Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: tezuke on April 30, 2007, 09:20:07 PM
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When I automatism updata to 4.7.997,it's error.So,I download the setupchspro.exe to update,but it's error too.
So,I have to uninstall avast!4.7.986,then install avast!4.7.997.But,it's error too!
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Oops, this doesn't look nice.
The worst thing is, due to IDIOTIC feature of Windows, the text in the window cannot be copied to the clipboard.
Any idea how to copy out the contents of the window?
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Is it very important?
How about I intercept all the picture with the text?
It's looks so huge :-\
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It is important...
But it's not easy to make a screenshot of the whole contents - as it is very long. >:(
Try at least capturing the part with the "Stack Trace"
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BTW I don't seem able to simulate the problem. :-\
I tried Chinese avast on Japanese Window...
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I have just had the manual update fail as well, avast.setup had to be shut down, faulting application, avast.setup, faulting module ntdll.dll.
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Oh,Chinese avast on Japanese Window…… :o
The part with "stack"? All right,let me try. :'(
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David you're trying this with Chinese avast?
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I have an error too : :'(
Edit: I use the Eng. version of avast.
<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="avast.setup" FILTER="GRABMI_FILTER_PRIVACY">
</EXE>
<EXE NAME="ntdll.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="ntdll.dll" SIZE="708096" CHECKSUM="0x9D20568" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="NT Layer DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="ntdll.dll" INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="983552" CHECKSUM="0x4CE79457" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>
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Last time i checked, i was able to copy those crash logs. But you have to select the text and use Ctrl+C command, won't work by right clicking it and trying to use Copy command.
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Huh, I NEED to know what the box says.
I've just tried updating on 4 different machines, no problem at all... :-\
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vlk,can you tell me your E-mail?
So,I can send these pictures to you.
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One more thing to try:
* run regedit (start -> run -> regedit)
o navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PCHealth\ErrorReporting\DW\Installed
o make a note of the previous value if you'd like
o set to C:\WINDOWS\SYSTEM32\DRWTSN32.EXE
[the default is C:\PROGRA~1\COMMON~1\MICROS~1\DW\DW20.EXE]
* run drwtsn32 -i (start -> run -> drwtsn32 -i)
o [it should say that Dr Watson has been set as the default application debugger]
* run drwtsn32 (start -> run -> drwtsn32)
o set the desired path in Log File Path [you don't need to change it]
o set the desired filename in Crash Dump [you don't need to change it]
o make sure Crash Dump Type is Mini unless we need to generate a Full crash dump
After enabling crash dumps, restart the update process and when it crashes click the Send Error Report button and hopefully, some files will be generated on the machine in the Log File Path specified above.
I'd need those files (especially the "crash dump")
Thanks
Vlk
PS. my email address is in my profile.
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what I posted. does it help? ???
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Mina, unfortunately not, the appcompat file is pretty much useless. I need the dump, or (at least) the entire contents of the Details window.
