Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ThorAsguard on April 14, 2007, 07:49:58 PM
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I use Incredimail and have looked at previous posts but they are full of arguments and no help to the problem as far as I can see. Please can anyone help in getting Avast Pro to allow receive and send of email. If I turn off the Internet mail provider it will then come in and I can then send. I have tried different levels of the security on the email provider and still no help to this problem. I have turned of the add message to the emails and it still makes no difference. I have the latest version of Avast I believe and this is 4.7.942. I also had the same problem with Avast free home. ???
Your help will be much appreciated thank you
ThorAsguard
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Do you use a firewall?
Which is your Windows?
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I use windows xp home and the firewall with it. I have checked windows firewall and it has Incredimail in there allowing it to work.
THANKS
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I use Incredimail and have looked at previous posts but they are full of arguments and no help to the problem as far as I can see. Please can anyone help in getting Avast Pro to allow receive and send of email.
<snip>
What error messages are you getting ?
If any please post the complete error text or post a screenshot of the error.
What is your ISP ?
Do you have to use SSL/TLS secure encrypted email ?
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I have a similar problem. I just installed avast! 4.7 and have no problem with accessing the internet (using IE 6 and Firefox running under Windows XP Home Edition). However, I can't send or receive email under Outlook Express unless I turn avast! off.
If I can't overcome this problem I'll have to go back to my previous anti-virus program which i don't particularly care for.
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If you have a firewall, does it allow ashmaisv.exe to connect to the internet?
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For the same problem can you answer the same questions asked by Tech and I.
What was your previous AV and how did you get rid of it ?
You don't have to turn off avast, just the Internet Mail provider, leaving the remainder of the avast protection intact. If terminating the Internet Mail provider allows you to send and receive email the likelihood is it is being blocked by your firewall. However, we need your answers to make any determination as to the true cause.
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I have in the internet options ssl2 ssl 3 and tls1 all ticked it is not necessary as far as I know to have them all ticked so please advice. I get no error message when I try to recieve or send when I swith off the internet mail section but I do get one when ever I switch the pc on if the internet mail provider is on if it is off I do not get it so I am waiting to post the screen shot for you when it happens.
Thanks
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I have in the internet options ssl2 ssl 3 and tls1 all ticked it is not necessary as far as I know to have them all ticked so please advice.
These are internet explorer options and unrelated to the email SSL/TLS options, check your email account settings. In my IE6 settings only the use ssl2 and ssl3 options are ticked and not use tls1, I don't know if this is different if you are using IE7.
Please, please post the full text or the error message you are receiving when the internet mail provider is enabled, this will hopefully help us to help you. Enable the Internet Mail provider and check for email, that should generate the error rather than wait.
Your firewall should also allow ashMaiSv.exe the avast email scanner.
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I use Windows ME and have Outlook 2000 and Avast Home Edition. As of what i assume was the last update, I am now getting the following when trying to open new mail messages of send messages:
"Avast cannot scan the message body.
Error code is 80004005.
Unspecified error
OpenStreamOnFile failed"
also, icon "avast! MS Outlook / Exchange provider" is working is constantly on now, which i don't remember in the past.
If i turn Avast email scanner off, these problems go away
what happened?
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If you can post this in a topic of its own (if my suggestion below doesn't help) as it would appear to be unrelated to the original topic (other that the title).
You don't say what the avast version is, there has been another update, 4.7.986, first do a manual update to that version (right click the avast icon, Updating, Program Update), reboot and test again. There has been one other "Avast cannot scan the message body" topic that I recall, which was resolved by an update to 4.7.986.
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This indeed corrected the problem.. thanks much David.
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No problem, welcome to the forums.
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Hi I have this log only from 12-13/4
12/04/2007 14:15:51 È‘|xn”`éT 1824 AAVM - initialization error: Unhandled exception in AavmProviderStop [Inner], MAIL.
13/04/2007 18:33:00 È‘|ph„`é„ 1832 AAVM - initialization error: Unhandled exception in AavmProviderStop [Inner], MAIL.
I cannot remember what I was doing at the time
I am having no errors at the moment and have not had any for over a week now. My ssl settings are not ticked in the email settings I have put in the advanced tab on windows firewall ashMaiSv.exe and avast!antivirus programme. That is all windows firewall has I can add more but not sure if this is what I should be doing.
