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Business Products => Archive (Legacy) => Avast Business => Avast Server Protection => Topic started by: gyoung on April 03, 2007, 07:16:21 PM

Title: Incomplete Avast Server Edition Installation
Post by: gyoung on April 03, 2007, 07:16:21 PM
Hello,

I recently installed Avast Server Edition but when I try to launch the program the memory scan runs but the program stops opening, (no user interface), and I am unable to access any program functions such as scanning the server. The program seems to have been installed properly and the Avast Icons are in the System tray and it spins occasionally and the database updates. I have tried a repair of Avast from Add/Remove Programs to no effect. For a license key I used the license.dat file that came with our purchase of Avast Standard Suite. What am I missing? Is there anything I can do short of trying to reinstall the program? Any help would be appreciated.

Cheers,
George
Title: Re: Incomplete Avast Server Edition Installation
Post by: Lisandro on April 03, 2007, 07:26:52 PM
I'm not used with the server version, but don't you have the skinless version of the scanner in your server?
In PCs, the name of the executable is ashSimp2.exe.
Hope it helps.
Title: Re: Incomplete Avast Server Edition Installation
Post by: igor on April 03, 2007, 07:34:01 PM
Is there anything in avast! log?
If you check Task Manager after you try to start the scanner, is the avast! scanner process (aswSimpl, aswEnhcd) running on background invisible, or it's completely lost?
Do you use any firewall / behavior blocker?
Title: Re: Incomplete Avast Server Edition Installation
Post by: gyoung on April 03, 2007, 08:01:00 PM
Thanks for the prompt relies,

aswSimpl and aswEncd are not in Task Manager. When I locate aswSimpl.exe in Explorer I am able to launch the interface by clicking on the file. I can start a scan from the interface. Windows firewall is disabled as this is a domain controller. Below are the first few lines from the install log:

02.04.2007   11:01:52.000   1175533312   general   Started: 02.04.2007, 11:01:52
02.04.2007   11:01:52.000   1175533312   general   Running setup_av_srv-2d6 (726)
02.04.2007   11:01:52.000   1175533312   system   Operating system: Windows2003 ver 5.2, build 3790, sp 2.0 [Service Pack 2] SERVER
02.04.2007   11:01:52.000   1175533312   system   Computer WinName: CAPITAL-XBJVSAC
02.04.2007   11:01:52.000   1175533312   system   Windows Net User: CAPITALPRESSURE\Administrator
02.04.2007   11:01:52.000   1175533312   general   Cmdline: /sfx /sfxstorage "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\_av_sfx.tm~a03404"  /srcpath "C:\Documents and Settings\Administrator\Desktop"
02.04.2007   11:01:52.000   1175533312   general   DldSrc set to sfx
02.04.2007   11:01:52.000   1175533312   general   Old version: ffffffff (-1)
02.04.2007   11:01:52.000   1175533312   registry   Get registry: Software\Microsoft\Internet Explorer\Version=7.0.5730.11
02.04.2007   11:01:52.000   1175533312   general   Operation set to INST_OP_INSTALL
02.04.2007   11:01:52.000   1175533312   general   GUID: 57061149-dba0-417a-b3ff-77a4f410d65c
02.04.2007   11:01:52.000   1175533312   general   SelectCurrent: selected server 'tmp sfx storage' from 'sfx'
02.04.2007   11:01:52.000   1175533312   package   GetPackages - set proxy for inet
02.04.2007   11:01:52.000   1175533312   internet   SYNCER: Type: use IE settings
02.04.2007   11:01:52.000   1175533312   internet   SYNCER: Auth: another authentication, use WinInet
02.04.2007   11:02:01.000   1175533321   package   Load C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\_av_sfx.tm~a03404\prod-av_srv.vpu
02.04.2007   11:02:01.000   1175533321   package   LatestPartInfo: news = news-4b
02.04.2007   11:02:01.000   1175533321   package   LatestPartInfo: program = prg_av_srv-2d6
02.04.2007   11:02:01.000   1175533321   package   LatestPartInfo: setup = setup_av_srv-2d6
02.04.2007   11:02:01.000   1175533321   package   LatestPartInfo: vps = vps-71002
02.04.2007   11:02:01.000   1175533321   package   Part prg_av_srv-2d6 was set to be installed
02.04.2007   11:02:01.000   1175533321   package   Part vps-71002 was set to be installed
02.04.2007   11:02:01.000   1175533321   package   Part news-4b was set to be installed
02.04.2007   11:02:01.000   1175533321   package   Part setup_av_srv-2d6 was set to be installed
02.04.2007   11:02:01.000   1175533321   package   FilterOutExistingFiles: 161 & 0 = 161
02.04.2007   11:02:01.000   1175533321   package   IsFullOkay: setif_av_srv-2d6.vpu - not okay
02.04.2007   11:02:01.000   1175533321   package   IsFullOkay: setif_av_srv-2d6.vpu - not okay
02.04.2007   11:02:01.000   1175533321   package   IsFullOkay: setup_av_srv-2d6.vpu - not okay
02.04.2007   11:02:01.000   1175533321   package   IsFullOkay: setup_av_srv-2d6.vpu - not okay
02.04.2007   11:02:01.000   1175533321   package   IsFullOkay: av_net_agent-ae.vpu - not okay
02.04.2007   11:02:01.000   1175533321   package   IsFullOkay: av_net_agent-ae.vpu - not okay
02.04.2007   11:02:01.000   1175533321   package   IsFullOkay: av_pro_skins-13.vpu - not okay
02.04.2007   11:02:01.000   1175533321   package   IsFullOkay: av_pro_skins-13.vpu - not okay

