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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: zonkman on January 27, 2007, 09:42:42 PM

Title: Auto Updates Fail, Manual Updates work fine [SOLVED]
Post by: zonkman on January 27, 2007, 09:42:42 PM
Hi there,

I seem to be having issues with getting automatic updates to occur over the past couple of weeks.  However, when I run a manual update, it works like a champ.  I have read through various solutions and fixes posted here and none of them seem to be working for me.  These have included, uninstalling and reinstalling avast, removing avast.setup from my firewall config and readding it when prompted, removing the servers.def file and redownloading from http://files.avast.com/iavs4x/servers.def and setting the AlwaysConnectedWaitSeconds= in avast4.ini file to up to several minutes.  Here are the details:

Avast 4.7.942 (registered and good through 1 Oct 2007)
Windows XP

Here are some of the various error messages in the logs:

$AVAST_HOME\DATA\log\Warning.log
Function setifaceUpdatePackages() has failed. Return code is 0x00000002, dwRes is 00000002. 
Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004. 
An error has occured while attempting to update. Please check the logs.

$AVAST_HOME\DATA\log\Setup.log
13:01:04 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
13:01:04 nrm/gen  InvalidateCurrent: invalidated server 'Download53 AVAST server' from 'main'
13:01:04 nrm/gen  SelectCurrent: selected server 'Download38 AVAST server' from 'main'
13:01:04 min/pkg  GetPackages - set proxy for inet
13:01:04 nrm/int  SYNCER: Type: no proxy
13:01:04 nrm/int  SYNCER: Auth: no authentication
13:01:04 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 99
13:01:06 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
13:01:06 nrm/gen  InvalidateCurrent: invalidated server 'Download38 AVAST server' from 'main'
13:01:06 min/gen  SelectCurrent: unable to find any suitable server in 'main'
13:01:06 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 100
13:01:06 min/int  tried 100 servers to get file 'servers.def.vpu', but failed (0x20000004)
13:01:06 min/fil  GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a03148\onefile, servers.def.vpu, error: 0x20000004
13:01:06 min/pkg  Download servers.def, servers.def.vpu failed with error 0x20000004.
13:01:06 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
13:01:06 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
13:01:06 nrm/gen  InvalidateCurrent: invalidated server 'Download38 AVAST server' from 'main'
13:01:06 min/gen  SelectCurrent: unable to find any suitable server in 'main'
13:01:06 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 1
13:01:06 min/int  tried 1 servers to get file 'servers.def', but failed (0x20000004)
13:01:06 min/fil  GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a03148\onefile, servers.def, error: 0x20000004
13:01:06 min/pkg  Tried to download servers.def but failed with error 0x20000004.
13:01:07 min/gen  Err:Cannot connect to download38.avast.com (unknown:80).
13:01:07 nrm/pkg  Transferred files: 0
13:01:07 nrm/pkg  Transferred bytes: 0
13:01:07 nrm/pkg  Transfer time: 0 ms
13:01:07 vrb/fil  NeedReboot=false
13:01:07 min/gen  Return code: 0x20000004 [Cannot connect to download38.avast.com (unknown:80).]
13:01:07 min/gen  Stopped: 27.01.2007, 13:01:07

$AVAST_HOME\Setup\Setup.log
13:01:04 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
13:01:04 nrm/gen  InvalidateCurrent: invalidated server 'Download53 AVAST server' from 'main'
13:01:04 nrm/gen  SelectCurrent: selected server 'Download38 AVAST server' from 'main'
13:01:04 min/pkg  GetPackages - set proxy for inet
13:01:04 nrm/int  SYNCER: Type: no proxy
13:01:04 nrm/int  SYNCER: Auth: no authentication
13:01:04 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 99
13:01:06 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
13:01:06 nrm/gen  InvalidateCurrent: invalidated server 'Download38 AVAST server' from 'main'
13:01:06 min/gen  SelectCurrent: unable to find any suitable server in 'main'
13:01:06 dbg/int  while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 100
13:01:06 min/int  tried 100 servers to get file 'servers.def.vpu', but failed (0x20000004)
13:01:06 min/fil  GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a03148\onefile, servers.def.vpu, error: 0x20000004
13:01:06 min/pkg  Download servers.def, servers.def.vpu failed with error 0x20000004.
13:01:06 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
13:01:06 min/pkg  ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
13:01:06 nrm/gen  InvalidateCurrent: invalidated server 'Download38 AVAST server' from 'main'
13:01:06 min/gen  SelectCurrent: unable to find any suitable server in 'main'
13:01:06 dbg/int  while trying to get file 'servers.def', error 0x20000004 has occured, try 1
13:01:06 min/int  tried 1 servers to get file 'servers.def', but failed (0x20000004)
13:01:06 min/fil  GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a03148\onefile, servers.def, error: 0x20000004
13:01:06 min/pkg  Tried to download servers.def but failed with error 0x20000004.
13:01:07 min/gen  Err:Cannot connect to download38.avast.com (unknown:80).
13:01:07 nrm/pkg  Transferred files: 0
13:01:07 nrm/pkg  Transferred bytes: 0
13:01:07 nrm/pkg  Transfer time: 0 ms
13:01:07 vrb/fil  NeedReboot=false
13:01:07 min/gen  Return code: 0x20000004 [Cannot connect to download38.avast.com (unknown:80).]
13:01:07 min/gen  Stopped: 27.01.2007, 13:01:07

