Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: wizzlbang on June 25, 2021, 01:16:06 PM

Title: why does the Avast password prompt pop up for things like running a smartscan..?
Post by: wizzlbang on June 25, 2021, 01:16:06 PM

... but not for things like turning off realsite?

It's such an odd and clunky feature to navigate

Title: Re: why does the Avast password prompt pop up for things like running a smartscan..?
Post by: r@vast on June 25, 2021, 02:53:48 PM

Hi,

can you attach a screenshot of the pop-up, please?
Please see this article on how to generate a screenshot. https://support.avast.com/en-ww/article/Create-screenshot

Title: Re: why does the Avast password prompt pop up for things like running a smartscan..?
Post by: wizzlbang on June 25, 2021, 10:13:37 PM

prtscrn doesn't seem to work when the avast password prompt comes up, I assume its a security feature?

I'm not confused about the password feature itself, I'm the one who enabled it, I'm just confused as to why it functions the way it does. It seems counterintuitive

Title: Re: why does the Avast password prompt pop up for things like running a smartscan..?
Post by: r@vast on July 01, 2021, 01:47:32 PM

Hi,

I take it you are referring to the Avast Antivirus application Password?
Perhaps you might want to consider switching to the strict mode (Require password to open Avast and access settings).

Title: Re: why does the Avast password prompt pop up for things like running a smartscan..?
Post by: Zoart666 on July 02, 2021, 02:52:13 PM

Quote from: r@vast on July 01, 2021, 01:47:32 PM

Hi,

I take it you are referring to the Avast Antivirus application Password?
Perhaps you might want to consider switching to the strict mode (Require password to open Avast and access settings).

I have the same problem, not sure why whenever I do smart scan it asks me for a password even though it should only ask it when I enter the settings.

I can click cancel on the password and it just scans as normal. It it's weird that it asks for the password when doing smartscan

Title: Re: why does the Avast password prompt pop up for things like running a smartscan..?
Post by: r@vast on July 07, 2021, 01:04:38 PM

Hi,

Our developers are looking into this.

Title: Re: why does the Avast password prompt pop up for things like running a smartscan..?
Post by: Zoart666 on July 29, 2021, 12:55:00 AM

Quote from: r@vast on July 07, 2021, 01:04:38 PM

Hi,

Our developers are looking into this.

Any update on this? Smart scan is still asking for the password that should only be asked for the settings menu
 It doesn't ask it with a full scan

Title: Re: why does the Avast password prompt pop up for things like running a smartscan..?
Post by: r@vast on July 29, 2021, 02:11:19 PM

Quote from: Zoart666 on July 29, 2021, 12:55:00 AM

Quote from: r@vast on July 07, 2021, 01:04:38 PM

Hi,

Our developers are looking into this.

Any update on this? Smart scan is still asking for the password that should only be asked for the settings menu
 It doesn't ask it with a full scan

Hi,

I developers are still working on this. I cannot provide you with an ETA for the release of this fix.