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Application exception occurred:
App: <unknown> (pid=496)
When: 4/30/2007 @ 23:31:01.312
Exception number: c0000005 (access violation)
*----> System Information <----*
Computer Name: MINACROSS
User Name: Mina Guindy
Terminal Session Id: 0
Number of Processors: 1
Processor Type: x86 Family 15 Model 44 Stepping 2
Windows Version: 5.1
Current Build: 2600
Service Pack: 2
Current Type: Uniprocessor Free
Registered Organization: Home user
Registered Owner: Mina Guindy
*----> Task List <----*
0 System Process
4 System
612 smss.exe
688 csrss.exe
724 winlogon.exe
768 services.exe
780 lsass.exe
928 svchost.exe
988 svchost.exe
1080 svchost.exe
1172 svchost.exe
1288 svchost.exe
1388 aswUpdSv.exe
1476 ashServ.exe
1588 Explorer.EXE
1704 jusched.exe
1756 xfilter.exe
1804 SOUNDMAN.EXE
1812 RUNDLL32.EXE
1824 ashDisp.exe
1844 ctfmon.exe
1908 FilMsg.exe
196 spoolsv.exe
472 BOCORE.exe
520 nvsvc32.exe
1552 ashMaiSv.exe
1304 ashWebSv.exe
2120 alg.exe
2792 svchost.exe
2536 wweb32.exe
2176 fdm.exe
4020 sbrowser.exe
4048 drwtsn32.exe
3788 setupeng.exe
496 avast.setup
2912 drwtsn32.exe
*----> Module List <----*
(0000000000400000 - 000000000064d000: C:\DOCUME~1\MINAGU~1\LOCALS~1\Temp\_av_sfx.tm~a03800\avast.setup
(000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\uxtheme.dll
(00000000629c0000 - 00000000629c9000: C:\WINDOWS\system32\LPK.DLL
(0000000071aa0000 - 0000000071aa8000: C:\WINDOWS\system32\WS2HELP.dll
(0000000071ab0000 - 0000000071ac7000: C:\WINDOWS\system32\WS2_32.dll
(0000000071ad0000 - 0000000071ad9000: C:\WINDOWS\system32\WSOCK32.dll
(0000000071bf0000 - 0000000071c03000: C:\WINDOWS\system32\SAMLIB.dll
(00000000732e0000 - 00000000732e5000: C:\WINDOWS\system32\RICHED32.DLL
(0000000074720000 - 000000007476b000: C:\WINDOWS\system32\MSCTF.dll
(0000000074d90000 - 0000000074dfb000: C:\WINDOWS\system32\USP10.dll
(0000000074e30000 - 0000000074e9c000: C:\WINDOWS\system32\RICHED20.dll
(0000000076f60000 - 0000000076f8c000: C:\WINDOWS\system32\WLDAP32.dll
(0000000077120000 - 00000000771ac000: C:\WINDOWS\system32\OLEAUT32.dll
(00000000771b0000 - 0000000077256000: C:\WINDOWS\system32\wininet.dll
(0000000077260000 - 00000000772fc000: C:\WINDOWS\system32\urlmon.dll
(00000000773d0000 - 00000000774d3000: C:\WINDOWS\WinSxS\X86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\COMCTL32.dll
(00000000774e0000 - 000000007761c000: C:\WINDOWS\system32\ole32.dll
(0000000077690000 - 00000000776b1000: C:\WINDOWS\system32\NTMARTA.DLL
(0000000077a80000 - 0000000077b14000: C:\WINDOWS\system32\CRYPT32.dll
(0000000077b20000 - 0000000077b32000: C:\WINDOWS\system32\MSASN1.dll
(0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\Apphelp.dll
(0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
(0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
(0000000077d40000 - 0000000077dd0000: C:\WINDOWS\system32\USER32.dll
(0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e70000 - 0000000077f01000: C:\WINDOWS\system32\RPCRT4.dll
(0000000077f10000 - 0000000077f56000: C:\WINDOWS\system32\GDI32.dll
(0000000077f60000 - 0000000077fd6000: C:\WINDOWS\system32\SHLWAPI.dll
(0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\Secur32.dll
(000000007c800000 - 000000007c8f4000: C:\WINDOWS\system32\kernel32.dll
(000000007c900000 - 000000007c9b0000: C:\WINDOWS\system32\ntdll.dll
(000000007c9c0000 - 000000007d1d4000: C:\WINDOWS\system32\SHELL32.dll
*----> State Dump for Thread Id 0xfa4 <----*
eax=001178f8 ebx=77dd0000 ecx=7c919aeb edx=7c97c0d8 esi=00000000 edi=77de6fec
eip=7c92e12a esp=001178b8 ebp=001178bc iopl=0 nv up ei pl nz na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000206
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\ntdll.dll -
function: ntdll!RtlQueryInformationAcl
7c92e11d 90 nop
7c92e11e 90 nop
7c92e11f 90 nop
7c92e120 90 nop
ntdll!RtlQueryInformationAcl:
7c92e121 8bff mov edi,edi
7c92e123 55 push ebp
7c92e124 8bec mov ebp,esp
7c92e126 56 push esi
7c92e127 8b7508 mov esi,[ebp+0x8]
FAULT ->7c92e12a 8a06 mov al,[esi] ds:0023:00000000=??