Any thoughts?  Am I missing something obvious or am I just hosed?

Cheers!
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: WuLFe on January 27, 2007, 10:23:24 PM
hmmm... what firewall are you using?
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: zonkman on January 27, 2007, 10:33:31 PM
Comodo Firewall Pro 2.4.16.174

I have had this working with both Zone Labs and Comodo.

Cheers!
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: Lisandro on January 27, 2007, 11:23:54 PM
Please, search the board for 20000004 error and try to find any solution for it.
I'm using Comodo and avast. No troubles with autoupdates.
Basically, check:

Did you check if your subscription allows the update right now (i.e., if it is not expired).
Did you check your proxy settings into avast? Left click the avast icon > Settings > Update (Basic) > Details > Proxy. Also, make sure your browser is not set to "Work Offline" (this option is generally in the File menu). If it doesn't help, try switching from "Auto-detect" to "No proxy" (I'm assuming you're not connecting to the Internet via proxy).

Also you can try changing update service's login account, follow this:
Open services control panel (e.g. Start->Run, and type: services.msc
Double-click on avast! iAVS4 Control Service to show properties. Switch to LogOn page.
Enter administrator account name and password.
Do the same for avast! Antivirus service.
Then start update again.
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: zonkman on January 27, 2007, 11:59:28 PM
I have searched the forums for that error code and gotten a lot of hits, but no real new thoughts or suggestions from the ones I have already tried.

I believe that my subscription allows updates "right now", when I look in About Avast!... under my reg key and it says "Updates expiration: Monday, October 01 2007 1:00:00AM".  But I would assume that is implied since I can do manual updates from either the prefs menu and from the right-click menu of the Avast icon on the task bar.

I forgot to mention in my original post that I have tried both the "Auto-detect Proxy" settings and the "No Proxy" settings each with the same result.

My browser is to Work Online.

I am now attempting to run both of those services as Administrator rather than as the Local Service account.

I'll know in 30 minutes when the next scheduled auto update runs whether or not this was successful or not.

Cheers!
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: zonkman on January 28, 2007, 12:27:36 AM
And the result is negative.  Still no go on the auto-updates.  Any other thoughts?

Cheers!
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: Lisandro on January 28, 2007, 02:11:34 PM
I'll know in 30 minutes when the next scheduled auto update runs whether or not this was successful or not.
Are you using the Pro version?
How did you configure the scheduled autoupdate?
The minimum time for update in Home version is 240 minutes (http://forum.avast.com/index.php?topic=1647.msg10264#msg10264).
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: zonkman on January 28, 2007, 03:49:29 PM
It is the Home Edition.  I configured the scheduled update via the Program Settings menu -> Update (Basic) -> Details.  Auto-update interval, Auto-update every ___ minutes.  I *says* 30, but if you insist the minimum I can set it to is 240 minutes, then I'll defer to you.  The other way I've gotten it to attempt to auto-update is rebooting the computer.

Incidentally, I appreciate you taking the time to help me troubleshoot this.

Cheers!
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: Lisandro on January 28, 2007, 03:52:50 PM
But if you insist the minimum I can set it to is 240 minutes, then I'll defer to you.
I'm an user like you... they (Alwil programmers) set this minimum to 240 minutes to avoid servers fload.
Waiting for the feed back about the new update period...
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: zonkman on January 28, 2007, 04:04:55 PM
No worries mate... I'm deferring to you as you are much more knowledgeable about this program than I am.  :)

Regardless of the update interval, I appear to still be having the issue as this morning upon turning on my computer... still no joy.

