Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: doskraft on June 16, 2021, 11:14:48 PM
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Excuse me in advance if there are any mistakes. I speak english badly and sometimes use a translator from russian.
The latest versions of avast (including the latest one) check much longer or do something, that everything is loaded noticeably longer than before + especially in YouTube it is clearly visible how the page is already loading for a long time, it happens like micro-hangs and a long response (a couple of seconds) ... At the same time, I have a good and fast internet and powerful hardware. The system is new, recently reinstalled. while the previous versions (for example, at the beginning of 2021) worked well and nothing like that happened.
I use the free version and everything has always been good before. At the same time, the processor, memory, disks are not loaded during loading and micro-freezes, i.e. in "performance" everything is fine, the feeling that it is checking pages in real time has become much longer, maybe some new algorithms have been added or what is it?))) it seems that the program has been artificially slowed down
the page freezes and loads in 10-15 seconds
Screenshots of the problem: https://i.yapx.ru/My9kf.png (https://i.yapx.ru/My9kf.png) https://i.yapx.ru/My9kZ.png (https://i.yapx.ru/My9kZ.png) https://i.yapx.ru/My9kc.png (https://i.yapx.ru/My9kc.png)
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For example, right now I deleted the new version of avast and installed an old version avast_free_antivirus 20.10.5824.0 (program version on December 9, 2020) And everything works well and loads quickly on the old version
True, an even older version (around mid-2020) worked even better
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You could try the following,
Repair & Clean Install of Avast -> https://goo.gl/t7aJGq
Repair Avast:
Open the Avast User Interface > Menu > Settings > Troubleshooting > Repair App. > Restart the Computer or,
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn't fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Since you've already installed an older version, concentrate on using the removal tool for both versions.
The current older version and the newer one that was 'removed'.
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You could try the following,
Repair & Clean Install of Avast -> https://goo.gl/t7aJGq
Repair Avast:
Open the Avast User Interface > Menu > Settings > Troubleshooting > Repair App. > Restart the Computer or,
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn't fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Since you've already installed an older version, concentrate on using the removal tool for both versions.
The current older version and the newer one that was 'removed'.
Hello, thank you very much for responding.
The fact is that I already used the removal tool and tried to restore, installed it on a clean one. I even reinstalled windows on a clean partition C. None of this helped, the new versions of Avast persistently continue to slow down the system, the old ones work well (also a clean installation), although some of the old ones give a bug (UI failed)
Avast program updates, which have been released since 2021, began to noticeably slow down the Internet and the response of browsers (I tried different browsers, everywhere the same result)
I even tried to put AVG on a clean one, there is one kernel, as I understand it .. Also, the new versions themselves noticeably slow down the system. I am using windows 7 64bit with 2021 updates.
Before that, older windows 7 was installed. Therefore, it seems to me that the matter is precisely in the new updates of the Avast program.
I read Russian resources and forums, there many complain about this that it became noticeably slower to work. I love Avast and would not like to switch to another program = (
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- Which version/build of Avast Free..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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- Which version/build of Avast Free..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
All versions of Avast work much slower, starting from 2021. (I always installed it on a clean one and from the official Avast website). I even thought that this system was slowing down and reinstalled windows on a clean C partition. But the problem of new versions remained. Now I installed the old version (I always use the Avast removal utility and install it on a clean one) 20.10.2442\build 20.10.5824.640 release date 9 December 2020. This version is already working fine (although before that it was even better, approximately in mid-2020)
OS Name Microsoft Windows 7 Ultimate
OS Kernel Type Multiprocessor Free (64-bit)
OS Version 6.1.7601.24565 (Win7 RTM)
OS Service Pack Service Pack 1
OS Installation Date 04.06.2021
OS Root C:\Windows
- No, nothing but avast is installed in the system. I didn't install any firewalls either. (if I temporarily stop the avast, then everything immediately loaded well. - this is with regards to new versions)
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I have been using only Avast antivirus for a couple of years now, I have not installed any others. The problem appears even with a clean installation on a clean system. those. the problem is in the latest versions of Avast
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Hi, if you're willing to help, see: https://forum.avast.com/index.php?topic=237567.0
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Hi, if you're willing to help, see: https://forum.avast.com/index.php?topic=237567.0
I am ready to do as it is written in this manual. Am I correct, understood that for this it is better to reinstall the new version of Avast, which slowed down browsers?
And yet, is there a more detailed instruction specifically for windows 7? there is very little written about windows 7, at the end of the instructions.