Quite simply this is obviously an on going problem from many months ago and no-one seems to know anything about it. I do find this quite extraordinary as this problem comes up time and again on here with Incredimail. I am trying my best to help you guy's.
As at the moment i have had the mail provider on for 3 days now not showing errors all it does is carry on scanning and not letting mail in or out. it does not stop it just carries on and on trying to scan in receive. If i pause it it will still not let the mail in or out but if i stop the mail provider I can receive and send. I really do not know what else I can tell you other than try the Incredimail programme yourselves and see if you get the same problem.
What other settings should I be checking in avast if any? Sorry guy's i am trying to help.
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I think we are as baffled as you since the windows firewall effectively doesn't block outbound connections, that may rule out the usual suspect that ashMaiSv.exe is being blocked by your firewall.
What kind of surprises me is you aren't getting any timeout issues as there will be no reply from your ISP email server. Is there any means in Incredimail to set a timeout delay as there is in OE, sorry I can be of no practical help as I have never used Incredimail. You could also enable the timeout in avast, Internet Mail, Customize, Advanced and set as the arrowed options in the image below.
Hopefully this should produce an error/notification pop-up with some information that may be useful.
Is there anything in common about the emails, attachments, large size, etc. that might cause the scanning to take a long time or does this hang occur for all emails, small size, no attachments, etc. ?
Can Incredimail turn off its bells an whistles and just send in text mode, if so try sending in text mode to see if that works. I know that kind of defeats the purpose of having Incredimail, but it will eliminate one possible interaction.
Do you still have another email program, if so testing that to see if it works.
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I have just updated to the latest version of Avast and I sent and received once and then it is now back to normal. I cannot send or receive with outlook express or incredimail I have tried to send a screen shot but it is impossible on this site it is always too large but it just states time out as Avast takes too long to allow it to send I guess. I have altered the timeout to various times and still get the problem. So I feel Avast is just not good enough if it cannot allow mail in or out even with outlook express. There are no errors other than time out now. So this is just a mystery. Back to boring AVG antivirus then.
I have tried everything but no answer to this problem which leads me to believe Avast is at fault but why is it only a few people seem to get this problem, so must be more than just Avast.
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Crop the image to only that necessary to show the error message or save it as a gif image which is likely to be smaller or just copy and paste the error text.
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I get no response from avast it does not timeout Incredimail does not timeout as it has no timeout in the programme as far as I can see but outlook will after 60 seconds. The error message is as follows
A time-out occurred while communicating with the server. Account: 'Boris3Tara4', Server: 'pop.ntlworld.com', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19
This is all I get on outlook and it is only when the avast mail scanner is on. Somehow Avast does not work with ntlworld or virginmedia as it is now called. There is no error with the email so therefore I assume it is avast. I have never known another anti virus programme to do this. There is obviously something as this has come up time and again on your message boards, I do not know what else to show you. This is avast professional which is not very good if cannot perform on both e-mail programmes. Can you suggest anything else.
Thank you.
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That error message allied to the fact you only get it when the Internet Mail enabled is a classic and generally points to a firewall blocking the ashMaiSv.exe.
Since you say the you are 'only' using the windows xp firewall, check that and see if there is an entry for ashMaiSv.exe in the exceptions list, if not add it.
It comes up again and again in the forums mainly because a firewall is blocking the avast process that intercepts the email.
avast also works differently to many email scanners in that it scans the email in a local proxy 'before' it gets in your inbox. It is easier to deal with an infected email before it gets into your system, once in there it could execute any payload. Worse extracting an infected email from its database file could corrupt the email folder (which is just a database file not a true folder), resulting in the loss of all emails in that folder, not something you want.
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To all
I had this problem with my Webmail account I kept getting a time out as soon as I try to connect to my server.
I found out that it was Web Shield that stopped me from connecting.
I fixed this by clicking customize in Web Shield and inserting my Webmail address into the ignored address field. It worked for me.
Just to mention that I use FireFox as my Internet browser and Thunderbird as my email client.
Hope that this helps.
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ThorAsguard's problem is with POP3 (port 110) email not webmail as the error text clearly shows so the web shield has no interaction with non-http protocol/port 80 traffic.
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ThorAsguard
It would help us to better understand what is happening to create (for a while) a more detailed avast! log of your mail connections.
You can get the mailscanner to log your connections by editing the avast4.ini file (in Program Files\Alwil Software\Avast4\DATA folder).
In the section headed:
[MailScanner]
add the line:
Log=20
and save the updated file.
