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Other => General Topics => Topic started by: Im4gzusgrl on February 24, 2007, 03:47:43 PM

Title: avast complications w/ zonealarm?
Post by: Im4gzusgrl on February 24, 2007, 03:47:43 PM
I have been running the free edition of avast antivirus as well as the free ZoneAlarm for over 2 months.

I just received a msg that said that the two programs are somehow interferring w/ one another, however the msg then froze and I couldn't read it.

Does anyone know anything about this?  I am concerned as these are the main two programs I use to defend my computer and if they are interferring w/ one another how is this diminishing my protection?

Thanks in advance!
Title: Re: avast complications w/ zonealarm?
Post by: DavidR on February 24, 2007, 04:21:12 PM
avast and ZA free work well together, if there were a problem it would be all over the forums, unfortunately without any information on the error there isn't much to go on.

What is your OS ?
If XP is there anything in the windows event viewer (Application, System or AV sections) from this time period ?
Title: Re: avast complications w/ zonealarm?
Post by: bob3160 on February 24, 2007, 07:06:55 PM
There is no conflict if you're using the free versionof ZA. There is a conflict between avast! and the Pro version of ZA.

Zone Alarm can't, at the moment, be used at all if you're running Vista.
Title: Re: avast complications w/ zonealarm?
Post by: mauserme on February 24, 2007, 07:27:22 PM
Hey Bob - do you know of any free, Vista compatible firewalls ( other than the Jetico beta)?
Title: Re: avast complications w/ zonealarm?
Post by: bob3160 on February 24, 2007, 07:52:32 PM
I'm using the Windows firewall in conjunction to my router.
Am waiting for ZA to get their act together.  :'(
Title: Re: avast complications w/ zonealarm?
Post by: Im4gzusgrl on February 24, 2007, 09:02:15 PM
There definitely can and is a problem w/ it.

I got another message from avast on my computer that they are interfering w/ one another.  Something about if I wanted to turn off a web shield but it would stop the privacy settings of zone alarm from working. 

Also if you go on the zone alarm phorum under the general thread there are several posts concerning other ppl and problems w/ the FREE version of avast together w/ the FREE version of Zone alarm.

And my zone alarm also has not ever recognized that avast is running.  It finds NO antivirus program running.

And now not only is my zone alarm firewall not running - after I reinstalled it and uninstalled and downloaded it fresh from the website, but every time I restart my computer I have to turn on my windows firewall again because it turns off.

Are you sure no one here has heard of this?  I am going to have to get a new firewall and get rid of zone alarm or something if I can't fix this...?

thanks...
Title: Re: avast complications w/ zonealarm?
Post by: Im4gzusgrl on February 24, 2007, 09:03:34 PM
avast and ZA free work well together, if there were a problem it would be all over the forums, unfortunately without any information on the error there isn't much to go on.

What is your OS ?
If XP is there anything in the windows event viewer (Application, System or AV sections) from this time period ?
 

my OS is Windows XP - I'm not sure where the windows event viewer is...???
Title: Re: avast complications w/ zonealarm?
Post by: mauserme on February 24, 2007, 09:16:23 PM
The privacy feature of Zone Alarm Pro can conflict with avast!  but since its not a part of ZA Free there's no problem with that combination.  Avast! will give you  a warning about the potential conflict when you install ZA - just answer "No" when it asks about turning off the web shield and you should be OK.
Title: Re: avast complications w/ zonealarm?
Post by: Im4gzusgrl on February 24, 2007, 09:20:23 PM
I did answer no.  And I have granted trusted rights on Zone Alarm to avast in all categories possible.

However there is still no firewall appearing when I go to security suite in Windows as there use to be, and therefore I have no where to turn on the Zone Alarm firewall and have to resort to using Windows lame firewall....

any ideas...?
Title: Re: avast complications w/ zonealarm?
Post by: timcan on February 24, 2007, 09:31:00 PM
avast and ZA free work well together, if there were a problem it would be all over the forums, unfortunately without any information on the error there isn't much to go on.

What is your OS ?
If XP is there anything in the windows event viewer (Application, System or AV sections) from this time period ?
 

my OS is Windows XP - I'm not sure where the windows event viewer is...???

