Avast WEBforum

Consumer Products => Avast Online Security (browser extension) => Topic started by: caroline.kenyon on June 17, 2021, 03:21:59 PM

Title: Avast Online Security Not Working
Post by: caroline.kenyon on June 17, 2021, 03:21:59 PM

Hi, I just updated Firefox to version 89.0.1 today and Avast Online Security wasn't showing the ticks or danger signs for websites anymore, but it was showing the numbers. I tried uninstalling and reinstalling it and now it's stopped working. I tried restarting Firefox, restarting my computer, deleting my extension and add on files and resetting my preferences, but nothing's fixed it. However, it still seems to be working fine in Google Chrome. Now, once again, the numbers are showing up, but not the ticks and danger signs. Please can someone help fix this?

Title: Re: Avast Online Security Not Working
Post by: AliA88 on June 17, 2021, 05:08:29 PM

Exactly the same issue, I checked on Google Chrome it's the same for me on that browser, it just comes up gray and says not enough information on every site I visit all permission are on and I have re installed browsers and extension and no avail

Title: Re: Avast Online Security Not Working
Post by: caroline.kenyon on June 17, 2021, 08:17:04 PM

Seems to be working for me now. Don't know what happened.

Title: Re: Avast Online Security Not Working
Post by: davidsaksena on June 17, 2021, 08:36:34 PM

Same issue!

Title: Re: Avast Online Security Not Working
Post by: caroline.kenyon on June 17, 2021, 08:40:00 PM

Actually, now it starts working and stops working. Not sure what's going on.

Title: Re: Avast Online Security Not Working
Post by: rocksteady on June 18, 2021, 11:28:00 AM

I am seeing grey "unknown site" indications for all search listings, even common websites.
Has been notified to devs: https://forum.avast.com/index.php?topic=283467.msg1628446#msg1628446

Title: Re: Avast Online Security Not Working
Post by: Asyn on June 19, 2021, 03:22:47 PM

Dev-Info: This issue was fixed yesterday around 18.30 CET.