 10, 2021, 05:23:37 PM

When I select the MONITOR button, a window opens that says "Oops! It looks like you’re offline".
Nothing happens when I hit RETRY.

Avast Security 14.9
macOS 11.2.3

Title: Re: Wifi monitor does not work
Post by: jakub.bednar on April 12, 2021, 08:45:25 AM

Hello,

I suppose you have a free version of Avast Security. The monitoring function is a premium one, so this button should load our online flows with Avast Premium Security offer. I have tried this flow on two of our testing systems and it loads correctly on both.

Does the issue persist for you? If yes, please generate a support package so we can take a look at logs. You can do so by using Send Feedback functionality from our About dialog.

Thank you very much,

Jakub

Title: Re: Wifi monitor does not work
Post by: grmensz on April 25, 2021, 11:28:10 PM

Yes, free version.

Also get this message when email item found with virus.

It appears when should be routed elsewhere.

Sending feedback now.