Hi , control panel>administrative tools.
Title: Re: avast complications w/ zonealarm?
Post by: DavidR on February 24, 2007, 09:40:30 PM
I got another message from avast on my computer that they are interfering w/ one another.  Something about if I wanted to turn off a web shield but it would stop the privacy settings of zone alarm from working. 

Then please tell us what it is, without information we are totally in the dark and unable to even guess as to what the problem might be.

Also if you go on the zone alarm phorum under the general thread there are several posts concerning other ppl and problems w/ the FREE version of avast together w/ the FREE version of Zone alarm.

Are these problems mentioned in any way related to what you are experiencing, if so , do a copy and paste of this information.

And my zone alarm also has not ever recognized that avast is running.  It finds NO antivirus program running.

Zone Alarm has never recognised avast or many other AVs, it has a competing AV product so there is no incentive to recognise other AVs, the windows security center recognises avast.

And now not only is my zone alarm firewall not running - after I reinstalled it and uninstalled and downloaded it fresh from the website, but every time I restart my computer I have to turn on my windows firewall again because it turns off.

Are you sure no one here has heard of this?  I am going to have to get a new firewall and get rid of zone alarm or something if I can't fix this...?

When you install ZA it turns off the windows firewall as you should only have one resident firewall.

Sorry I can't even answer that question as I don't know what your problem is.

To check the windows Event Viewer, My Computer, Control Panel, Administrative Tools, Event Viewer.
Title: Re: avast complications w/ zonealarm?
Post by: mauserme on February 24, 2007, 09:51:08 PM
Instead of relying on the Windows Security Center (an imperfect tool at best), why not test the firewall yourself.  Close your browser, change the ZA browser setting to "Ask", and then go on line again.  Does ZA alert you to the connection attempt or does it just allow it without intervention?

The questions in the Zone Alarm forum seem to be mostly related to it not recognizing avast! (which it doesn't - no big deal), and avast! update problems. 
Title: Re: avast complications w/ zonealarm?
Post by: Im4gzusgrl on February 24, 2007, 09:54:35 PM
avast and ZA free work well together, if there were a problem it would be all over the forums, unfortunately without any information on the error there isn't much to go on.

What is your OS ?
If XP is there anything in the windows event viewer (Application, System or AV sections) from this time period ?
 

my OS is Windows XP - I'm not sure where the windows event viewer is...???

Hi , control panel>administrative tools.

there are many things under the list - what should I be looking for?  Thanks!
Title: Re: avast complications w/ zonealarm?
Post by: Im4gzusgrl on February 24, 2007, 10:00:03 PM
Instead of relying on the Windows Security Center (an imperfect tool at best), why not test the firewall yourself.  Close your browser, change the ZA browser setting to "Ask", and then go on line again.  Does ZA alert you to the connection attempt or does it just allow it without intervention?

The questions in the Zone Alarm forum seem to be mostly related to it not recognizing avast! (which it doesn't - no big deal), and avast! update problems. 

where do I change settings to Ask?
Title: Re: avast complications w/ zonealarm?
Post by: mauserme on February 24, 2007, 10:11:12 PM
there are many things under the list - what should I be looking for?  Thanks!
Yellow triangles with an exclamation mark and/or red circles with an X.  Double click them to get information about the event causing the alert.

[where do I change settings to Ask?
Right click the Zone Alarm icon in your system tray
Click Restore  Control Center
Click Program Control along the left column
Click the check marks to the right of the program you want to change, then click the ? to change it (or right click the program and remove it - then when it asks permission to connect tell it to remember the action and  click "Allow")


But really, if you've lost confidence in this maybe you should try Comodo instead.  Its a better firewall anyway.
Title: Re: avast complications w/ zonealarm?
Post by: Im4gzusgrl on February 24, 2007, 10:25:29 PM
I only have Zone Alarm because its the best I found and free.  I have been happy w/ it until now.  Is Comodo together w/ the free avast enough to protect my computer? 

I have at least 50 triangles and red circles...I am looking though...

Thanks...
Title: Re: avast complications w/ zonealarm?
Post by: Im4gzusgrl on February 24, 2007, 10:30:12 PM
As far as testing the firewall myself by changing the settings to ask...I followed the directions you all explained, but I am not sure how that tests the Firewall?

