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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Reuven Kleinman on June 06, 2021, 09:46:20 AM

Title: Whatsapp Windows application freezing computer during image display: Avast?
Post by: Reuven Kleinman on June 06, 2021, 09:46:20 AM

I have Avast Premium Security installed.
I also have Whatsapp Windows 10 app installed.

Every time I try to view an image in a whatsapp message / enlarge it by pressing the + icon, the whole computer freezes for several seconds.

I tried asking in many places, and everyone points me to the antivirus program that may be causing it.

How can I diagnose and solve it? I did not find any place in Avast to turn off a specific app or action.

Title: Re: Whatsapp Windows application freezing computer during image display: Avast?
Post by: Asyn on June 06, 2021, 10:20:24 AM

Quote from: Reuven Kleinman on June 06, 2021, 09:46:20 AM

I did not find any place in Avast to turn off a specific app or action.

-> https://support.avast.com/en-ww/article/298/ (Blocked & Allowed apps)

Title: Re: Whatsapp Windows application freezing computer during image display: Avast?
Post by: Reuven Kleinman on June 06, 2021, 07:51:40 PM

Thanks. But this does not help. There is a specific problem with displaying images from whatsapp. Tried what you suggested, did not change anything.

Title: Re: Whatsapp Windows application freezing computer during image display: Avast?
Post by: Asyn on June 07, 2021, 08:24:03 AM

- Which version/build of Avast Premium..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?