The entire log is too lengthy to post in this forum. Is this enough information?

Cheers,
George
Title: Re: Incomplete Avast Server Edition Installation
Post by: Lisandro on April 03, 2007, 08:10:02 PM
You've missed the lines with 'ERROR' codes... can you search your log or post at least 100 lines of it? Choose the ones at the bottom of the log file.
Title: Re: Incomplete Avast Server Edition Installation
Post by: igor on April 03, 2007, 08:22:13 PM
Sorry, I didn't mean the setup log, but rather the "Error" cathegories from avast! Log Viewer (provided the logging sensitivity is high enough).

So, am I right that:
1. You can start aswAvast.exe - and the memory scan performs correctly (I mean, it "looks" OK).
2. You can start aswSimpl / aswEnhcd correctly (and the subsequent scans work OK).
3. aswAvast.exe doesn't start aswSimpl / aswEnhcd when it's done with the memory scan.
Title: Re: Incomplete Avast Server Edition Installation
Post by: gyoung on April 03, 2007, 08:24:19 PM
Below is the contents of the Error Log. I will also post the last 100 lines or so of the Setup log:

4/2/2007   10:27:20 AM   1175531240   SYSTEM   1472   Third server conn attempt (last good: 0.0.0.0:16111) failed. (error 00002741). 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalEvents (Event, ObjectName, ObjectId, Param1, Param2, GenTime) VALUES (1107296346, '', 0, 'Looked up an AMS: 192.168.123.113:16111.', '', 1175531249);" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "DELETE FROM AgentResults WHERE (Id IN (SELECT Id FROM AgentResultsSnapshot263594562));" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "DELETE FROM AgentPathNames WHERE Id IN (SELECT s.Id FROM AgentPathNames s LEFT OUTER JOIN AgentResults r ON s.Id = r.PathNameId WHERE (r.SessionId IS NULL));" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "DELETE FROM AgentTextResult WHERE (Id IN (SELECT Id FROM AgentTextResultSnapshot263594562));" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "DELETE FROM LocalEvents WHERE (Id IN (SELECT Id FROM EventsSnapshot263594578));" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'CommScenario', 'PopOnly');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'PopTimeout', '600');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'PopTimeoutDiff', '300');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'ServerAddress', '192.168.123.113');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'SMTPServer', ' ');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'SMTPPort', '25');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'SMTPFrom', ' ');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'CheckService', '1');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'CheckServiceTimeout', '10');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'StartService', '1');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'OverwriteSettings', '1');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'OverwriteTimeout', '30');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'EnableResPwd', '1');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'ResPwd', 'admin');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'CheckFloppy', '0');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'CheckCD', '0');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'CheckRemoveables', '0');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'LoggingLevel', 'notice');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'HideSimple', '0');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'HideEnhanced', '1');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'HideResident', '1');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'SMTPAuth', '0');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'SMTPUser', '');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'SMTPPassword', '');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'ProxyType', '1');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'ProxyAddress', '');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'ProxyPort', '0');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'ProxyUser', '');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'ProxyPassword', '');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'RemoteChest', '0');" failed. Error description: "unable to open database file [14]". 
4/2/2007   10:27:29 AM   1175531249   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'VRDB', 'SSaver');" failed. Error description: "unable to open database file [14]". 