When I go onto the internet or access dif. programs zonealarm always asks me if I should allow, deny, and/or remember settings.   This means the firewall is working? 
Title: Re: avast complications w/ zonealarm?
Post by: mauserme on February 24, 2007, 10:44:31 PM
Is Comodo together w/ the free avast enough to protect my computer? 
Comodo is a very good firewall, and also free.

It is enough?  Well, many of us use Spyware Blaster and some spyware/adware scanners like AVG Antispyware, SuperAntispyware, AdAware, Spybot S&D ... as additional tools.  But avast! and ZA or Comodo with safe surfing habits is good.  The latter is the most important part.

When I go onto the internet or access dif. programs zonealarm always asks me if I should allow, deny, and/or remember settings. This means the firewall is working?
If the firewall recognizes and blocks the connection attempt until you allow it, then its working.  Usually you would want to put a check in  "Remember this action" for programs known to be safe so you won't be asked about them every time.  This is especially important for programs that update automatically, like avast!
Title: Re: avast complications w/ zonealarm?
Post by: Im4gzusgrl on February 24, 2007, 10:47:57 PM
Found the following msgs. w/ yellow triangle/red circle:

*The avast! Web Scanner service terminated unexpectedly.  It has done this 1 time(s).

*The Application Management service terminated with the following error:
The specified module could not be found.  
- at least 15 of these here and there from today

* Windows saved user YOUR-5A46F7298D\user registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

 This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.
- three of these same msgs.

....Do these mean anything?
Title: Re: avast complications w/ zonealarm?
Post by: Im4gzusgrl on February 24, 2007, 10:54:52 PM
It is enough?  Well, many of us use Spyware Blaster and some spyware/adware scanners like AVG Antispyware, SuperAntispyware, AdAware, Spybot S&D ... as additional tools.  But avast! and ZA or Comodo with safe surfing habits is good.  The latter is the most important part.

I also use spybot S&D - what other ones from above or others would you recommend?  All of them...or?

I use WinPatrol and bugoff as well.  Do you know anything about them?


If the firewall recognizes and blocks the connection attempt until you allow it, then its working.  Usually you would want to put a check in  "Remember this action" for programs known to be safe so you won't be asked about them every time.  This is especially important for programs that update automatically, like avast!
Quote

Well then it must be working because it always asks me that...I just don't understand why it isn't appearing on security suite anymore.  It used to say it there...I am off to check out comodo...

Thanks so far for all of your help!  Very appreciated!
Title: Re: avast complications w/ zonealarm?
Post by: mauserme on February 24, 2007, 11:25:44 PM
I also use spybot S&D - what other ones from above or others would you recommend?  All of them...or?

I use WinPatrol and bugoff as well.  Do you know anything about them?
Yes, I use WinPatrol too, but I'm not familiar with bugoff.

I like a full toolbox so I have all I listed installed on my computer.  They are non-resident so they don't use any resources - just a bit of disk space and a little time to keep them updated.  I scan with them occasionally as a double check, but my feeling is that if an infection does get onto my computer I would rather have the needed tools at hand rather than scrambling to install them after the fact.

The event viewer, imo, can be as frustrating as it is helpful.  If there's a single event, like the Web Scanner terminating unexpectedly, I would check again later to see if it recurs.  But in the absence of a recurring problem I don't think it gives you much to work with.  Realistically isolated "glitches" happen now and again.

With the Application Management Service problem - were you trying unsuccessfully to install something about that time?  Maybe somebody else knows more about these.

EDIT:  I finally get your name   8)
Title: Re: avast complications w/ zonealarm?
Post by: DavidR on February 24, 2007, 11:44:24 PM
there are many things under the list - what should I be looking for?  Thanks!

As mauserme said the Yellow triangle and exclamation mark, anything that isn't a a speech bubble with an i (information) in it.

You can narrow it down as I said previously by checking entries with a time close to when the problem occurs.
Title: Re: avast complications w/ zonealarm?
Post by: Im4gzusgrl on February 24, 2007, 11:56:14 PM
Sry - what do you mean by non-resident?  

If it's not too much trouble perhaps you could list the recommended "toolbox" programs that most of the "knowledgable ppl" here typically have, so that I can do the same?  I def. want to take preventive measures as this is a brand new computer and I want to take care of it as well as possible.

