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Consumer Products => Avast Passwords => Avast Passwords for Windows => Topic started by: David2738 on April 12, 2021, 05:27:11 PM

Title: Passwords "Module Error"
Post by: David2738 on April 12, 2021, 05:27:11 PM
When I open Passwords in Avast Ultimate, I get a red screen in that section of Avast saying, "Module Error. Failed toload PrivacyPasswords. TypeError: Cannot read property 'extend'ofundefined at https://local.avast.com/PrivacyPasswords.js14048:57."

What is the meaning of this error message? How do I get into passwords again? How do I remedy the situation?

I like Passwords and would like to keep using it. Is this part of a discontinuance of Passwords? How do I protect my passwords without Passwords?

I am able to use Passwords to log on to a website, just cannot access it in Avast for editing etc.
Title: Re: Passwords "Module Error"
Post by: bak.mail on April 12, 2021, 08:10:57 PM
Same problem here!W
Title: Re: Passwords "Module Error"
Post by: Tam77 on April 13, 2021, 12:01:44 AM
I'm experiencing this issue as well, since today  :(
Title: Re: Passwords "Module Error"
Post by: Ryan414 on April 13, 2021, 12:40:26 AM
Same here, whats the issue??? ALL my passwords are in this password manager... Im VERY worried.
Title: Re: Passwords "Module Error"
Post by: Ryan414 on April 13, 2021, 12:52:25 AM
Hey peeps, go to Trouble shooting and click repair app. Worked for me!
Title: Re: Passwords "Module Error"
Post by: DisturbIAN on April 13, 2021, 02:58:03 AM
Same problem for me!

Going to options... troubleshooting and "repair" doesn`t work for me. Moreover complete uninstall and clean new installation didn`t fix the problem.
Now i`m in real trouble cause don`t have acces to all of my login data and passwords.
As a result of complete new installation of all avast products including avast secure browser i was logged out from all accounts and now i can`t login again, because i`m not able to acces to all and (my only one) login database.

Dear avast support,

!!!please fix this issue as fast as you can!!!, otherwise i will not longer extend my subscription to all of your products because this gets me into real trouble and has nothing to do with reliability, which is in case of whole personal login data & password database the most important point of a password manager!

Regards

Jan
Title: Re: Passwords "Module Error"
Post by: wbs2035 on April 13, 2021, 05:40:46 AM
Have been trying to get this fixed since 6th of April with numerous follow ups from me and still have no passwords and have a lovely red screen with module error. Unusual for AVAST not to reply and attempt to fix. Could be cancelling my subscription very quickly.
Title: Re: Passwords "Module Error"
Post by: wbs2035 on April 13, 2021, 05:50:51 AM
Does anyone answer these questions? If so where do you read them.
Title: Re: Passwords "Module Error"
Post by: DisturbIAN on April 13, 2021, 08:18:46 AM
Luckily as consequence of trying to reinstall the avast passwords browser extension in avast secure browser over this link: https://chrome.google.com/webstore/detail/avast-passwords/emhginjpijfggbofeediiojmdlmlkoik
and updating it immediately in the browser extension settings (with "developer mode" on), the passwords extension have started to work again and offers me the "auto fill in function" on every website i saved login data before. Also editing of my sites data is possible in the extension. So at least i am able to log in in my accounts again.
But that still didn`t fix the main module error problem and there`s still no access to the avast passwords application
Title: Re: Passwords "Module Error"
Post by: mtm-jansen on April 13, 2021, 09:31:30 AM
I'm experiecing the same problem. (Red screen of death).
Tried disabling and enabling the password module. No result.
Tried Menu|SettingsTroubleshooting|Repair App -> I get a warning about uninstallexchange.ps1 being blocked because of infection with IDP.ALEXA.53 (I moved it to the vault)
So RepairApp didn't continue and is not an opiton. I wil not asume this is a false positive.

I guess I'll have to wait till this is fixed by Avast.
I have access to my passwords on my phone.
Title: Re: Passwords "Module Error"
Post by: Pänthéon_ on April 13, 2021, 10:18:44 AM
hello, Same problem for me!
Title: Re: Passwords "Module Error"
Post by: sazik on April 13, 2021, 10:44:20 AM
Hello,
got exactly the same problem. Repair didnt fix it.
Hope Avast will fix it quick...
Title: Re: Passwords "Module Error"
Post by: Ramius on April 13, 2021, 10:51:38 AM
Same problem here...  :(
Title: Re: Passwords "Module Error"
Post by: Tom K on April 13, 2021, 11:19:18 AM
Same problem here on Windows 10 and Windows 7 .... still works on my Android phone - maybe if you know your avast password you can install on your phone as a temp fix peeps?
Title: Re: Passwords "Module Error"
Post by: nbba22914 on April 13, 2021, 12:10:14 PM

I'm experiencing the same problem. Have sent a message to Avast.

How do we find out what progress is being made to resolve the problem? Is there a website where these faults are listed together with a time frame for fixing them?
Title: Re: Passwords "Module Error"
Post by: bak.mail on April 13, 2021, 12:12:09 PM
What worked for me,(until the next start up of the system),go to controlpanel,programs&components,doubleclick on Avast Premium Security,choose repair.Not the best solution,but...
Title: Re: Passwords "Module Error"
Post by: Алекс14 on April 13, 2021, 12:19:20 PM
Nightmare! I thought I was the only one who had suffered like that.
Title: Re: Passwords "Module Error"
Post by: r@vast on April 13, 2021, 12:30:38 PM
Hi,

The devs have been informed.
Do not re-install Avast AntiVirus as it might break the connection with the extension, rendering Passwords completely broken.