7c92e12c 3c02 cmp al,0x2
7c92e12e 7256 jb ntdll!RtlQueryInformationAcl+0x65 (7c92e186)
7c92e130 3c04 cmp al,0x4
7c92e132 7752 ja ntdll!RtlQueryInformationAcl+0x65 (7c92e186)
7c92e134 8b4d14 mov ecx,[ebp+0x14]
7c92e137 49 dec ecx
7c92e138 0f84a9a00100 je ntdll!RtlInitializeSListHead+0xf1d7 (7c9481e7)
7c92e13e 49 dec ecx
7c92e13f 0f857ea00100 jne ntdll!RtlInitializeSListHead+0xf1b3 (7c9481c3)
7c92e145 837d100c cmp dword ptr [ebp+0x10],0xc
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*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\ADVAPI32.dll -
WARNING: Stack unwind information not available. Following frames may be wrong.
*** WARNING: Unable to verify checksum for C:\DOCUME~1\MINAGU~1\LOCALS~1\Temp\_av_sfx.tm~a03800\avast.setup
*** ERROR: Module load completed but symbols could not be loaded for C:\DOCUME~1\MINAGU~1\LOCALS~1\Temp\_av_sfx.tm~a03800\avast.setup
ChildEBP RetAddr Args to Child
001178bc 77de7003 00000000 001178f8 0000000c ntdll!RtlQueryInformationAcl+0x9
001178d4 00413e9d 00000000 001178f8 0000000c ADVAPI32!GetAclInformation+0x17
00117918 00414680 00000000 001733c0 00000000 avast+0x13e9d
001179c4 00000000 00000000 003a0000 01460000 avast+0x14680
*----> Raw Stack Dump <----*
00000000001178b8 00 00 00 00 d4 78 11 00 - 03 70 de 77 00 00 00 00 .....x...p.w....
00000000001178c8 f8 78 11 00 0c 00 00 00 - 02 00 00 00 18 79 11 00 .x...........y..
00000000001178d8 9d 3e 41 00 00 00 00 00 - f8 78 11 00 0c 00 00 00 .>A......x......
00000000001178e8 02 00 00 00 00 e2 3a 00 - 0c e2 3a 00 00 00 00 00 ......:...:.....
00000000001178f8 ff ff ff ff 00 00 00 00 - 00 05 e2 77 00 00 dd 77 ...........w...w
0000000000117908 7e d2 df 77 e4 7e dd 77 - 44 7b 11 00 54 cf df 77 ~..w.~.wD{..T..w
0000000000117918 c4 79 11 00 80 46 41 00 - 00 00 00 00 c0 33 17 00 .y...FA......3..
0000000000117928 00 00 00 00 3c be 45 00 - 0c e2 3a 00 78 ad 45 00 ....<.E...:.x.E.
0000000000117938 58 0a 48 00 00 00 00 00 - d4 79 11 00 ec 79 11 00 X.H......y...y..
0000000000117948 6d 05 91 7c 58 0a 48 00 - 20 00 46 01 00 00 00 00 m..|X.H. .F.....
0000000000117958 00 00 00 00 00 00 00 00 - 8e 77 dd 77 54 cf df 77 .........w.wT..w
0000000000117968 b3 77 dd 77 17 70 de 77 - ec 6f de 77 fd d2 e0 77 .w.w.p.w.o.w...w
0000000000117978 58 7c dd 77 d1 7a dd 77 - 90 15 e2 77 00 00 00 00 X|.w.z.w...w....