Title: Re: Incomplete Avast Server Edition Installation
Post by: gyoung on April 03, 2007, 08:26:14 PM
Quote from: igor on April 03, 2007, 08:22:13 PM
Sorry, I didn't mean the setup log, but rather the "Error" cathegories from avast! Log Viewer (provided the logging sensitivity is high enough).

So, am I right that:
1. You can start aswAvast.exe - and the memory scan performs correctly (I mean, it "looks" OK).
2. You can start aswSimpl / aswEnhcd correctly (and the subsequent scans work OK).
3. aswAvast.exe doesn't start aswSimpl / aswEnhcd when it's done with the memory scan.


You are correct.

Cheers,
George
Title: Re: Incomplete Avast Server Edition Installation
Post by: gyoung on April 03, 2007, 09:45:50 PM
Below are the contents of the Error logs from Log Viewer. I hope this helps:

4/2/2007 10:27:20 AM   SYSTEM   1472   Third server conn attempt (last good: 0.0.0.0:16111) failed. (error 00002741). 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalEvents (Event, ObjectName, ObjectId, Param1, Param2, GenTime) VALUES (1107296346, '', 0, 'Looked up an AMS: 192.168.123.113:16111.', '', 1175531249);" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "DELETE FROM AgentResults WHERE (Id IN (SELECT Id FROM AgentResultsSnapshot263594562));" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "DELETE FROM AgentPathNames WHERE Id IN (SELECT s.Id FROM AgentPathNames s LEFT OUTER JOIN AgentResults r ON s.Id = r.PathNameId WHERE (r.SessionId IS NULL));" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "DELETE FROM AgentTextResult WHERE (Id IN (SELECT Id FROM AgentTextResultSnapshot263594562));" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "DELETE FROM LocalEvents WHERE (Id IN (SELECT Id FROM EventsSnapshot263594578));" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'CommScenario', 'PopOnly');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'PopTimeout', '600');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'PopTimeoutDiff', '300');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'ServerAddress', '192.168.123.113');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'SMTPServer', ' ');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'SMTPPort', '25');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'SMTPFrom', ' ');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'CheckService', '1');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'CheckServiceTimeout', '10');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'StartService', '1');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'OverwriteSettings', '1');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'OverwriteTimeout', '30');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'EnableResPwd', '1');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'ResPwd', 'admin');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'CheckFloppy', '0');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'CheckCD', '0');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'CheckRemoveables', '0');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'LoggingLevel', 'notice');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'HideSimple', '0');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'HideEnhanced', '1');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'HideResident', '1');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'SMTPAuth', '0');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'SMTPUser', '');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'SMTPPassword', '');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'ProxyType', '1');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'ProxyAddress', '');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'ProxyPort', '0');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'ProxyUser', '');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'ProxyPassword', '');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'RemoteChest', '0');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'VRDB', 'SSaver');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'ServerAddressLocked', '0');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:29 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'ScanControl', '1');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:30 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'ScanPostponeSecs', '360');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:27:30 AM   SYSTEM   1472   Storage query "INSERT INTO LocalProperties (Object, Property, Val) VALUES (2, 'IniFile0', '');" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:38:18 AM   SYSTEM   1472   Storage query "DELETE FROM AgentResults WHERE (Id IN (SELECT Id FROM AgentResultsSnapshot264242812));" failed. Error description: "unable to open database file [14]". 
4/2/2007 10:38:18 AM   SYSTEM   1472   Storage query "DELETE FROM AgentPathNames WHERE Id IN (SELECT s.Id FROM AgentPathNames s LEFT OUTER JOIN AgentResults r ON s.Id = r.PathNameId WHERE (r.SessionId IS NULL));" failed. Error description: "unable to open database file [14]". 
Title: Re: Incomplete Avast Server Edition Installation
Post by: gyoung on April 04, 2007, 12:41:47 AM
Quote from: igor on April 03, 2007, 08:22:13 PM
Sorry, I didn't mean the setup log, but rather the "Error" cathegories from avast! Log Viewer (provided the logging sensitivity is high enough).

So, am I right that:
1. You can start aswAvast.exe - and the memory scan performs correctly (I mean, it "looks" OK).
2. You can start aswSimpl / aswEnhcd correctly (and the subsequent scans work OK).
3. aswAvast.exe doesn't start aswSimpl / aswEnhcd when it's done with the memory scan.


