Avast WEBforum

Consumer Products => Avast AntiTrack => Topic started by: Jim467 on May 16, 2021, 09:26:28 PM

Title: Avast Anti-Track blocking access to Avast Support Website!
Post by: Jim467 on May 16, 2021, 09:26:28 PM

I keep getting a page with nothing but the background graphics when attempting to check the Avast Support website since installing Avast Ultimate. I would like to think your own website is safe to visit, so what is going on and how do I fix it without uninstalling and requesting a refund?

EDIT: I've managed to make it to the Contact Us form, but now it hangs on every option...

Title: Re: Avast Anti-Track blocking access to Avast Support Website!
Post by: r@vast on May 17, 2021, 04:42:16 PM

Hi,

It would seem that this issue is only occurring in Google Chrome. Please use this link to contact support for AntiTrack https://support.avast.com/en-ww/contact/paid_pc_avast-antitrack-premium
As a workaround, please try a different browser if possible.

Title: Re: Avast Anti-Track blocking access to Avast Support Website!
Post by: Jim467 on May 17, 2021, 08:20:06 PM

Thanks, that worked! Why wouldn't this be tested on one of the most popular browsers in the world?

Title: Re: Avast Anti-Track blocking access to Avast Support Website!
Post by: r@vast on May 18, 2021, 02:06:28 PM

Quote from: Jim467 on May 17, 2021, 08:20:06 PM

Thanks, that worked! Why wouldn't this be tested on one of the most popular browsers in the world?

Hi,

This is, unfortunately, a bug and we are working on a fix.