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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Heavensblade23 on January 17, 2007, 03:43:36 AM

Title: iTunes 7 skipping with Avast!
Post by: Heavensblade23 on January 17, 2007, 03:43:36 AM: I have a persistent problem with iTunes 7 skipping when Avast! is installed. It doesn't happen when I have a different virus scanner installed. It just seems to happen at random, but generally when something is being scanned (a new mp3 is loaded, or a webpage being loaded, stuff like that). I'm using Vista Home Premium RTM. I don't remember having this problem on XP.
Title: Re: iTunes 7 skipping with Avast!
Post by: Lisandro on January 17, 2007, 05:17:45 PM: Quote from: Heavensblade23 on January 17, 2007, 03:43:36 AM
It doesn't happen when I have a different virus scanner installed.
Which one?
Are both antivirus installed at the same time in the same computer?
Which avast version are you using?
Title: Re: iTunes 7 skipping with Avast!
Post by: Heavensblade23 on January 17, 2007, 05:53:03 PM: Quote from: Tech on January 17, 2007, 05:17:45 PM
Which one?
Are both antivirus installed at the same time in the same computer?
Which avast version are you using?

It doesn't happen with AVG or Kaspersky, and no, I don't have two AV programs installed at once. I'm using the latest version of Avast! Home.
Title: Re: iTunes 7 skipping with Avast!
Post by: Lisandro on January 17, 2007, 06:04:10 PM: If you disable WebShield provider, will it help?
Title: Re: iTunes 7 skipping with Avast!
Post by: Heavensblade23 on January 18, 2007, 01:26:54 AM: Nope, didn't help.
Title: Re: iTunes 7 skipping with Avast!
Post by: Lisandro on January 18, 2007, 01:41:39 AM: I hope Lukas could help here...
I can't go further and imagine what's wrong. Sorry ::)
Title: Re: iTunes 7 skipping with Avast!
Post by: Heavensblade23 on January 18, 2007, 02:13:10 AM: More information:

AMD64 3700+
2 gigs of RAM
Creative X-Fi Sound
Nvidia 7900GT

Apps that are generally open and might be having their files scanned:
Trillian
iTunes
Firefox 2.0
Thunderbird 1.5
uTorrent
Ultramon
Last.FM
iSproggler
SyncBackSE

This has happened with every version I've tried on Vista, going all the way back to October, so it's not just a recent thing. It's a "dropout" kinda skip, where it sounds like the music has stopped for a second and then restarted. It doesn't happen with any regularity that I've noticed, just sorta randomly. It seems to happen maybe a few times an hour at random points.
Title: Re: iTunes 7 skipping with Avast!
Post by: .: Mac :. on January 18, 2007, 04:45:49 AM: Keep in Mind that QuickTime and iTunes do not support Vista yet.
Title: Re: iTunes 7 skipping with Avast!
Post by: Heavensblade23 on January 18, 2007, 04:51:01 AM: Quote from: .: Mac :. on January 18, 2007, 04:45:49 AM
Keep in Mind that QuickTime and iTunes do not support Vista yet.

That doesn't change the fact that the problem goes away when I use any virus scanner but Avast.
Title: Re: iTunes 7 skipping with Avast!
Post by: .: Mac :. on January 18, 2007, 05:00:02 AM: That definitely sounds like a problem with avast, does it help to stop the standard shield?
Title: Re: iTunes 7 skipping with Avast!
Post by: .: Mac :. on January 18, 2007, 05:02:52 AM: Also I do not know if you use iTunes to burn CDs but the driver iTunes uses to burn CDs is not compatible with Vista and any CD burn will fail
Title: Re: iTunes 7 skipping with Avast!
Post by: Heavensblade23 on January 18, 2007, 05:14:27 AM: Quote from: .: Mac :. on January 18, 2007, 05:00:02 AM
That definitely sounds like a problem with avast, does it help to stop the standard shield?

I need to do more testing, but I disabled everything BUT standard shield and the skipping seems to have gone away. If that turns out to be the case I'll try re-enabling the others one by one.
Title: Re: iTunes 7 skipping with Avast!
Post by: Heavensblade23 on January 19, 2007, 01:44:04 AM: Okay, today I enabled web Shield in addition to standard shield and the skipping still has not returned, so it's definitely not either of those.
Title: Re: iTunes 7 skipping with Avast!
Post by: .: Mac :. on January 19, 2007, 03:03:09 AM: keep us posted
Title: Re: iTunes 7 skipping with Avast!
Post by: Heavensblade23 on January 20, 2007, 11:38:07 PM: The problem seems to have disappeared (even with every Avast! agent enableD) and I can't reproduce it even after undoing all the changes I remember making to my system over the past few days. At this point I'm just doing to chalk up to a fluke and forget about it.

Sorry I couldn't be of help nailing it down exactly.
Title: Re: iTunes 7 skipping with Avast!
Post by: .: Mac :. on January 21, 2007, 03:34:49 AM: Just glad to hear it appears to have solved itself