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Business Products => Archive (Legacy) => Avast Business => Avast Server Protection => Topic started by: RH on February 09, 2007, 10:24:25 PM

Title: Intel Mac Pro
Post by: RH on February 09, 2007, 10:24:25 PM

I deployed a task to install on the new Mac Pro on the XP side and it installed just fine.  However, it will not come up, instead I just get the blue ball with the red line through it.  I tried uninstalling and re-installing it, but that did not work either.   Any thoughts? 

Title: Re: Intel Mac Pro
Post by: Vlk on February 09, 2007, 10:27:34 PM

Could you please try this: http://www.avast.com/eng/faq-red-circle.html ?

Thanks
Vlk

Title: Re: Intel Mac Pro
Post by: RH on February 13, 2007, 05:03:04 PM

Well, I tried all that you suggested and it is still not running :-[   Any other thoughts on this one? 

Title: Re: Intel Mac Pro
Post by: RH on February 13, 2007, 05:30:12 PM

There was one thing that I forgot to state before and that is when I tried starting avast it came up with the following error:

1069 - Service did not start due to logon failure

Title: Re: Intel Mac Pro
Post by: Vlk on February 13, 2007, 09:37:45 PM

Obviously, this means that the username or password set on the Log On page of the service's properties is incorrect. Did you set it manually?

I suggest using the LocalSystem account for the service, this way, you don't have to worry about possible password changes etc.

Thanks
Vlk

Title: Re: Intel Mac Pro
Post by: RH on February 15, 2007, 06:13:47 PM

Could you please explain to me where this property is located and what do I need to do to correct it.  See,  just the other day I did start changing my administrator password on the network.  I did not think that it would effect Avast as long as my local PC and network administrator logins were the same.  I also changed the password to match for the ADNM just in case. 

If at all possible I do not want to have Avast running disconnected from the server if I do not have to.

Thanks.

Title: Re: Intel Mac Pro
Post by: Vlk on February 15, 2007, 06:23:18 PM

Right click the service, and select Properties. Then go to the Log On tab.

Thanks
Vlk

Title: Re: Intel Mac Pro
Post by: RH on February 15, 2007, 07:18:37 PM

You da man! That worked great.  Thanks so much. :)