Thanks for the explanation about imo - guess it's alright then.

W/ the application mgr. thing I was uninstalling some things today to clean my harddrive - so perhaps something happened then.

I got rid of Zone Alarm and have Comodo now.  Seems better so far (at least to me).
Any idea if Internet Explorer\iexplore.exe is a real threat - its coming up as suspicious behavior and being blocked - its described as an invisible application.  Also, I told it to allow avast, but under medium severity applications reported Alwil Software\Avast4\ashMaiSV.exe is blocked a couple times.  Does this mean anything to you, and does it seem to be a problem?  To me, as soon as I see the name avast I think, oh thats good and should be unblocked, but maybe that's not the case?  

I got the name from a friend long ago - Im not that clever lol
Title: Re: avast complications w/ zonealarm?
Post by: galooma on February 25, 2007, 01:13:03 AM
A resident utility is an active one such as Avast "standard shield" which is constantly monitoring. Avast has seven of them which you can see if you right click the A ball.
Non resident is an inactive program which consumes no processing until you turn it on.
As for toolbox programs, most people list them in their signatures along with their os and system specs so others can see and compare.
If your system is new then the likeleyhood of ashMaiserv needing access is less likely to be a problem . You might have a resident mail program' OUTLOOK EXPRESS' or 'THUNDERBIRD' which is regularly checking servers for mail.
The other possibility is malware trying to send spam without you knowing. This is something you need to determine.
Good luck
Title: Re: avast complications w/ zonealarm?
Post by: mauserme on February 25, 2007, 01:15:50 AM
Non-resident means the program is installed on your computer, ready to run if you need it, but it doesn't load at start up and doesn't use any memory or processor power under normal circumstances.  The opposite of this, a resident program, means the program loads when you start Windows and resides in memory in the background.  Zone Alarm, Comodo, and avast! are resident in that they are constantly monitoring, and therefore using some of your computer resources, as you surf the web or just open programs on your computer.  The point about having a lot of non-resident tools is that it doesn't "cost" you anything in terms of computer performance to just have them installed.

Sometimes on forums we use abbreviations for commonly used sayings.  IMO, for instance, means "in my opinion", so what I was saying is that the event viewer, in my opinion, can be very very frustrating.  I recognize others may have differing opinions about it so I didn't want to imply that my statement was an undeniable fact.

C:\program files\internet explorer\iexplore.exe is normally not a threat at all - its the Internet Explorer.  Comodo will sometimes show this as a hidden process that needs your attention if it opens in a covert way.  For example, some help files within a program contain links to on-line help pages.  When you click the link, the program you are working with opens an instance of the Internet  Explorer as a hidden process in order to display the help page.  In a situation like this its perfectly fine to allow the connection because you can identify the reason for its occurrence.  In other cases there might be some form of malware  trying to get an internet connection through a program like Internet Explorer that your firewall thinks is safe.  Its a way to trick some firewalls into allowing a connection.  If you ever see this happen - Internet Explorer (or anything else for that matter) trying to connect when you don't expect or or can't reasonably explain it - its best to block the connection and investigate.

What I have on my computer is probably more than you want.  I have some specialized malware removal tools that I've never needed but can open in order to give advice to others that might need to use them.  I also have some overlap, like AVG Antispyware and A-Aquared, that you might not want to bother with.  But if you have the following you should be good:

avast!, plus a back-up virus scanner (non-resident) like ClamWin or Bitdefender Free
Comodo Firewall
Ad Aware SE
Spybot Search & Destroy
AVG AntiSpyware
SuperAntispyware
WinPatrol
SpywareBlaster

Some would recommend an alternate browser like Firefox, but Internet Explorer is OK imo  :)

EDIT:  Sorry Cloussau - I duplicated some of what you said but I spent so much time typing it I didn't want to start deleting things.
Title: Re: avast complications w/ zonealarm?
Post by: Im4gzusgrl on February 25, 2007, 01:33:52 AM
A resident utility is an active one such as Avast "standard shield" which is constantly monitoring. Avast has seven of them which you can see if you right click the A ball.
Non resident is an inactive program which consumes no processing until you turn it on.
As for toolbox programs, most people list them in their signatures along with their os and system specs so others can see and compare.
If your system is new then the likeleyhood of ashMaiserv needing access is less likely to be a problem . You might have a resident mail program' OUTLOOK EXPRESS' or 'THUNDERBIRD' which is regularly checking servers for mail.
The other possibility is malware trying to send spam without you knowing. This is something you need to determine.
Good luck