Cheers!
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: Vlk on January 28, 2007, 06:22:37 PM
It would be useful to find out if the issue is related to your firewall. Did you try completely disabling it (maybe even uninstalling)? Does that make any difference?
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: zonkman on January 28, 2007, 08:47:44 PM
Yes, I have tried that as well with no success.  However, just to reconfirm that, I will shut down my firewall and give it a try again.  Though shutting the firewall down on a windows machine is just asking for it.   ;)

Cheers!
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: DavidR on January 28, 2007, 09:12:16 PM
I don't thing Vlk means to permanently disable/uninstall the firewall just a short test to see if you can update automatically.

If you can do it before you shut the system down for the night, when you boot the next day avast should automatically check for updates once you have established a connection. You should see avast.setup in the Task Manager monitor its cpu activity does it peak and stay high, etc.

The auto update should cycle through the servers in the servers.def file trying to establish a connection, this should take at most 3-4 minutes so don't stay on-line with your trousers down any longer than that.

Check if the update succeeded and or check the logs.

Enable or reinstall the firewall
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: zonkman on January 28, 2007, 09:47:45 PM
Oh I know...  windows machines without firewalls are hacker zombies.  ;D

And yes... with the firewall disabled, Avast still cannot seem to contact the mothership automagically.

Any other thoughts?

Cheers!
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: Lisandro on January 28, 2007, 11:13:11 PM
And yes... with the firewall disabled, Avast still cannot seem to contact the mothership automagically.
Are you checking your avast logs and there is stamped that you could not get the update automatically?
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: alanrf on January 29, 2007, 12:08:34 AM
I know a couple of weeks is a long time in the life of a system but can you tell from the logs the last time you successfully update at system startup and when it first failed.

Can you recall any system changes you made around that time? 

The 2AF9 error in your log was reported a long time ago as meaning that "host cannot be found" (in this case the avast update server) suggesting a network connectivity problem or a blockage to it.

How soon after the automatic update failure "red flag" does your manual update work ... immediately ... after 10 minutes?     

I know it sounds like a complete disconnect but do you have Windows Automatic Updates set to automatically update your system?  Did you get your January updates a couple of weeks ago?  (You can check in the Windows update log in your Windows directory).  No, I'm not going to suggest that the updates from Microsoft caused the problem.
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: zonkman on January 29, 2007, 05:00:23 AM
Yes, I have been checking all of the logs and yes indeed all of the times I have said they have failed, there has been evidence of these failures in the logs.

The only thing I can think of that occurred around the same time I stopped getting auto updates was I installed a game, KOTOR.  Now since this is not an internet based game I can't really see a clear cause and effect relationship, however maybe there is... but I would find it horrifying that this could completely whack something like this.

I am generally on a wifi connection so occasionally I have initial connectivity problems due to session negotiation, etc.  However I have played with the "AlwaysConnectedWaitSeconds=" setting and had that set up to 10 minutes and still no go. 

To me, the baffling thing is that it works 100% of the time when I do a manual update and works none of the time when it tries to do it on it's own, whether it's at start up or after the requisite time to update.  So unless it's some freaky obscure firewall thing, I am stumped.

Tech, you said you use Comodo Firewall... could you post your relevant firewall config to see if mine looks similar?

Once again, thanks for all your help!

Cheers!
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: zonkman on January 29, 2007, 05:51:30 AM
Quote
How soon after the automatic update failure "red flag" does your manual update work ... immediately ... after 10 minutes?

sorry i didn't address this directly in my last post.  the answer is both.  i have tried to do a manual update immediately after the "red flag" pops up or after waiting a bit of time.  depends on if i am sitting at the computer at the time.  the result is always the same.  i am able to get a manual update.

Quote
I know it sounds like a complete disconnect but do you have Windows Automatic Updates set to automatically update your system?

as for the windows updates... i have them set to download but not install.  i generally try to wait a few days before installing them since i have been spanked before by crap updates from MS.
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: Lisandro on January 29, 2007, 01:17:30 PM
Tech, you said you use Comodo Firewall... could you post your relevant firewall config to see if mine looks similar?
I think I'll write down and does not post a screenshot as it won't help that much in this case (configuration won't be shown in the screenshot).
Into Comodo settings, the following programs should be allowed to connect:

C:\Program Files\Alwil Software\Avast4\ashWebSv.exe (avast! Web Scanner)
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (avast! e-Mail Scanner Service)
C:\Program Files\Alwil Software\Avast4\Setup\avast.setup (avast! Update executable). This is a temporary file that just appears when an update (check) is about to launch, and disappears again afterwards.