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Hi, if you're willing to help, see: https://forum.avast.com/index.php?topic=237567.0 (https://forum.avast.com/index.php?topic=237567.0)
Maybe because Support for Windows 7 ended on January 14, 2020.
I am ready to do as it is written in this manual. Am I correct, understood that for this it is better to reinstall the new version of Avast, which slowed down browsers?
And yet, is there a more detailed instruction specifically for windows 7? there is very little written about windows 7, at the end of the instructions.
Maybe because Support for Windows 7 ended on January 14, 2020.
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Hi, if you're willing to help, see: https://forum.avast.com/index.php?topic=237567.0 (https://forum.avast.com/index.php?topic=237567.0)
Maybe because Support for Windows 7 ended on January 14, 2020.
I am ready to do as it is written in this manual. Am I correct, understood that for this it is better to reinstall the new version of Avast, which slowed down browsers?
And yet, is there a more detailed instruction specifically for windows 7? there is very little written about windows 7, at the end of the instructions.
Maybe because Support for Windows 7 ended on January 14, 2020.
A huge number of people still use windows 7, and this was not a complaint on my part, but a request for a more detailed description, if possible. There are also many avast users who use windows 7. hardly the reason for Avast's brakes is the end of support from Microsoft. If I'm just wasting my time right now and no one will deal with this, then it's better to tell me straight out so that I don't waste my and your time, thank you.
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You asked for a reason, I simply offered one.
I'm well aware of the fact that there are still millions of Windows 7 users.
Solving a problem is never a waste of time but be aware that using an older OS
may be one of the reasons for some of your problems.
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I have excatly same problem, but my OS is WIN 8.1 pro 64bit. ??? ???
It seems Avast has limited support of Windows versions below 10 (yes, I know that more modern OS (win 10) is more secure, but this computer has too many configurations and old hardware to update). Too sad, this and the previous bug of memory error on update has ended my 10+ years usage of Avast antivirus :(
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I have excatly same problem, but my OS is WIN 8.1 pro 64bit. ??? ???
It seems Avast has limited support of Windows versions below 10 (yes, I know that more modern OS (win 10) is more secure, but this computer has too many configurations and old hardware to update). Too sad, this and the previous bug of memory error on update has ended my 10+ years usage of Avast antivirus :(
Avast support Windows 7 and up but you also need to realize that older OS have limitations.
As new technology is released, the operating system needs to be kept up-to-date.
Limitations of the older OS's are precisely why new versions are released.
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Hi, if you're willing to help, see: https://forum.avast.com/index.php?topic=237567.0
I tried to do everything as in the instructions, here is the result in the screenshot, an error, as I understand it.
Screenshot: https://i.yapx.ru/M0KQn.png (https://i.yapx.ru/M0KQn.png)
Please tell me how to do this check correctly so that it can be sent to you. Please write a small instruction, especially for windows 7, and send it here to the forum, if it does not bother you. I am confused and cannot figure it out myself.
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Hi, if you're willing to help, see: https://forum.avast.com/index.php?topic=237567.0
I tried to do everything as in the instructions, here is the result in the screenshot, an error, as I understand it.
Screenshot: -http://-https://i.yapx.ru/M0KQn.png
<snip>
Many won't visit unknown 3rd party sites to view unknown content.
You can attach your image in the post using the Attachments and other options, click to expand
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Hi, if you're willing to help, see: https://forum.avast.com/index.php?topic=237567.0
I tried to do everything as in the instructions, here is the result in the screenshot, an error, as I understand it.
Screenshot: -http://-https://i.yapx.ru/M0KQn.png
<snip>
Many won't visit unknown 3rd party sites to view unknown content.
You can attach your image in the post using the Attachments and other options, click to expand
Ok, I understand you, I am attaching the picture as a file.
Now can you help me and explain how to do it correctly for windows 7? I downloaded everything as written in the instructions and tried to run it, the result is in the screenshot.
(https://i.yapx.ru/M0YDW.png)
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I don't know if you are running the cmd.exe as the instructions mentioned ?
- launch the elevated command line (cmd.exe as Administrator)
This certainly isn't an area that I have used for many years, my post was to enable you to post your image within the topic.
What I don't know is if this process is supported in Windows 7.
That said, looking at the information in the link given by Asyn, there is also a note section at the bottom related Windows 7.
note: if you are running older OS (e.g. Windows 7) you can install the older version of Windows Performance Toolkit (http://public.avast.com/~nix/users/xperf/xperf_x86.msi for 32-bit OS, or http://public.avast.com/~nix/users/xperf/xperf_x64.msi for 64-bit OS) and use different start ("xperf.exe -on DiagEasy+DISPATCHER+Profile -stackwalk profile+CSwitch+ReadyThread -start avast -f \avast.etl -on 1492D477-3272-5C0C-D91A-C156CC3CD206") and stop (xperf.exe -stop -stop avast -d avast-log.etl) commands in the procedure above.