0000000000117988 44 15 e2 77 d9 15 e2 77 - 00 00 00 00 00 00 00 00 D..w...w........
0000000000117998 94 00 00 00 05 00 00 00 - 01 00 00 00 28 0a 00 00 ............(...
00000000001179a8 02 00 00 00 53 65 72 76 - 69 63 65 20 50 61 63 6b ....Service Pack
00000000001179b8 20 32 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 2..............
00000000001179c8 00 00 00 00 00 00 00 00 - 00 00 3a 00 00 00 46 01 ..........:...F.
00000000001179d8 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
00000000001179e8 00 00 01 00 00 f0 67 00 - 4c 79 11 00 00 00 00 00 ......g.Ly......
*----> State Dump for Thread Id 0xe9c <----*
eax=00002050 ebx=00000000 ecx=0000001e edx=00150608 esi=0088f000 edi=00000001
eip=7c90eb94 esp=0145fee0 ebp=0145ff14 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
function: ntdll!KiFastSystemCallRet
7c90eb89 90 nop
7c90eb8a 90 nop
ntdll!KiFastSystemCall:
7c90eb8b 8bd4 mov edx,esp
7c90eb8d 0f34 sysenter
7c90eb8f 90 nop
7c90eb90 90 nop
7c90eb91 90 nop
7c90eb92 90 nop
7c90eb93 90 nop
ntdll!KiFastSystemCallRet:
7c90eb94 c3 ret
7c90eb95 8da42400000000 lea esp,[esp]
7c90eb9c 8d642400 lea esp,[esp]
7c90eba0 90 nop
7c90eba1 90 nop
7c90eba2 90 nop
7c90eba3 90 nop
7c90eba4 90 nop
ntdll!KiIntSystemCall:
7c90eba5 8d542408 lea edx,[esp+0x8]
7c90eba9 cd2e int 2e
*----> Stack Back Trace <----*
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\USER32.dll -
WARNING: Stack unwind information not available. Following frames may be wrong.
ChildEBP RetAddr Args to Child
0145ff14 77d5688a 001203f0 00000000 00000010 ntdll!KiFastSystemCallRet
0145ff3c 77d568cc 00400000 004c72d0 00000000 USER32!LoadBitmapA+0xe2
0145ff5c 77d86d08 00400000 004c72d0 00000000 USER32!DialogBoxIndirectParamAorW+0x36
0145ff7c 0040ffc4 00400000 004c72d0 00000000 USER32!DialogBoxIndirectParamA+0x1b
0145ffec 00000000 00406f52 00000000 00000000 avast+0xffc4
*----> Raw Stack Dump <----*
000000000145fee0 f5 93 d4 77 24 ea d6 77 - 00 00 00 00 00 00 00 00 ...w$..w........
000000000145fef0 00 00 00 00 00 00 00 00 - 98 c0 00 00 00 00 00 00 ................
000000000145ff00 00 00 00 00 14 29 5c 00 - 37 02 00 00 61 01 00 00 .....)\.7...a...
000000000145ff10 00 00 00 00 3c ff 45 01 - 8a 68 d5 77 f0 03 12 00 ....<.E..h.w....
000000000145ff20 00 00 00 00 10 00 00 00 - 00 00 00 00 d0 72 4c 00 .............rL.
000000000145ff30 d0 72 4c 00 bc 13 00 00 - 00 00 00 00 5c ff 45 01 .rL.........\.E.
000000000145ff40 cc 68 d5 77 00 00 40 00 - d0 72 4c 00 00 00 00 00 .h.w..@..rL.....
000000000145ff50 7e 6d 40 00 00 00 00 00 - 03 00 00 00 7c ff 45 01 ~m@.........|.E.
000000000145ff60 08 6d d8 77 00 00 40 00 - d0 72 4c 00 00 00 00 00 .m.w..@..rL.....
000000000145ff70 7e 6d 40 00 00 00 00 00 - 02 00 00 00 ec ff 45 01 ~m@...........E.