Thank you for your clear explanation...

concerning ashMaiserv how do I determine if it is malware trying to send me spam?  I don't use outlook express or thunderbird, although I have outlook express on my computer as I have MSO.
Title: Re: avast complications w/ zonealarm?
Post by: Im4gzusgrl on February 25, 2007, 01:43:15 AM
Non-resident means the program is installed on your computer, ready to run if you need it, but it doesn't load at start up and doesn't use any memory or processor power under normal circumstances.  The opposite of this, a resident program, means the program loads when you start Windows and resides in memory in the background.  Zone Alarm, Comodo, and avast! are resident in that they are constantly monitoring, and therefore using some of your computer resources, as you surf the web or just open programs on your computer.  The point about having a lot of non-resident tools is that it doesn't "cost" you anything in terms of computer performance to just have them installed.

Sometimes on forums we use abbreviations for commonly used sayings.  IMO, for instance, means "in my opinion", so what I was saying is that the event viewer, in my opinion, can be very very frustrating.  I recognize others may have differing opinions about it so I didn't want to imply that my statement was an undeniable fact.

thanks lol - my online abbrev vocab is limited.  It is very frustrating to me b/c I have 1% idea whether something is a problem to be concerned about.

C:\program files\internet explorer\iexplore.exe is normally not a threat at all - its the Internet Explorer.  Comodo will sometimes show this as a hidden process that needs your attention if it opens in a covert way.  For example, some help files within a program contain links to on-line help pages.  When you click the link, the program you are working with opens an instance of the Internet  Explorer as a hidden process in order to display the help page.  In a situation like this its perfectly fine to allow the connection because you can identify the reason for its occurrence.  In other cases there might be some form of malware  trying to get an internet connection through a program like Internet Explorer that your firewall thinks is safe.  Its a way to trick some firewalls into allowing a connection.  If you ever see this happen - Internet Explorer (or anything else for that matter) trying to connect when you don't expect or or can't reasonably explain it - its best to block the connection and investigate.

Is there some sort of list that explains how to tell when something is harmless or a problem?  There was a place on Comodo I checked out...but it didn't explain anything of help to me.  I often don't know whether or not to okay a program, just as I didnt know with Zone Alarm. 

What I have on my computer is probably more than you want.  I have some specialized malware removal tools that I've never needed but can open in order to give advice to others that might need to use them.  I also have some overlap, like AVG Antispyware and A-Aquared, that you might not want to bother with.  But if you have the following you should be good:

avast!, plus a back-up virus scanner (non-resident) like ClamWin or Bitdefender Free
Comodo Firewall
Ad Aware SE
Spybot Search & Destroy
AVG AntiSpyware
SuperAntispyware
WinPatrol
SpywareBlaster
[b]
This all will take up a decent amount of memory.  While these are non-resident programs will the amount of memory used not slow my computer down at all?  It makes sense that the less memory used the faster my computer runs...true or false?[/b]

Some would recommend an alternate browser like Firefox, but Internet Explorer is OK imo  :)

Im just getting use to Opera - so I will have to stick w/ IE as my alternate for now.

EDIT:  Sorry Cloussau - I duplicated some of what you said but I spent so much time typing it I didn't want to start deleting things.

Title: Re: avast complications w/ zonealarm?
Post by: galooma on February 25, 2007, 01:57:33 AM
if you dont have a resident e-mail client active (this is a good policy) and are content with web based e-mail then it is highly unlikely as far as i know for the spamming i suggested to occur.