Then please try to read in some mail to generate the logging information.
The log will be in Program Files\Alwil Software\Avast4\DATA\log\ashmaisv.log
Before posting the log you should mask any personally identifiable information.
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ashMaiSv.exe has already been added as I done this a while ago. Thanks.
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I have added the line and I have tried to receive the e-mail. I do not know why but it has this time brought in the mail. I first tried Incredimail then Outlook. Incredimail brought it in but outlook timed out. I then tried ootlook again and it then brought in the address account I asked it to. I will try again tomorrow and see if it is still ok but why the change I just do not know.I am trying to think of what I have done differently but I cannot see that I have it just worked this time. I am going to try to post the log so hope this works.
Thanks
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??? I have now tried bringing in e-mail again today and as before Avast will not let it through. I have set Avast to 40 seconds but Avast does not let me know that it is timing out. It just carries on forever trying to bring the mail in. If I use outlook instead of incredimail it will timout as set at 60 secs but Incredimail does not have this in it's programme for some reason.
Looks like back to square one. The log I posted was when it actually worked but why I do not know as it has stopped again now.
Thank you
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The avast log for the failed attempt will be a lot more valuable than the avast log for the successful effort.
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i had this problem too for some time and solution was strange...
i use Ashampoo firewall (great tiny app if main use for firewall is to block only on application level)
and there was a rule to allow all ashMsaiv.exe communication, but after main Avast app was updated
it seems it started blocking it... removing and adding same rule helped so now thunderbird worx via
email provider again here...
about email provider... i suggest you turn off nntp checking by default, because it seriously degrades
nntp download speed (couple of my friends had this prob and didnt know that avast was degrading their
nntp download speed)
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While the friendliness of this forum is legendary I think that sometimes we fail to point out that some of the posts tend to hijack threads and bear little relevance to the problem reported by the original poster.
Sorry to say that I think this is the case here. A valid post about the need to ensure firewalls have recognized changes to the antivirus product and also a fairly common complaint about the overhead of avast scanning nntp sessions ... but does it help the original poster ... I think not.
Please consider a new thread of your own.
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The avast log for the failed attempt will be a lot more valuable than the avast log for the successful effort.
Hi Sorry will post one. But today for some reason again it has worked all day so far. I have done nothing different but it scanned the mail and brought it in. So today is goo I will wait to see if it goes wrong again and post another log.
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Today it is back to normal it seems and will not send or receive. i tried individual accounts then all of them together in Incredimail and nothing. The last one I tried was with Outlook Express and the same thing happened and it timed out saying no error so I am not sure if something on my pc is interfering with Avast or not but it is very strange I think.
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It would be helpful if you could create a memory dump of the ashMaiSv.exe process when you encounter this problem.
To create the dump, please follow these steps:
- download the program http://public.avast.com/~vlk/userdump.exe (http://public.avast.com/~vlk/userdump.exe)
- run the downloaded program with the following parameters
userdump.exe ashMaiSv.exe c:\ashMaiSv.dmp
- the previous step creates file c:\ashMaiSv.dmp. ZIP this file (name it e.g. ashMaiSv-dump.zip) and upload it to ftp://ftp.avast.com/incoming (ftp://ftp.avast.com/incoming) .
Please note that you don't have READ access to the ftp server (only WRITE) - meaning that you won't be able to verify the upload (you won't even see the file listed).
Thanks.
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;) Thanks. Your not going to believe it but for the last two days it has been working fine. I do not know why as again I have done nothing differen it is so strange. But when it does it again I will do as you ask. Thanks
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Hi vojtech,
I have downloaded the program but your instructions are vague. I do not understand what you mean by running it in parameters. I have opened the programme but cannot find it I have done a search for the file as well. Please where does it go and what am I meant to do. ???
I have looked in the log file and have found extra 35 files with unp9463473.tmp.mdmp various named files. I think they are new but could br wrong
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running it in parameters
I think you could Start button > Run command button > Search for the file userdump.exe (where you have saved it) and click Open. You`ll have the full path of the userdump.exe file. After it, write down (starting with a space):
ashMaiSv.exe c:\ashMaiSv.dmp
Hope this helps.
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Nothing happens i try running the programme it flashes up a black screen a split second and nothing. So have deleted exe as I dop not htink it is any good. Downloaded a nother and the same thing happens cannot get dump.exe to work.
