Avast WEBforum

Consumer Products => Avast Secure Browser => Topic started by: Ilia6 on May 31, 2021, 02:32:04 PM

Title: How can I disable parental controls in the Avast Secure Browsers Settings
Post by: Ilia6 on May 31, 2021, 02:32:04 PM

So I was trying to enable "use secure DNS" option in settings and this happened (view image below) does anyone know how can I disable the parental controls so I can turn the "use secure DNS" option on?


(https://media.discordapp.net/attachments/496673265805426690/848893560190271508/unknown.png)

Title: Re: How can I disable parental controls in the Avast Secure Browsers Settings
Post by: DavidR on May 31, 2021, 09:07:37 PM

I'm not sure if this is completely an Avast Secure Browser issue.
Are you also using avast Antivirus, if so what Avast Program are you using ?

Are you the parent wishing to do this ;)  ?

Title: Re: How can I disable parental controls in the Avast Secure Browsers Settings
Post by: Ilia6 on June 01, 2021, 12:43:05 AM

1.  I switched the antivirus program 2 months ago but before I was using the avast antivirus and I also have the Avast Secureline VPN and the Cleanup app.

2. they dont know anything about computers except facebook so they dont even know how to set it up neither they want to so yes.

Title: Re: How can I disable parental controls in the Avast Secure Browsers Settings
Post by: DavidR on June 01, 2021, 03:43:45 AM

I don't know if this is some kind of linkage between the old avast antivirus, as if you had both Avast Secureline VPN and Avast antivirus if there is/was any interaction.

Where did you do the screen capture in your first post, can you not change the slider to enabled ?

However I suspect this could possibly be related to windows10 Parental Control settings. 

Have you set any parental controls in Windows ?
Use the Windows key, type Family options > parental controls and see if there is anything there. 

I'm afraid I can't be much practical help as I haven't had to use the parental controls.
See if you can find anything in this search string on the problem - https://www.google.co.uk/search?q=How+to+resolve+the+this+setting+is+disabled+because+parental+controls+are+on+error

Title: Re: How can I disable parental controls in the Avast Secure Browsers Settings
Post by: Ilia6 on June 01, 2021, 11:29:52 AM

It worked thanks!

Title: Re: How can I disable parental controls in the Avast Secure Browsers Settings
Post by: DavidR on June 01, 2021, 02:15:20 PM

Quote from: Ilia6 on June 01, 2021, 11:29:52 AM

It worked thanks!

You're welcome.

Can you be a little more specific, what worked ?