There has been a change.

aswAvast.exe now launches aswSimpl.exe and it runs properly, but I cannot launch aswEnhcd.exe from either the simple user interface or by clicking on the executable

Cheers,
George
Title: Re: Incomplete Avast Server Edition Installation
Post by: Vlk on April 10, 2007, 11:36:24 AM
Quote
but I cannot launch aswEnhcd.exe from either the simple user interface or by clicking on the executable
\

What exactly do you mean by "cannot launch"?
Does the process appear in the Task Manager?

Thanks
Vlk
Title: Re: Incomplete Avast Server Edition Installation
Post by: gyoung on April 10, 2007, 09:06:24 PM
Quote from: Vlk on April 10, 2007, 11:36:24 AM
Quote
but I cannot launch aswEnhcd.exe from either the simple user interface or by clicking on the executable
\

What exactly do you mean by "cannot launch"?
Does the process appear in the Task Manager?

Thanks
Vlk

By "cannot launch" I mean that when I have the simple user interface open and I click on the enhanced interface the program GUI disappears. Also when I go to aswEnhcd.exe in Windows Explorer and click on it nothing happens. aswEnhcd.exe does not appear in Task Manager.

Cheers,
George
Title: Re: Incomplete Avast Server Edition Installation
Post by: Vlk on April 11, 2007, 09:24:29 AM
Can you please check the file <avast>\data\avast4.ini for the line

HideEnhancedGUI=<something>

Is it present? What value does it have?
Are you using the managed version of avast?

Thanks
Vlk
Title: Re: Incomplete Avast Server Edition Installation
Post by: Lisandro on April 11, 2007, 07:12:08 PM
Vlk, there are a lot of items in this section of avast4.ini file that I don't know the concept to describe it...
Can you help me to fill these info?

[Common]
ThreadTerminationTimeout30000
LastLogonAccountempty
FilterMgr0 Not supported yet! It does nothing right now. This feature will be used only in Longhorn (or Vista, or whatever the name of new version of Microsoft OS) to set the upper number limit of open connections in avast! providers.
ShowTxLogStuff0
LogEvents1
DefragmentDataFile1
MoveToFolderempty
LogMaxSize4096
NetAlertempty
LastChangeempty
SMTPLogempty
SMTPLogToempty
HideSimpleGui
HideEnhancedGui
HideResidentGui
HideChestGui0 0 is the default for Home version, 2 is the default for both Professional and Trial versions
Title: Re: Incomplete Avast Server Edition Installation
Post by: gyoung on April 11, 2007, 10:29:58 PM
Quote from: Vlk on April 11, 2007, 09:24:29 AM
Can you please check the file <avast>\data\avast4.ini for the line

HideEnhancedGUI=<something>

Is it present? What value does it have?
Are you using the managed version of avast?

Thanks
Vlk
Vlk,

HideSimpleGui=0
HideEnhancedGui=1
HideResidentGui=1

Cheers,
George
Title: Re: Incomplete Avast Server Edition Installation
Post by: Vlk on April 11, 2007, 10:53:21 PM
That explains it. HideEnhancedGui=1 effectively disables the Enhanced user interface.

Again, I have to ask if you're using the managed version of avast. If so, check the policies on the AMS.

Cheers
Vlk
Title: Re: Incomplete Avast Server Edition Installation
Post by: Vlk on April 11, 2007, 10:54:25 PM
Tech, most of the settings are really unofficial/reserved and can change in any build... I don't think there's a need to document them (at least for now).

Thanks
Vlk
Title: Re: Incomplete Avast Server Edition Installation
Post by: Lisandro on April 11, 2007, 11:03:27 PM
Quote from: Vlk on April 11, 2007, 10:54:25 PM
Tech, most of the settings are really unofficial/reserved and can change in any build... I don't think there's a need to document them (at least for now).

Thanks
Vlk
Thanks anyway. I'll let the original avast4.ini file as it is... incomplete.
Title: Re: Incomplete Avast Server Edition Installation
Post by: gyoung on April 12, 2007, 12:07:24 AM
Quote from: Vlk on April 11, 2007, 10:53:21 PM
That explains it. HideEnhancedGui=1 effectively disables the Enhanced user interface.

Again, I have to ask if you're using the managed version of avast. If so, check the policies on the AMS.

Cheers
Vlk

No I am no longer using the managed version, I am having runtime errors with it so I switched. The server does have the AMS installed on it but I am no longer using it. What do you mean by check the policies?

Cheers,
George