Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Valentin93 on April 14, 2021, 11:45:58 PM

Title: How can I find my ID?
Post by: Valentin93 on April 14, 2021, 11:45:58 PM

Hi, seems that I've deleted the emails with my ID, so I can't find it. There is a page where I can put my email and the last 4 digits of my card, but it's not working. Can you help me to find my ID again?

Title: Re: How can I find my ID?
Post by: DavidR on April 15, 2021, 12:26:26 AM

You can try this - Sales change order details wrong email address given, etc. - Submit a support ticket https://support.avast.com/en-ww/contact/sales in your case select the Billing, payment, or license issues option (as you want the order ID information resent) - and then the I have a different billing or license issue and click Next and follow.

If you haven't got the Order ID (obviously) enter 00000000 and give as much information that you can to help identify it, product you purchased, email address, first and last name, etc.