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Open the command prompt window (Start->Programs->Accessories->Command Prompt) and type
C:\userdump.exe ashMaiSv.exe C:\ashMaiSv.dmp
(provided that you saved the userdump.exe to C:\). This way you would see a potential error message.
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This does not work it comes up is not recognised as an internal or external command, operable program or batch file.
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This does not work it comes up is not recognised as an internal or external command, operable program or batch file.
Where did you save the file userdump.exe? I mean, in which path?
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This does not work it comes up is not recognised as an internal or external command, operable program or batch file.
Where did you save the file userdump.exe? I mean, in which path?
I saved the file to C: drive desktop and then I tried to the downloads file C: drive after deleting the first one as it did not work and the same thing happens.
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In which path?
Are you sure, really sure, it's not a path problem, I mean.
Are you using the correct command line, something like:
"C:\Documents and Settings\<your name>\Desktop\userdump.exe" "C:\Program files\Alwil Software\avast4\ashMaiSv.exe" C:\ashMaiSv.dmp
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ok will try again maybe somethin I am doing more than likely lol
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It may be better that you have it in the C:\ root folder.
So first save it to C:\ if nothing else it makes it a much simpler command line ?
It may help if you post exactly what you are doing, the exact command your are typing ?
Open the command prompt window (Start->Programs->Accessories->Command Prompt) and type
C:\userdump.exe ashMaiSv.exe C:\ashMaiSv.dmp
(provided that you saved the userdump.exe to C:\). This way you would see a potential error message.
I have just downloaded the userdump.exe, tested that using Windows start run, type the command (as below) and using the suggested cmd window (see image) and both worked.
1. saved it in the c:\ folder.
2. Windows, Start, Run, this opens a small window copy and paste the "C:\userdump.exe ashMaiSv.exe C:\ashMaiSv.dmp" (without the quotes) into the window and clicked OK.
3. A cmd window popped up and executed the command and closed.
4. I checked and there was the ashMaiSv.dmp file in the c:\ folder.
If you are using the intermediate step of Run cmd as suggested by vojtech, this is done solely to keep the cmd window present to see any error as you reported (This does not work it comes up is not recognised as an internal or external command, operable program or batch file).
If you used the cmd window try changing directory/folder to C:. CD C:\ before typing the command C:\userdump.exe ashMaiSv.exe C:\ashMaiSv.dmp.
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Here I am with the same problem. I just did a virus scan this AM with Avast Home Edition and now can't get send email or once I receive, can't open it and then it's "gone". Not in the delete box, but gone just the same.
Any suggestions?
What's the phone number for Avast Tech Support?
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Here I am with the same problem. I just did a virus scan this AM with Avast Home Edition and now can't get send email or once I receive, can't open it and then it's "gone". Not in the delete box, but gone just the same.
Did you run avast and this scanning, on-demand, mess your computer?
Or just that Internet Mail provider, while scanning emails, delete one of your emails?
What's the phone number for Avast Tech Support?
Help files...
Phone
(+420) 274 005 666
in working days: 9:00 - 17:00
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It may be better that you have it in the C:\ root folder.
So first save it to C:\ if nothing else it makes it a much simpler command line ?
It may help if you post exactly what you are doing, the exact command your are typing ?
Open the command prompt window (Start->Programs->Accessories->Command Prompt) and type
C:\userdump.exe ashMaiSv.exe C:\ashMaiSv.dmp
(provided that you saved the userdump.exe to C:\). This way you would see a potential error message.
I have just downloaded the userdump.exe, tested that using Windows start run, type the command (as below) and using the suggested cmd window (see image) and both worked.
1. saved it in the c:\ folder.
2. Windows, Start, Run, this opens a small window copy and paste the "C:\userdump.exe ashMaiSv.exe C:\ashMaiSv.dmp" (without the quotes) into the window and clicked OK.
3. A cmd window popped up and executed the command and closed.
4. I checked and there was the ashMaiSv.dmp file in the c:\ folder.
If you are using the intermediate step of Run cmd as suggested by vojtech, this is done solely to keep the cmd window present to see any error as you reported (This does not work it comes up is not recognised as an internal or external command, operable program or batch file).
If you used the cmd window try changing directory/folder to C:. CD C:\ before typing the command C:\userdump.exe ashMaiSv.exe C:\ashMaiSv.dmp.