000000000145ff80 c4 ff 40 00 00 00 40 00 - d0 72 4c 00 00 00 00 00 ..@...@..rL.....
000000000145ff90 7e 6d 40 00 00 00 00 00 - 50 7a 11 00 18 ee 90 7c ~m@.....Pz.....|
000000000145ffa0 00 00 00 00 76 6f 40 00 - 00 01 00 00 00 00 00 00 ....vo@.........
000000000145ffb0 7e 6d 40 00 00 00 00 00 - 0b b5 80 7c 00 00 00 00 ~m@........|....
000000000145ffc0 50 7a 11 00 18 ee 90 7c - 00 00 00 00 00 c0 fd 7f Pz.....|........
000000000145ffd0 00 f6 1a 85 c0 ff 45 01 - 88 06 8c 84 ff ff ff ff ......E.........
000000000145ffe0 f3 99 83 7c 18 b5 80 7c - 00 00 00 00 00 00 00 00 ...|...|........
000000000145fff0 00 00 00 00 52 6f 40 00 - 00 00 00 00 00 00 00 00 ....Ro@.........
0000000001460000 ef be ad de 60 00 00 00 - 5b 00 00 00 00 00 00 00 ....`...[.......
0000000001460010 57 00 00 00 1b 00 00 00 - 24 00 00 00 1c 00 00 00 W.......$.......
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Mina, this is useful; however, the user.dmp file you attached seems to be somehow corrupted. Could you please send it to my email?
Thanks
Vlk
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done ;)
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Guys, can you please confirm that all of you have avast installed on a FAT32 (as opposed to NTFS) volume?
Thanks
Vlk
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I can`t update either using the same methods that the other user used!
I uninstalled and downloaded the setup.exe and it crashed citing the ntldll.dll error. I am Fat32 and had no trouble until today.
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David you're trying this with Chinese avast?
No just the topic 'can't update to 4.7.997,' avast English version.
I've had to restore my last back-up image as on reboot things hung up 100% CPU but with Outpost Pro, weird couldn't kill the process (self-protection) I got a BSOD when I tried to restart again.
So unfortunately no further data other than the images I already posted.
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Downloaded installed no problem on English Vista
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We've got it simulated now. It's indeed a problem with FAT32 volumes.
A new version, 4.7.1001 is going out in about 30 minutes. :-[
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You are the frigging man !!! Superb effort...can`t wait ;D
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A new version, 4.7.1001 is going out in about 30 minutes. :-[
Thanks Vlk...
But I can't understand why, after all this effort, you don't call it 4.8. Indeed, a lot of things get better since the release of 4.7, in my opinion.
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We've got it simulated now. It's indeed a problem with FAT32 volumes.
A new version, 4.7.1001 is going out in about 30 minutes. :-[
Great, my HDDs are indeed formatted as fat32.
I was going to try again after having created a new back-up image so that saves a little work.
Thanks for the quick response.
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4.7.1001 is now out. Hopefully it will fix the problem.
Sorry for the trouble.
Thanks
Vlk
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OK downloading it now.
What was it that caused the issue with fat32 formatted drives ?
In three years this hasn't happened on any of the numerous program updates.
Download completed sucessfully and just need to reboot to finish.
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It had something to do with access rights management done by the avast installer... :-\
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Thanks once again for the fast fix.
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Updated perfectly....thanks again for the quick fix :D
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Works fine on my PC. Thanks again for the fast fix. :)
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One thing I have gleaned from my pc and from friends attempting the update is that Win XP FAT32 presents an issue for it. NTFS, no.
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This from Vlk in reply #23 and #29
We've got it simulated now. It's indeed a problem with FAT32 volumes.
A new version, 4.7.1001 is going out in about 30 minutes. :-[
It had something to do with access rights management done by the avast installer... :-\
So if your friend hasn't updated to the 4.7.1001 version they should.
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updated here with no problem, thnx Vlk ;D ;D