Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: joeloucyn on January 14, 2007, 03:43:33 AM
-
I noticed that avast is now 4.7.936 so I tried manual update on my Windows XP Home, Windows XP Pro and Windows 98se computers. The update was extremely slow even though I am on a 5meg High Speed connection so I have stopped the updates. What is happening? Updates were fast downloading in the past!
Then I tried updating through complete download of avast (took 8 seconds for whole download of 12.6 MB),shut down my internet connection through my router and successfully updated all three computers.
But avast now can not do a VPS update (it just hangs) on all my computers which includes the XP Home, XP Pro and 98se.
-
The Windows 98se was just able to do a VPS update but took 10 MINUTES ! Both XP computers still are unable to do a VPS update as the update stalls! Very slooowwww VPS downloads.
-
The Windows 98se was just able to do a VPS update but took 10 MINUTES !
I've just started experiencing that on an XP Home box. The update seamed to hang but in reality it took forever (many minutes) between clicking on Update and the appearance of the update window, then many more minutes to finish checking for updates.
What firewall are you using?
-
I am using the hardware firewall in my D Link router and Look'N'Stop firewall in application filtering. The updating window appeared very fast on all the computers but only the Windows 98se was able to do a VPS update taking 10 minutes as shown in the update complete window . The XP computers still have not been able to complete a VPS update now timing out at 15 minutes. This is not a firewall problem as you can see from my original post. I dropped both my hardware and software firewalls as confirmation.
-
On one of my machines (Windows XP Pro SP2 - Windows XP firewall) I installed 4.7.936 as soon as it became available (I had been running the beta).
No problems here on running manual VPS updates, necessary files are downloaded and I am told I am up to date. All pretty much instantaneous.
The same is true if a manual program update is requested.
I have another machine (Windows XP Pro SP2 - ZoneAlram firewall) that had not been updated with avast. I just ran a manual program update on that machine - program update files, VPS files all downloaded and installed rapidly. On restarting that system after the install a request for a manual VPS updates instantly downloads the files and reports that VPS is up to date - again pretty much instantly.
I am not doubting the hangs being experienced but they are not universal.
Just wondering if there might be any other issues (as there were the last time avast provided a program update) like any anti-spyware program that is being run on your systems.
What is the avast setup log showing?
-
My setup logs are so large that I think I will stay away from there (they date from 2002), have to take time to clean them up to a more sensible size! Anyways what I am getting at is one or more of avast's servers is not functioning properly. I had no problems with vps or program update download speeds with previous official program updates.I had a vps update hours before this program update that was very fast (3 seconds). I had problems with the download speed of the last betas (925, etc took hours so I gave up) which did not occur with previous betas. I really believe avast needs to check and reboot one or two of their servers.
-
How about the last 50 lines or so of the setup log?
Might you post that here?
-
Joeloucyn, current 4.7.936 version has troubles with updates into Windows 9x and Me.
Today is scheduled a new version to solve this problems.
Servers were busy while a lot of users were trying to upgrade from 4.7.892 to 4.7.936 yesterday.
So, after a new upgrade today, please, post again if the problem persists...
-
If you need to you could try the avast! VPS Update - Manual Download (http://www.avast.com/eng/update_avast_4_vps.html) and run the exe to install a complete VPS update rather than the incremental one that isn't working for you.
The latest VPS is 0703-0 13-1-2007
-
Servers were busy while a lot of users were trying to upgrade from 4.7.892 to 4.7.936 yesterday.
I didn't think of that but it might be the source of my problem. After updating from the avast! beta to 4.7.936 I was getting 97%-99% cpu usage by cmdagent.exe (Comodo Firewall) with both the current Comodo release and RC4. I thought there might be a conflict (its been reported by Snowhite and others in the past). But if avast! was contnually trying to check for updates that could explain it.
-
I didn't think of that but it might be the source of my problem. After updating from the avast! beta to 4.7.936 I was getting 97%-99% cpu usage by cmdagent.exe (Comodo Firewall) with both the current Comodo release and RC4. I thought there might be a conflict (its been reported by Snowhite and others in the past). But if avast! was contnually trying to check for updates that could explain it.
I hope this is not the old Comodo bug reported before.
http://forum.avast.com/index.php?topic=25287.msg207204#msg207204
http://forum.avast.com/index.php?topic=25981.msg212327#msg212327
I'm using version 2.4.10.131 beta... I'm tired to uninstall and install one new version of Comodo every day... I did not test any RC version.
It will be a pity that the bug comes back again :'(
-
I tried Comodo 2.4.14.157 RC4 beta after running into problems with the regular version but have no firewall installed at the moment (just the Windows Firewall and my router). For some reason I couldn't get Zone Alarm to install but I'll try again today.
-
This is a Win98 problem only. Not sure when it started. WinXP updates normal. WinXP (on same hi-speed internet conn) takes normal LT 60 seconds. Win 98 now taking up to EIGHT HOURS to complete ANY size update. Manual download and remove old, add new, ditto. Update always works. Seems like computer is hung but it eventually completes update with no messages. Looks like some XP code is getting in the way of Win98. Hope we see a corrected update soon. Win98 utilities getting scarce but Win98 is much better than XP for working with audio. Need to keep it safe!