Don't need rights to connect:
C:\Program Files\Alwil Software\Avast4\ashServ.exe (avast! antivirus service)
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe (avast! Update Service)
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: zonkman on January 29, 2007, 03:50:56 PM
thanks for the config... I'm pretty sure those three files are allowed but I can't check now as I am at work.  I'll confirm tonight at home.

Cheers!
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: zonkman on January 30, 2007, 05:01:37 AM
As I suspected.  Comodo allows all three of those components in and out.

Any other thoughts?

Cheers!
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: avvidro on January 30, 2007, 12:12:36 PM
I faced a trouble exactly like this in the past, in a pc at work, wich doesn't had antivirus, to test it, but wich had a corporate firewall (Avast version was 4.7.844 btw). The updates occurred only by  demand, never automatically, and nothing of Avast was changed from its default settings. Well, at that time I wanted only to do a test and uninstalled Avast right after it, but a thing intriques me: why the firewall (suspect of "Avasters") would deny an update in circunstancy X and permit in circunstancy Y? Should not be the update routine be the same? Should not be only the sources and events different?



Title: Re: Auto Updates Fail, Manual Update work fine
Post by: Lisandro on January 30, 2007, 12:14:05 PM
"AlwaysConnectedWaitSeconds=" setting and had that set up to 10 minutes and still no go.
I suppose you've wrote: 
AlwaysConnectedWaitSeconds=600

Did you change the service logon?
Try to change the logon account for avast updates to administrator account.
In services control panel display properties of avast! iAVS4 Control Service, switch to LogOn page, and enter administrator account and password. Restart service to take effect on changes.
You can try setting avast! Antivirus service logon too.
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: zonkman on January 30, 2007, 03:09:34 PM
Quote
I suppose you've wrote:
AlwaysConnectedWaitSeconds=600

Yes, I did have the setting at 600 seconds.

Quote
Did you change the service logon?
Yes, I tried the administrator account and my own account (which has admin privs) and neither seemed to make a difference as well.

Cheers!
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: kubecj on January 30, 2007, 03:52:08 PM
You should just find the log entries (in setup/setup.log) which end with error code 0x20000004 and check, under what account they were run - it's specified near the beginning of the respective setup log run.

Excerpt from my log...


19:18:51 min/gen  Started: 29.01.2007, 19:18:51
19:18:51 min/gen  Running setup_av_pro-37c (892)
19:18:51 nrm/sys  Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
19:18:51 vrb/sys  Computer WinName: MICINA
19:18:51 min/sys  Windows Net User: SYSTEM
19:18:51 min/gen  Cmdline: /refresh /noreboot /updatevps /verysilent
.
.
.
19:19:14 min/gen  Return code: 0x20000000 [Something done]
19:19:14 min/gen  Stopped: 29.01.2007, 19:19:14
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: zonkman on January 31, 2007, 05:34:08 AM
At the moment, it is running as Administrator as per Tech's suggestion.  Prior to this it was running as the system user.  It wasn't working as the System user either.

Cheers!
Title: Re: Auto Updates Fail, Manual Update work fine [SOLVED]
Post by: zonkman on February 01, 2007, 04:42:02 PM
Ok, so here's the problem.  Auto-updates fail while Manual Updates work fine.  As it turned out what solved my issue was based on two things not working.

First, Microsoft might allow you to have multiple DNS servers but certain programs will only look at the first one on your list before shitting the bed.  This was demonstrated by running nslookup on various downloadXX.avast.com.  These were timing out.  Now other programs such as Firefox would allow me to browse and thus there didn't appear to be a problem.

Secondly, there is the unhelpfully named MS program called SVCHOST that was being blocked by my firewall that was denying Avast's Auto-updater from doing a name lookup on my primary DNS server.

So if you have a similar problem, look into these things closely:

1) Firewall Logs - See if you are denying critical DNS (port 53) traffic.
2) Check to see if your DNS servers are valid and answering queries.

Hopefully this post will help other people from pulling out their hair if they run across this. 

Thanks for all your help out there in Avastland!  Cheers!
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: DavidR on February 01, 2007, 04:55:23 PM
Well I'm glad that you appear to have finally resolved the updates problem and thanks for the feedback.

Your firewall should have at least warned of svchost access and not blocked it automatically. I used to block svchost in my firewall when I didn't want windows update any outbound checking.