As a workaround:
 1. try to repair Avast AV (Avast > Menu > Settings > Troubleshooting > Repair App)
 2. go to any website where you stored the login data and click on the orange key icon in the upper right of your browser. The user name should be shown there, select "Details" in order to also access the password.

If this does not work for you, please reply with your version of Windows.

Please accept our apologies.

We will report back here once we have more information.
Title: Re: Passwords "Module Error"
Post by: info2693 on April 13, 2021, 12:34:45 PM
Same problem here.
Title: Re: Passwords "Module Error"
Post by: petr blatny on April 13, 2021, 01:20:08 PM
Hello, my apologies. Issue is in new UI (v610). Old version is back now. After 24hours or after computer reboot you should have UI version 609 where password manager works again.
Title: Re: Passwords "Module Error"
Post by: fvaken on April 13, 2021, 02:28:53 PM
Hey peeps, go to Trouble shooting and click repair app. Worked for me!
Thx, worked for me!!
Title: Re: Passwords "Module Error"
Post by: Tim Halfin on April 13, 2021, 03:02:13 PM
Add me to the list!  I'm having the same trouble.
Title: Re: Passwords "Module Error"
Post by: Asyn on April 13, 2021, 03:04:23 PM
Add me to the list!  I'm having the same trouble.
See Reply #17 & #19.
Title: Re: Passwords "Module Error"
Post by: K_Lesnik on April 13, 2021, 09:08:28 PM
Hi, in addition, to check your UI version, open Avast > Menu > About. The displayed UI version should end with 609.
Title: Re: Passwords "Module Error"
Post by: Ramius on April 13, 2021, 09:10:57 PM
Works here ---> UI 609!
Title: Re: Passwords "Module Error"
Post by: kenmo on April 13, 2021, 10:06:29 PM
Same issue here. Not working!!!

Title: Re: Passwords "Module Error"
Post by: bob3160 on April 13, 2021, 11:31:38 PM
Same issue here. Not working!!!
Same here is meaningless. What have you tried? There are fixes mentioned in the thread.
Title: Re: Passwords "Module Error"
Post by: DisturbIAN on April 14, 2021, 02:55:08 AM
Problem fixed for me!

Thanks avast support you`ve solved the issue as fast as you could!
Apology accepted from my side.

Regards

Jan
Title: Re: Passwords "Module Error"
Post by: Dr Zyklon on April 14, 2021, 03:10:27 AM
Running "repair app" from the troubleshooting section of Avast solved the problem for me. Thanks to those who found the solution.
Windows 10, Avast Premium 21.2.2455
Title: Re: Passwords "Module Error"
Post by: David2738 on April 14, 2021, 07:27:25 PM
It's been 24 hrs.  I just checked my version. I am back to ver. UI609. All is working well now, didn't have to do repair, thanks.
Title: Re: Passwords "Module Error"
Post by: victor70 on April 15, 2021, 06:23:09 AM
Same issue.

Please, how can I go back to UI 609?
Title: Re: Passwords "Module Error"
Post by: Asyn on April 15, 2021, 07:13:00 AM
Please, how can I go back to UI 609?
Reboot your system.
Title: Re: Passwords "Module Error"
Post by: victor70 on April 16, 2021, 10:33:30 AM
Please, how can I go back to UI 609?
Reboot your system.
Excuse me?
How reebot could restore UI 609 ?
Title: Re: Passwords "Module Error"
Post by: Asyn on April 16, 2021, 10:38:46 AM
Please, how can I go back to UI 609?
Reboot your system.
Excuse me?
How reebot could restore UI 609 ?
See Reply #19, Petr explained it there.
Title: Re: Passwords "Module Error"
Post by: victor70 on April 16, 2021, 10:46:53 AM
Please, how can I go back to UI 609?
Reboot your system.
Excuse me?
How reebot could restore UI 609 ?
See Reply #19, Petr explained it there.
Ah, it's automatic!
I thoght I had to reinstall some component.

Thanks
Title: Re: Passwords "Module Error"
Post by: Asyn on April 16, 2021, 11:00:04 AM
You're welcome.
Title: Re: Passwords "Module Error"
Post by: Luis604 on April 16, 2021, 10:52:17 PM
I somehow ended up with the wrong version of avast anti-virus  and it has a different passwords how do I go back to the right version and not loose my passwords to all of my different accounts? This was after the red passwords screen and I tied to "fix" the software.
Title: Re: Passwords "Module Error"
Post by: petr blatny on April 19, 2021, 09:13:31 AM
I somehow ended up with the wrong version of avast anti-virus  and it has a different passwords how do I go back to the right version and not loose my passwords to all of my different accounts? This was after the red passwords screen and I tied to "fix" the software.

What version do you have, please? And what exactly means "it has a different passwords"?
Title: Re: Passwords "Module Error"
Post by: user916 on April 29, 2021, 06:26:03 PM
Hello. The error is back today with the automatically installed update.

Program version 21.3.2459 (build 21.3.6164.657)

UI version 1.0.610

edit: It was fixed after restarting system. So if you find this happening to you, try relaunching the program or restarting the system because now it says UI version 1.0.612.