If you feel you still need re-assurance that everything is normal you can try a little utility called HJT http://www.majorgeeks.com/download3155.html
This after installation will generate a log which gives a snapshot of whats active on your system and can be posted here or any other malware orum for advice. I suggest you read up on it beforehand so you understand it .
good luck 
Title: Re: avast complications w/ zonealarm?
Post by: DavidR on February 25, 2007, 02:12:49 AM
concerning ashMaiserv how do I determine if it is malware trying to send me spam?  I don't use outlook express or thunderbird, although I have outlook express on my computer as I have MSO.

ashMaiSv.exe, the avast email scanner monitors and scans ALL pop3 and smtp traffic, now that doesn't matter what program is sending email. When ashMaiSv.exe scans email an icon displays on the system tray and the avast ' a ' icon rotates. So if you aren't physically sending or receiving email at that time it is an indication something might be sending spam.

Even if you don't have an email client installed, some malware comes with its own very lightweight (about 16KB or less) smtp program, but the avast email scanner doesn't care what the program is if it uses the email ports it will scan the traffic.

I would suggest you set the Internet Mail sensitivity to 'High' as this can also give you an early indication if multiple identical emails are send in a period of time. Whilst avast isn't a spam filter it can gve early indication you might have an undetected spam bot on your system (time to run the anti-spyware tools like AVG-AS, etc.). So you should keep your other security programs up to date and periodically run a scan, I suggest weekly as part of your regular system maintenance.

Edit:
Sorry just reread your question I quoted and the short answer is you can't, spam inbound is just spam and may be coming from spam email lists (if your address is on it), a friends computer could be infected and sending spam to all in his address book. You simply can't tell, but that would only be going to your webmail account as you say you don't if you have a pop3 email account. Spam can't be sent directly to your computer it is sent to your email address server.

The information above this edit, is about unauthorised outbound email.
Title: Re: avast complications w/ zonealarm?
Post by: Im4gzusgrl on February 25, 2007, 02:13:59 AM
Is that HighJackers Try This?  I got that...I read up on it...but not sure how to interpret anything so didn't use it yet.

Thanks for the advice...I might try it out after I download the above suggest "non-residental items"
Title: Re: avast complications w/ zonealarm?
Post by: Im4gzusgrl on February 25, 2007, 02:18:10 AM
Where do I set the internet mail senstivity?  On avast or on my Comodo Firewall?

Thanks again for all your help!
Title: Re: avast complications w/ zonealarm?
Post by: DavidR on February 25, 2007, 02:23:21 AM
On avast, double click the avast icon and select the Internet Mail provider and move the slider to High and that is done, if you don't see an image like mine then click the Details button.
Title: Re: avast complications w/ zonealarm?
Post by: mauserme on February 25, 2007, 05:03:20 AM
It is very frustrating to me b/c I have 1% idea whether something is a problem to be concerned about.
Yeah - but now your already up to 2% or 3%.

Is there some sort of list that explains how to tell when something is harmless or a problem? There was a place on Comodo I checked out...but it didn't explain anything of help to me. I often don't know whether or not to okay a program, just as I didnt know with Zone Alarm.
Comodo will often give you an opinion and, short of that, google is good.  Search the name of the process or program and you will usually get a wealth of information.  Sites like www.liutilities.com and www.neuber.com are often pretty useful.  One thing for sure, if you google something and can't find any information be suspicious of it.

This all will take up a decent amount of memory. While these are non-resident programs will the amount of memory used not slow my computer down at all? It makes sense that the less memory used the faster my computer runs...true or false
True.  And you will notice a slow down when you're scanning with one of the programs in the list.  But after the 10 or 15 minutes it takes to run the scan you close the program and the memory it was using is freed for other processes.
Title: Re: avast complications w/ zonealarm?
Post by: Im4gzusgrl on February 25, 2007, 01:36:00 PM
mauserme - you included a backup virus scanner to have on hand in ur list.  Since such scanners often update themselves and such, should I have it running too?  But if I did that it would be a resident program as opposed to non-resident.  So then it wouldn't be backup.  If it shouldn't be running daily then that means I should be updating it manually at certain points?

Thanks!

All of my avast settings are on High.
Title: Re: avast complications w/ zonealarm?
Post by: mauserme on February 25, 2007, 02:07:53 PM
If you use the automatic update option then yes, they will use some resources even when not scanning.  But neither have a "real-time" protection option.

My avast! settings are all high except Standard shield which is set to normal.
Title: Re: avast complications w/ zonealarm?
Post by: DavidR on February 25, 2007, 02:11:21 PM
Back-up scanners that aren't enabled 'don't' update themselves if they have no service or running process they can't and you have to do manual updates. If they have an auto update function there is a service running somewhere, they should also have an option to disable auto updates.

