Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Pänthéon_ on May 20, 2021, 10:43:19 PM

Title: Avast password bug
Post by: Pänthéon_ on May 20, 2021, 10:43:19 PM

Hello i found a bug with avast passeword

when we enter our passwords. nothing happens, to access our accounts after entering our passwords you have to go to another tab then click on passwords again. this bug is quite annoying.

cordially

Title: Re: Avast password bug
Post by: Asyn on May 21, 2021, 01:27:02 PM

You can submit a bug report in "About Avast". (Add a link to this thread)

Title: Re: Avast password bug
Post by: Pänthéon_ on May 24, 2021, 02:37:10 PM

Hi,

after reporting and reinstallation to own problem still present. i also noticed that when i click restart when avast asks me to. nothing is happening

Title: Re: Avast password bug
Post by: r@vast on May 25, 2021, 12:07:14 PM

Quote from: Pänthéon_ on May 20, 2021, 10:43:19 PM

Hello i found a bug with avast passeword

when we enter our passwords. nothing happens, to access our accounts after entering our passwords you have to go to another tab then click on passwords again. this bug is quite annoying.

cordially

Hi,

Could you please provide us with screenshots for better clarification?

Title: Re: Avast password bug
Post by: Pänthéon_ on May 25, 2021, 08:07:15 PM

hello,

After entering my password, avast gets stuck in authentication picture 1

to open the password I go to the home screen picture 2

after that I go to the privacy tab then open passwords picture 3

avast passeword is open picture 4  'white is a montage"

Title: Re: Avast password bug
Post by: Pänthéon_ on May 25, 2021, 08:21:50 PM

here a video of the bug

https://www.youtube.com/watch?v=yV7NK94WxPg

Title: Re: Avast password bug
Post by: r@vast on May 26, 2021, 03:45:52 PM

Hi,

Is this version 21.4?
Please repair Avast Antivirus, it should help.
https://support.avast.com/en-ww/article/Repair-Antivirus/

Title: Re: Avast password bug
Post by: Pänthéon_ on May 26, 2021, 03:58:30 PM

hi,

yes is the version 21.4.

i repair but nothing change.

Title: Re: Avast password bug
Post by: r@vast on May 27, 2021, 09:44:26 AM

Quote from: Pänthéon_ on May 26, 2021, 03:58:30 PM

hi,

yes is the version 21.4.

i repair but nothing change.

Hi,
Thank you for the update.
I take it you restarted Windows after the repair.
These steps should work:
1. Make sure Avast Passwords is unlocked.
2. Go to "Privacy" > "Passwords" > "Settings" > make sure non of the options in "Auto-lock" is selected.
3. Repair Avast Antivirus but do not Restart
We are working on a permanent fix which should allow it to work normally again.
You can try the above steps or wait for the update.

Title: Re: Avast password bug
Post by: r@vast on June 01, 2021, 01:38:49 PM

Hi,

It has been fixed. Please make sure that you have UI version 1.0.643 (Menu > About)
Please see this guide on manually updating the application (if need be).
https://support.avast.com/en-ww/article/Update-Antivirus/