I have tried this i just do not understand you people are doing. I do exactly what you say it does not work. I downloaded another to the desktop I assume i have to then click it and it runs in a flash so what happens I do not know it does something but what. I then paste this into the run command as you say C:\userdump.exe ashMaiSv.exe C:\ashMaiSv.dmp and this comes up windows cannot find C:userdump.exe so what else am I meant to do it is on the desktop so why can it not find it.
I give up this is just rediculous i will have to go back to AVG as I am not anle to do anything. What am i meant to sdo other than what i have just typed here is it right.
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Did you run avast and this scanning, on-demand, mess your computer?
Or just that Internet Mail provider, while scanning emails, delete one of your emails?
Can you answer my prior questions?
Are you using AVG at the same time as avast?
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Hi I am having the same problem since upgrade yesterday.
Outlook express doesn't receive mail. I turned it off, clicked send and recieve and it the emails came through fine.
Just to let you know that it now receives ok so maybe switching off then back on sorts it.
Message I did get at the beginning was something like "to many connections"
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I have tried this i just do not understand you people are doing. I do exactly what you say it does not work.
I downloaded another to the desktop I assume i have to then click it and it runs in a flash so what happens I do not know it does something but what. I then paste this into the run command as you say C:\userdump.exe ashMaiSv.exe C:\ashMaiSv.dmp and this comes up windows cannot find C:userdump.exe so what else am I meant to do it is on the desktop so why can it not find it.
I give up this is just rediculous i will have to go back to AVG as I am not anle to do anything. What am i meant to sdo other than what i have just typed here is it right.
Can you confirm that you can see the userdump.exe file in the windows explorer C:\ folder ?
That should be the only reason it can't find it.
so what else am I meant to do it is on the desktop so why can it not find it.
Because the desktop isn't C:\ it is something like C:\Documents and Settings\UserName\Desktop and and your path doesn't point to the file, that is why it isn't working, I said to copy it to C:\ and the Run command should work.
It may be better that you have it in the C:\ root folder.
So first save it to C:\ if nothing else it makes it a much simpler command line ?
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Receive error in incredimail when trying to send mail ... being Des not support a SSL Connection, Yup, I'm a Newbie ...Lol
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avast ignores SSL (encrypted) connections, that is the whole purpose of SSL to keep prying eyes out.
The problem occurs when the standard port 25 (smtp) is used for secure communication, avast monitors that port and is expecting standard smtp non-encrypted traffic.
So does your email server use port 25 for SSL secure email ?
What is the full text of the message or post a screenshot of the error message ?
The standard port for SMTP secure sending of email is 465, for POP3 it is 995, you shouldn't add these ports to the avast Internet Mail's redirected ports.
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avast ignores SSL (encrypted) connections, that is the whole purpose of SSL to keep prying eyes out.
Thanks for responding so quickly! ...Please Bear with me ... as I'm also new to forums. Actually, this is my first post and reply.
I have read other's this a.m., but to advanced for me. such a blonde I am! and will respectfully remain...Lol
The problem occurs when the standard port 25 (smtp) is used for secure communication, avast monitors that port and is expecting standard smtp non-encrypted traffic.
So does your email server use port 25 for SSL secure email ? Yes, outgoing is 25 and incoming is 995.
Any suggestions? Also, Sympatico changed it's acct. settings to smtphm. as well pophm, if this means anything at all???
What is the full text of the message or post a screenshot of the error message ? Error simply reads: Incredimail Xe does not support SSL Connections
BTW: I am disabled, <No sympathy here> but my Para-med is at the door, so I will be quick to return to check on any help you can give me.
Many Thanks in advance.
coyo-tee:)
The standard port for SMTP secure sending of email is 465, for POP3 it is 995, you shouldn't add these ports to the avast Internet Mail's redirected ports.
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Also, Sympatico changed it's acct. settings to smtphm. as well pophm, if this means anything at all???
Sympatico means it may be using SSL over standard SMTP ports. In the same location where you found the smtphm and pop3hm there should be the port numbers that they will use.
Error simply reads: Incredimail Xe does not support SSL Connections
It may mean exactly what it says here that this is an Incredimal problem and it doesn't support SSL (this surprises me if it can't. unfortunately I have never used Incredimail so I can't be much practical help), so you may have to consider a swap of email program.
Is there an Incredimail help file with the program, if so what it say about SSL or if there is an Incredimail support forum. Perhaps if your program isn't up to date the newer version might support SSL.