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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: mrwalterde on April 22, 2021, 05:01:37 AM

Title: BSOD Avast - Old Issue, Updated Avast
Post by: mrwalterde on April 22, 2021, 05:01:37 AM
Acer Nitro 5 AN515-54
Drivers Updated

Windows 10 Updated
Avast Free Updated

BSOD FAULTY_HADWARE_CORRUPTED_PAGE

it loads aswSP
loads aswSnx
loads FileCrypt
loads aswMonFlt
loads Driver
load complete
npsvctrig

I've seen many posts on this forum and it seems that it was an issue solve through update, but for some reason I'm still dealing with it besides having everything updated. So, would you please lend me a hand solving this issue?
Title: Re: BSOD Avast - Old Issue, Updated Avast
Post by: Asyn on April 23, 2021, 11:28:03 AM
-> https://support.avast.com/en-ww/article/Troubleshoot-blue-screen-crash
Title: Re: BSOD Avast - Old Issue, Updated Avast
Post by: mrwalterde on April 23, 2021, 02:39:33 PM
Quote from: Asyn on April 23, 2021, 11:28:03 AM
-> https://support.avast.com/en-ww/article/Troubleshoot-blue-screen-crash


I've already done that. After allowing again the modules system was back on crashing into BSOD. The next step of the page is getting here in the forum.
Title: Re: BSOD Avast - Old Issue, Updated Avast
Post by: Asyn on April 24, 2021, 06:50:58 PM
- Which version/build of Avast Free..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Title: Re: BSOD Avast - Old Issue, Updated Avast
Post by: mrwalterde on April 25, 2021, 03:25:58 PM
Quote from: Asyn on April 24, 2021, 06:50:58 PM
- Which version/build of Avast Free..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?


- version 21.3.2459 (21.3.6164.656); UI 1.0.612;
- Windows 10 Pro 20H2 19042.928 Windows Feature Experience Pack 120.2212.551.0 64bits
- No
- default windows defender only now fully disabled
Title: Re: BSOD Avast - Old Issue, Updated Avast
Post by: Asyn on April 25, 2021, 05:23:39 PM
Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.
Title: Re: BSOD Avast - Old Issue, Updated Avast
Post by: mrwalterde on April 27, 2021, 08:00:31 PM
Quote from: Asyn on April 25, 2021, 05:23:39 PM
Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.

C:\Users\Novo\AppData\Local\AvastSupport\20210427_1755_7PPTV_3536196598.zip

ID 7PPTV
Title: Re: BSOD Avast - Old Issue, Updated Avast
Post by: Asyn on April 28, 2021, 09:34:15 AM
Quote from: mrwalterde on April 27, 2021, 08:00:31 PM
ID 7PPTV
Hi, I forwarded it.
Title: Re: BSOD Avast - Old Issue, Updated Avast
Post by: Asyn on April 28, 2021, 10:41:49 AM
Quote from: Asyn on April 28, 2021, 09:34:15 AM
Quote from: mrwalterde on April 27, 2021, 08:00:31 PM
ID 7PPTV
Hi, I forwarded it.
Hi, the devs can't find the package. Please try again or share it in a different way (e.g. some file share service).
Title: Re: BSOD Avast - Old Issue, Updated Avast
Post by: mrwalterde on April 28, 2021, 07:08:12 PM
I've PM you. Can you confirm?
Title: Re: BSOD Avast - Old Issue, Updated Avast
Post by: Asyn on April 29, 2021, 11:12:44 AM
Quote from: mrwalterde on April 28, 2021, 07:08:12 PM
I've PM you. Can you confirm?
Thanks, I'll inform the devs.
Title: Re: BSOD Avast - Old Issue, Updated Avast
Post by: Asyn on April 30, 2021, 04:18:22 PM
Dev-Info: It doesn't seem to be connected to Avast. Found very similar case when closing MSIAfterBurner (SW used for GPU fine tunning). This crash is during closing of NVDisplay.Container.exe. So I would say this is some random bug in GPU driver, probably Nvidia only.
Title: Re: BSOD Avast - Old Issue, Updated Avast
Post by: mrwalterde on May 02, 2021, 11:43:12 PM
That would make sense if after I've uninstalled the Avast for a week the problem wouldn't disappear, but it did. A Gethier case maybe?

Anyway I'll try my luck with Nvidia support and come back here to notice if it was a false flag. Thanks for the hint!