Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Sofia54 on April 14, 2021, 12:54:42 AM

Title: Auto-renewal and order ID
Post by: Sofia54 on April 14, 2021, 12:54:42 AM

Hello,
I'm trying to block Avast auto-renewal.
I thought I had succeed few months ago(email from support@help2.avast.com where my subscription "was alrealdy cancelled").
Unfortunately, i notice a schedulated new charge (picture)

I lost my activation email, and i need the order ID number, to ask for auto-renewal stop.

Thanks

Title: Re: Auto-renewal and order ID
Post by: schmidthouse on April 14, 2021, 03:30:58 AM

Try this:

Contact Sales:  https://support.avast.com/en-us/contact/sales/ (https://support.avast.com/en-us/contact/sales/)
If you don't have an order # use 00000000 then explain your problem.