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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: mutant_x81 on April 16, 2007, 04:56:40 AM

Title: Cannot receive mail in Outlook 2007
Post by: mutant_x81 on April 16, 2007, 04:56:40 AM

Hi,
I am using Avast! version 4.7 Home Edition build Jan2007 (4.7.942). Sometimes I cannot receive email using Microsoft Office Outlook 2007. I need to wait a few minutes or sometimes more than minutes or it just timeout like that without any incoming mail. After stopped the Avast Mail Scanner in windows services automatically I can see incoming mail into my Inbox. I am using Windows Vista Business edition. Please help me. :-[

Title: Re: Cannot receive mail in Outlook 2007
Post by: Vlk on April 16, 2007, 08:24:51 AM

Is the avast Outlook provider active?
Check if it's not listed as a disabled item.

Outlook -> Help menu -> Disabled Items....

The thing is, the Internet Mail provider should basically IGNORE all Outlook traffic if the Outlook plugin is enabled.

BTW there's a new version of avast (4.7.981) available and it has some fixes regarding compatibility with Outlook 2K7. I'd recommend upgrading to this version.

Thanks
Vlk