Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ggamisonia on April 30, 2021, 11:32:43 PM

Title: WEB Shield of Avast Free Antivirus incorrectly blocks our Website
Post by: ggamisonia on April 30, 2021, 11:32:43 PM

Hello,

Our Website is block by Avast web Shield. Avast does not have support for free antivirus to open ticket. What we can do?

Title: Re: WEB Shield of Avast Free Antivirus incorrectly blocks our Website
Post by: DavidR on May 01, 2021, 12:49:28 AM

There is support for this type of thing (possible false positive) and you don't even need to be an avast user. 

That said you don't say what the domain name is (only the domain name), no http or www element so it isn't active ?

Then it can be investigated.

Title: Re: WEB Shield of Avast Free Antivirus incorrectly blocks our Website
Post by: ggamisonia on May 01, 2021, 10:04:11 AM

Thanks for reply. Domain name - mygpi.ge

Could you provide Avast free antivirus support page?

Title: Re: WEB Shield of Avast Free Antivirus incorrectly blocks our Website
Post by: Pondus on May 01, 2021, 10:46:24 AM

Quote

Could you provide Avast free antivirus support page?

https://forum.avast.com/index.php?topic=14433.msg1289438#msg1289438

Title: Re: WEB Shield of Avast Free Antivirus incorrectly blocks our Website
Post by: DavidR on May 01, 2021, 12:21:04 PM

Quote from: ggamisonia on May 01, 2021, 10:04:11 AM

Thanks for reply. Domain name - mygpi.ge

Could you provide Avast free antivirus support page?

Some points raised by other checks on the domain:
Considered a Medium Security here - https://sitecheck.sucuri.net/results/mygpi.ge
Outdated software reported - https://awesometechstack.com/analysis/website/mygpi.ge/
Security pointers, etc. reported here - https://webhint.io/scanner/0d7367ff-8adf-4cf5-a04d-20e044f94a1c

They may not be why Avast is alerting, but should be addressed.