That is one of the selling points for some paid for options (auto updates) and these usually have resident protection also (not desired for an on-demand back-up).

For a back-up scanner, start it, connect to the internet, updated it and disconnect from the internet. Now I advise you pause the Standard Shield (to avoid potential conflict, and double scanning) and run the back-up scanner, when completed close it and continue Standard Shield.
Title: Re: avast complications w/ zonealarm?
Post by: Im4gzusgrl on February 25, 2007, 02:38:08 PM
Thanks for the explanation on how to deal w/ the backup scanner!  Definitley helps!...off to do that now.

I already downloaded,updated, and ran Ad Aware SE and it found 65 critical files and quarantined them.  They were all tracking cookies I believe - level TAC was 3 - I wasn't sure what to do w/ them so they are still quarantined.

mauserme - concerning your list of recommmended programs - Avast, Comodo, and [WinPatrol] are all resident programs and the remaining 6 (a backup scanner, Ad Aware SE, AVG AntiSpyware Super AntiSpyware, Spyware Blaster and Spybot S&D) are all non-resident programs?  Just want to make sure.  Also, how often should one run the non-resident programs and make sure they are updated?  weekly?  monthly?  does it differ pertaining to which program?
Title: Re: avast complications w/ zonealarm?
Post by: mauserme on February 25, 2007, 03:35:27 PM
The back up antivirus is just there in case you need it - if avast! gives you a detection and you want to double check it, or if you think you are infected and avast! isn't alerting you to anything,  You don't need to use it regularly and, in fact, there are some on-line options if you don't want to install a secondary scanner at all.

AVG Antispyware will install as a resident program and remain so for 30 days, after which it will become non-resident unless you decide to purchase it.  AdAware SE (free version), Super Antispyware (free version), and Spybot S&D are all nonresident.  I usually scan with these once a week.

Spyware Blaster is not a scanner - it is a program that adds "kill bits" to your registry that will prevent certain malware from running.  You should open the program, check for updates, and "enable all protection" if there were update once every three or four weeks.  It's during this update process that the program uses some resources - at other times it uses none.

The cookies AdAware found are probably not all that critical.  Its actually a good idea to clean the cookies and temporary files from time to time with a program like CCleaner

http://www.ccleaner.com/

If you install this make sure to uncheck the option to install the Yahoo Toolbar - most people don't want that.
Title: Re: avast complications w/ zonealarm?
Post by: Sesame on February 25, 2007, 03:45:43 PM
Its actually a good idea to clean the cookies and temporary files from time to time with a program like CCleaner

http://www.ccleaner.com/

If you install this make sure to uncheck the option to install the Yahoo Toolbar - most people don't want that.
Nothing but mere an addendum for information of CCleaner.  From here (http://www.ccleaner.com/download/builds.aspx) you can Basic (without Yahoo! toolbar) or Slim(only English) version.
Title: Re: avast complications w/ zonealarm?
Post by: mauserme on February 25, 2007, 05:00:16 PM
Ta  :)
Title: Re: avast complications w/ zonealarm?
Post by: bob3160 on February 25, 2007, 05:02:28 PM
The CCleaner Caution (http://69.247.79.81:4445/CCleanerCaution.html) also gets you to the right place.
Title: Re: avast complications w/ zonealarm?
Post by: drhayden1 on February 25, 2007, 05:14:11 PM
as always good to hear that from you bob my friend ::)
wonder if ccleaner has got a lot of bad feedback for that option being on there ???
Title: Re: avast complications w/ zonealarm?
Post by: Im4gzusgrl on February 25, 2007, 08:13:08 PM
sweet - explanation makes a lot of sense - I think I am now equipped to safely be online as soon as I finish installing a few more of those programs.