Is it possible that you are using the wrong utility not the one for win7 ?
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I don't know if you are running the cmd.exe as the instructions mentioned ?
- launch the elevated command line (cmd.exe as Administrator)
This certainly isn't an area that I have used for many years, my post was to enable you to post your image within the topic.
What I don't know is if this process is supported in Windows 7.
That said, looking at the information in the link given by Asyn, there is also a note section at the bottom related Windows 7.
note: if you are running older OS (e.g. Windows 7) you can install the older version of Windows Performance Toolkit (http://public.avast.com/~nix/users/xperf/xperf_x86.msi for 32-bit OS, or http://public.avast.com/~nix/users/xperf/xperf_x64.msi for 64-bit OS) and use different start ("xperf.exe -on DiagEasy+DISPATCHER+Profile -stackwalk profile+CSwitch+ReadyThread -start avast -f \avast.etl -on 1492D477-3272-5C0C-D91A-C156CC3CD206") and stop (xperf.exe -stop -stop avast -d avast-log.etl) commands in the procedure above.
Is it possible that you are using the wrong utility not the one for win7 ?
I downloaded the correct utility, the one in the note for my win7 x64 http://public.avast.com/~nix/users/xperf/xperf_x64.msi (http://public.avast.com/~nix/users/xperf/xperf_x64.msi) --here is this link
(https://i.yapx.ru/M0kwv.png)
the image shows that I run cmd as administrator
I 100% did everything as in the note for win7 and the result in the previous screenshot.
maybe something else can be used for checking to understand why the antivirus is buggy? maybe there is some kind of avast utility for checks with instructions? I don't care how you do it, I already have a feeling that no one just wants to do this and no one can suggest anything here ...
all the answers are not quite to the point, although I speak clearly and reasonably
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Obviously I can't read the text of the images, hence my seeking confirmation on points to ensure you have taken the correct action.
Outside of that I'm unable to help, as I mentioned it isn't an area that I have used for many years. I also don't have a win7 system that I could test this on to see if I get the same error/s.
I think you will have to wait for some input from an Avast Team member (I will try to attract some attention to your topic), as those who have responded to try help/point you in the right direction have been long time avast users and helpers on the forums.
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To me, it looks like each command should be run separately. The error also seems to indicate that.
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Obviously I can't read the text of the images, hence my seeking confirmation on points to ensure you have taken the correct action.
Outside of that I'm unable to help, as I mentioned it isn't an area that I have used for many years. I also don't have a win7 system that I could test this on to see if I get the same error/s.
I think you will have to wait for some input from an Avast Team member (I will try to attract some attention to your topic), as those who have responded to try help/point you in the right direction have been long time avast users and helpers on the forums.
There is no need to understand the text, there is a standard UAC icon on the image, this is the standard place to run as administrator =)
(https://i.yapx.ru/M1Mo8.png)
Okay, thank you very much. I would be very grateful if you can draw the attention of someone to this post who can help or at least figure out what is the reason for the freezes.
I saw that in another topic, with a similar problem, it was advised to use the Avast Support Tool to diagnose... this means that there are probably different ways to solve my problem. I just don’t want to change the antivirus .. and with such freezes, there is no point in switching to a paid one, what if it will be the same? I will only have to look for another antivirus if no one can help me figure it out.
I read a lot of Ukrainian and Russian-language forums .. very many have the same problems with new versions as I do. It's just that no one dares to create a topic in an English environment) That's why it's not only my problem.
I use windows 7 exactly because of a lot of musical equipment, which works better on version 7, I can not upgrade to 10
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Hi doskraft,
thank you for reporting. It seems to me (from those screenshots) that you have added some spaces into those xperf commands. Other than that you should be doing fine and it should work on Windows 7.
The proper way is to run the start command:
xperf.exe -on DiagEasy+DISPATCHER+Profile -stackwalk profile+CSwitch+ReadyThread -start avast -f \avast.etl -on 1492D477-3272-5C0C-D91A-C156CC3CD206
then reproduce the issue and then run the stop command:
xperf.exe -stop -stop avast -d avast-log.etl
Than please ZIP the avast-log.etl and upload it to our FTP server:
https://support.avast.com/en-eu/article/160/
or share it via some public drive.