Interestingly I get lots of blocked inbound access to the DNS port with n/a as the Process Name, but it doesn't appear to have any impact on browsing etc.
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: avvidro on February 01, 2007, 05:42:38 PM
I used to block svchost in my firewall when I didn't want windows update any outbound checking.
Excuse me for runnig out of the topic, but I got curious about this, could you please say why do you do this? Is it for expect the patches of Windows Update to be more mature? Or did I misunderstand you? I btw observed that Microsoft .NET framework 2.0 accesses Microsoft's site each time I click at Start menu.
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: zonkman on February 01, 2007, 06:25:56 PM
After a bit of hunting around, I found out that SVCHOST does a lot more that just do the windows updates.  According to Microsoft "Svchost.exe is a generic host process name for services that run from dynamic-link libraries (DLLs)."

http://support.microsoft.com/?kbid=314056

Quote
Interestingly I get lots of blocked inbound access to the DNS port with n/a as the Process Name, but it doesn't appear to have any impact on browsing etc.
I believe the reason that happens is that the browser accesses the DNS subsystem directly as your local user.  SVCHOST is used by the "Service Account".  I must have blocked it at some point in the past few weeks because I got sick of seeing the popups and didn't realize the overarching importance of this obscurely named process.

Anyway... thanks again for all your help.  And if the moderators could change the subject of this thread to contain [SOLVED] in it, that would be awesome.

Cheers!
Title: Re: Auto Updates Fail, Manual Update work fine
Post by: DavidR on February 01, 2007, 06:46:18 PM
Excuse me for runnig out of the topic, but I got curious about this, could you please say why do you do this? Is it for expect the patches of Windows Update to be more mature? Or did I misunderstand you? I btw observed that Microsoft .NET framework 2.0 accesses Microsoft's site each time I click at Start menu.

The key words were used to "I used to block svchost."
Because windows update used svchost and I didn't want it to keep connecting to check for updates automatically but when I chose to do my updates at which time I unblocked it (also after finding that it did more than just WU). Also as you say I waited for them to mature, a newsletter Windows Secrets is scheduled to appear shortly after Patch Tuesday, this listed the Updates and their impact and if there were any issues.

Now I just disable the Windows Update in 'system properties' until I want it to check.

I have .net framework 2.0 and I can't recall it trying to get out on clicking the start menu. I do know that the last security update for .net framework 2.0 failed and I have never been able to get it to update. So I don't know if that might have some phone home call.

@ zonkman
You as the originator can edit your own Title and that should change it in the Topic listings and all your posts in the topic to Topic Title [Solved], just click modify in your last post and change the Title.
Title: Re: Auto Updates Fail, Manual Update work fine [SOLVED]
Post by: alantk on February 23, 2007, 09:30:43 AM
I got same problem but I have no idea how to config my comodo firewall. Could you post your related comodo rules?
Thanks a lot!!
==========
my comodo settings  (I disalbe avast! web scanner, so no ashWebSv.exe)
ashMaiSv.exe  [allow in/out]
avast.setup     [allow out]
==========


So if you have a similar problem, look into these things closely:

1) Firewall Logs - See if you are denying critical DNS (port 53) traffic.
2) Check to see if your DNS servers are valid and answering queries.

Hopefully this post will help other people from pulling out their hair if they run across this. 

Thanks for all your help out there in Avastland!  Cheers!
Title: Re: Auto Updates Fail, Manual Updates work fine [SOLVED]
Post by: adolf on April 22, 2007, 09:04:56 PM
Hello, if you are searching for reasons and fixes as to why your automatic updates do not work, but your manual updates do, I have yet another solution. I spent many many hours of research on the forums here, and also had many helpful emails suggesting every fix even remotely possible, from the avast tech support. In the end, it turned out to be something that I had suspected, but didn't manage to thoroughly check out until every other avenue had been exhausted. Including me.

The fix in my case turned out to be in my router settings. I had updated the firmware many months ago, and although it seemed to turn out a bit weird, everything seemed to work. (ie, internet explorer, firefox, other antivirus and antispyware programs, outlook express, etc.) That is, until months later I realized that my avast was not getting automatically updated anymore. To make a long story shorter, it had to do with the internal time and date settings in the router itself. After reflashing the router firmware with another version, i was finally able to make the correct settings stick, and voila, avast was able to auto update again. So obviously the incorrect date and time setting was throwing off avast somehow.

So the moral of the story is, if you are having issues with avast automatic updates, check your router time and date settings in addition to any other fixes. Cheers.  
Title: Re: Auto Updates Fail, Manual Updates work fine [SOLVED]
Post by: oldman on April 22, 2007, 09:11:52 PM
Welcome to the forum. Thanks for posting your solution, I'm sure it will help others.