Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: shaunak on January 25, 2007, 02:35:15 PM

Title: Avast + vista problems
Post by: shaunak on January 25, 2007, 02:35:15 PM: Imm running windows vista [beta build 5384]. I was using avast with if for about 6 months. Recently, after installing avast 4.7 [the newest version] i started facing problems.
Windows crashes [with a BSOD] and reboots whenever avast launches;
> It crashes at startup with avast's autostart. [so i disabled the tray monitor and prevented avast from starting at boot]
> It crashes whenever i launch avast maually.
Right now i have uninstalled avast.
What do i do to fix this problem?

Should i hunt for the older version of avast and install it?

This is what windows problem reports shows me:
Extra information about the problem
BCCode:   1000008e
BCP1:   C0000005
BCP2:   82A4C977
BCP3:   9BC6F420
BCP4:   00000000
OS Version:   6_0_5384
Service Pack:   0_0
Product:   256_1

--------------------------------------------------------
my specs: 512MB ram, Vista B2 build: 5384
Title: Re: Avast + vista problems
Post by: Lisandro on January 25, 2007, 02:40:23 PM: Quote from: shaunak on January 25, 2007, 02:35:15 PM
Should i hunt for the older version of avast and install it?
In fact, we expect the last 4.7.942 version will work...
Maybe you should uninstall avast, use Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) for complete uninstallation and then try to install again.
Any other antivirus is installed? Was in the past?
Title: Re: Avast + vista problems
Post by: shaunak on January 25, 2007, 02:45:12 PM: No other antivir was ever installed.

I have already used the uninstall tool

Ps: the older version was working fine.
Title: Re: Avast + vista problems
Post by: Lisandro on January 25, 2007, 02:47:14 PM: Any other info from the BSOD?
Any useful information into Control Panel > Administrative Tools > Events, specially 'Errors'.

Please check the folder <avast>\data\log
Are there any files called unpXXXX there (where XXXX is a random number)?
If so, send them to vlk @ avast.com
They may contain more information about the problem (maybe a link to this thread).
Title: Re: Avast + vista problems
Post by: shaunak on January 25, 2007, 02:59:37 PM: I have reinstalled avast now the progam runs fine but I get the BSOD if i enable the resident protection.

I am attaching the log files.

Thanks for your quick reply :)

Another error has cropped up, inspite of being upto date windows security center shows this:
[img=http://img241.imageshack.us/img241/3234/saveshot0fs.th.png] (http://img241.imageshack.us/my.php?image=saveshot0fs.png)
Title: Re: Avast + vista problems
Post by: Vlk on January 25, 2007, 04:04:31 PM: Unfortunately, the new version doesn't work with Vista versions older than RC1.

You'll have to stick with the previous version of avast (you can download it from http://www.filehippo.com/download_avast_antivirus/) or update your Vista version to something more recent...

Thanks
Vlk
Title: Re: Avast + vista problems
Post by: shaunak on January 26, 2007, 06:53:34 AM: Thanks for the reply. I was only worried that i wont be able to use avast buying vista.
Ill get an older version tempyly.

Btw which version should I get?

Thanks a lot.
Title: Re: Avast + vista problems
Post by: Vlk on January 26, 2007, 11:05:04 AM: 4.7.892 is the last that works with old Vista betas, so that's your best bet.

Thanks
Vlk