-
This is a Win98 problem only.
Yeah - I think my problem goes back to an unrelated issue.
-
That's actually an important question... we have been able to reproduce the problem on Windows 9x, and also fixed it somehow, but right now we are not aware of the same problem on Windows NT/2000/XP.
So, your XP computer still shows the same symptoms when attempting to update?
Thanks.
-
Updates are fine with no firewall.
Do you want me to reinstall Comodo and try again?
-
Well, if it's not a problem for you...
What I would like to know is whether the updates are blocked completely, or if the problem is really the same as on Win9x - i.e. that the updates are only VERY slow.
-
No problem at all.
Last night the updates were exremely slow with either version of Comodo. I'll be back in a few after reinstalling and trying again.
-
Hey igor,
I don't know if this will help, but I was having problems updating Avast after installing the latest version on my windows media center 2005 PC.
I have two connections under Network connections, (I just got this computer in Dec so I'm still learning about it) One is the actual connection I use, and the other is called a 1394 Net adapter which is not in use.
For some reason the new Avast was trying to update through the 1394 connection first, Which means it would keep trying to update with no effect.
The way I fixed this was to disable the 1394 connection, reboot, then re enable that connection. From then on Avast used the right connection and updated fine.
-
Sorry this took so long. I downloaded and installed a fresh copy of Comodo 2.3.6
After reboot cmdagent.exe was immediately in the high 90% cpu usage range.
Here's what I got doing a manual avast! update (using the clock in the system tray for timing)
9:45 Clicked Update
9:48 Comodo reports setup.avast wants a connection (Comodo logged this as a high alert at 9:48:07)
9:49 Comodo again reports setup.avast wants a connection (logged by Comodo at 9:48:53)
9:56 The avast! AntiVirus Setup window appears
9:57 Comodo reports that avast! antivirus update is trying to connect (nothing is logged)
9:59 The avast! Antivirus Setup window disappears
10:02 The avast! Antivirus Summary window appears
Total Time = 10:41
Downloaded Files = 3 (0.03KB)
Download Time = 1:19
I'm on a 3mbps adsl connection. Still in the high 90% range for cmdagent.exe though I saw it drop briefly to 51%.
-
Sorry this took so long. I downloaded and installed a fresh copy of Comodo 2.3.6
Sorry, this is a known buggy version that conflict with avast...
I've posted before two links about that...
-
I realize the version I removed last night after this problem started was 2.3.4.
Do you know of a "good" version I might try. Filehippo probably has old versions if you can give me a version number.
-
Do you know of a "good" version I might try.
http://www.filehippo.com/download_comodo/
Comodo Firewall 2.4.10.131 Beta
I'm using it.
-
Still the same with Comodo Firewall 2.4.10.131 Beta :(
I didn't time the whole thing this time, but roughly 2 to 3 minutes to start the update process, then
(http://img240.imageshack.us/img240/5084/slowupdatezi4.png) (http://imageshack.us)
cmdagent.exe is again at 97%+
-
Aha !
I'm still with Comodo Firewall 2.4.10.131 Beta but this time I renamed the avast! antikill driver from antikill.sys to antikill.old. Everything is back to normal through 2 reboots.
I forgot that I downloaded the antikill code shortly after updating to 4.7.936 because of the bagle rootkit that's making the rounds. It was not previously on this computer.
-
I forgot that I downloaded the antikill code shortly after updating to 4.7.936 because of the bagle rootkit that's making the rounds. It was not previously on this computer.
I hope this *problem* was not present in the future avast 5.
Using an antikill feature that 'crashes' the firewall won't be a good thing.
I've give up on avast antikill features because I've lost skinned interface and have other problems with it... :-\
-
I have been able to locate my update problems. By doing a traceroute, I found network problems with a router in North America specifically peer-1-networks.ChicagoEquinix.savvis.net which showed extreme packet loss. So I can not blame avast's servers as it is a network problem! For some reason avast update servers only are being routed to my location through this bad router but I can do a complete full download of avast program or vps and manual install on my Windows XP plus Windows 98 without any problems. So this is not an avast problem in my case, I will have to hold off until the network problems at this particular router are corrected before offering any further comment. I also had avast antikill driver on my both Windows XP boxes so I have renamed antikill.sys to antikill.old to prevent any problems as mauserme. So all I can do is wait out the routing through router peer-1-networks.ChicagoEquinix.savvis.net then I will offer more comments!
-
Thanks for the update Joeloucyn.
I'm sorry I ended up hijacking your thread - I really didn't mean to. At least some of what helped me may prevent problems for you :)
-
I thank you mauserme :). I think you have prevented me from having problems with the avast antikill driver! Unfortunately I was unable to even get into the avast forums until this afternoon, I kept getting server busy errors (probably because of the same poor routing at my end)!
-
Update- The network problems seem to have been corrected, both of my Windows XP computers and my Windows 98 have been able to update to 4.7.938 on automatic update setting!
I tried manual update to check download speed and everything seems to be back to normal. The new version is lighter on CPU and ram usage! 8)