Thanks everyone for your help!  I have already been sharing my new bits of info. w/ others and trying to "convert" them.
Title: Re: avast complications w/ zonealarm?
Post by: drhayden1 on February 25, 2007, 09:06:43 PM
this is a good free defrag program that will help your system....use it on my hp laptop...real good :)
Disk fragmentation leads to system slowdowns, PC crashes, slow startup and shutdown and sometimes to system failures. Auslogics Disk Defrag® is designed for fast optimization of today's modern hard disks. Get the maximum performance out of your expensive hardware investments. And it's absolutely FREE.
Improve computer performance and stability
Increase your productivity - no more waiting for files to open
Defragment disks in only a few minutes
Useful disk fragmentation map and detailed fragmentation report
Windows XP Home and Professional, 2000/2003 and Vista supported

http://www.auslogics.com/disk-defrag/index.php
Title: Re: avast complications w/ zonealarm?
Post by: Im4gzusgrl on February 25, 2007, 11:58:10 PM
Well I finished everything suggested and all seems well!  I am excited lol Anyways does anyone know what exactly Bonjour Service is. I looked online and it is an Apple Program apparently for multimedia type stuff.  Just as View Point Manager is a program automatically downloaded when one has downloaded AIM to use, is Bonjour a necessary program for some other program?  I have always told my firewall to deny the application, but have never known if I need it.  Any ideas?
Title: Re: avast complications w/ zonealarm?
Post by: mauserme on February 26, 2007, 01:52:48 AM
I've never heard of Bonjour Service.  If its something Apple maybe Mac will wander through and explain it.  He's the Apple guru around here.

Carefull with AIM.  Maybe you want Aim Lite instead

http://fileforum.betanews.com/detail/AIMLite/1108585829/1
Title: Re: avast complications w/ zonealarm?
Post by: bob3160 on February 26, 2007, 02:45:39 AM
Trillian (http://www.pcworld.com/downloads/file/fid,8308-order,1-page,1-c,alldownloads/description.html) might be even better that way you can use most chats of your choice
without having to install all of them.
There are other products similar to Trillian.....   Gaim is one that comes to mind.  :)

By the way, this thread has gone way way off it's original topic.  ;D
Title: Re: avast complications w/ zonealarm?
Post by: mauserme on February 26, 2007, 05:42:02 AM
By the way, this thread has gone way way off it's original topic.  ;D
I hadn't noticed ...  ;D
Title: Re: avast complications w/ zonealarm?
Post by: drhayden1 on February 26, 2007, 08:41:33 AM
me neither...wasn't it something to do with zonealarm ???
Title: Re: avast complications w/ zonealarm?
Post by: Sesame on February 26, 2007, 02:11:08 PM
By the way, this thread has gone way way off it's original topic.  ;D
Very true but the original topic was also not new.

wonder if ccleaner has got a lot of bad feedback for that option being on there ???
I must admit its news to me.  I thought CCleaner had good reputation despite of being a cleaning app, which normally needs handled with caution and of course, the toolbar.

http://www.snapfiles.com/get/ccleaner.html
http://www.softpedia.com/get/Security/Secure-cleaning/CCleaner.shtml
http://majorgeeks.com/CCleaner_d5125.html
http://fileforum.betanews.com/detail/CCleaner_Crap_Cleaner/1100194579/1
http://www.download.com/CCleaner/3640-2144_4-10634975.html?tag=tab_ur

Could you point some sources of "a lot of bad feedbacks"?  For if CCleaner has some more critical defects which negates its benefits outside of the infamous toolbar, I have to think twice before recommending it.

Trillian (http://www.pcworld.com/downloads/file/fid,8308-order,1-page,1-c,alldownloads/description.html) might be even better that way you can use most chats of your choice
without having to install all of them.
There are other products similar to Trillian.....   Gaim is one that comes to mind.  :)
Miranda (http://www.miranda-im.org/) is quite popular, too.
Both Gaim (http://gaim.sourceforge.net/) and Miranda have their  portable versions (http://portableapps.com/apps).
Title: Re: avast complications w/ zonealarm?
Post by: Im4gzusgrl on February 26, 2007, 09:13:42 PM
so I just wanted to say thanks to everyone for teaching me a little, and sorry that I got off topic, I was just excited my questions were answered and I was figuring out how to work a few things. 

I would ask some more computer questions but I see the "off topic forum" is closed. :(

Thanks again!

Title: Re: avast complications w/ zonealarm?
Post by: drhayden1 on February 26, 2007, 09:17:01 PM
anytime my friend...glad we could help :D