Avast WEBforum

Consumer Products => Avast Mobile Security => Topic started by: Nunzio77 on June 15, 2021, 12:40:37 PM

Title: Automatic update of definitions.
Post by: Nunzio77 on June 15, 2021, 12:40:37 PM

How long after switching on the tablet or smartphone android does the definition update take place?

I turned on the android tablet (connected via WiFi to the internet) for about 1 hour but the update is not yet done, the latest virus definitions date back to May 24

Automatic update is set up correctly.

Title: Re: Automatic update of definitions.
Post by: r@vast on June 15, 2021, 02:40:14 PM

Hi,

If your mobile device has an internet connection then it should at least automatically update before a scan.
Could you please try to manually update your virus definitions and let me know if there is any error message?
Manual update: Open AMS > Menu > Settings > Updates > Check for update

Title: Re: Automatic update of definitions.
Post by: Nunzio77 on June 15, 2021, 02:43:41 PM

Quote from: r@vast on June 15, 2021, 02:40:14 PM

Hi,

If your mobile device has an internet connection then it should at least automatically update before a scan.
Could you please try to manually update your virus definitions and let me know if there is any error message?
Manual update: Open AMS > Menu > Settings > Updates > Check for update

Manual update worked, but I don't understand why after 3 hours of being connected it would not update.

I didn't update it manually on purpose to see if it updated automatically.

I also noticed that even in my smartphone android it does not update immediately, the definitions of the previous day appear and if I do not update it manually it does not update automatically.

The update settings are correct.

Title: Re: Automatic update of definitions.
Post by: r@vast on June 15, 2021, 03:23:53 PM

Hi,

AMS might not update immediately once the device has an internet connection.
It normally tries to update the virus definitions every 8 hours.
If there is no internet connection available during this cycle, it waits for another cycle.

Please also make sure not to use any power-saving mode that would kill the application whilst running in the background.

Title: Re: Automatic update of definitions.
Post by: Nunzio77 on June 15, 2021, 03:24:48 PM

Quote from: r@vast on June 15, 2021, 03:23:53 PM

Hi,

AMS might not update immediately once the device has an internet connection.
It normally tries to update the virus definitions every 8 hours.
If there is no internet connection available during this cycle, it waits for another cycle.

Please also make sure not to use any power-saving mode that would kill the application whilst running in the background.

Ok. Thanks!  :)