Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: dafri on February 21, 2004, 10:54:06 PM

Title: Blue screen on thorough scan!!!
Post by: dafri on February 21, 2004, 10:54:06 PM

Hello,

After first installation of AVAST and trying to do thorough scan, I have got blue screen (win 2000, SP4) !!! (QUICK and STANDARD has worked)

Probably, I need to exclude some system files???

PLEASE HELP

Title: Re:Blue screen on thorough scan!!!
Post by: Vlk on February 21, 2004, 11:05:53 PM

Send me the latest file \windows\minidump\MiniXXXXX.dmp .

I'd guess a hardware problem. :(
An on-demand scan doesn't use any kernel-mode code so chances that it'd cause a blue-screen by itself are very low...

Title: Re:Blue screen on thorough scan!!!
Post by: dafri on February 21, 2004, 11:25:35 PM

Very strange, but dump file wasn't created, inspite of this option is checked (I have just some old dump files). More of this, there are ANY event in EventLog. I'll try to run it again with thorough option...

Title: Re:Blue screen on thorough scan!!!
Post by: dafri on February 27, 2004, 08:50:52 PM

well... from third times it works  ::) probably HW problems as you mentioned. Anyway, 10x for the fast response

Title: Re:Blue screen on thorough scan!!!
Post by: Lisandro on February 27, 2004, 11:01:57 PM

Quote from: dafri on February 27, 2004, 08:50:52 PM

Anyway, 10x for the fast response

Could you explain better what do you mean...  ::)

Title: Re:Blue screen on thorough scan!!!
Post by: dafri on February 27, 2004, 11:27:56 PM

It was crashed without ANY dump file two times, when I run thorough scan to all partitions. When I run it again, without any changes in configuration and updating it was completed successfully.

Title: Re:Blue screen on thorough scan!!!
Post by: Lisandro on February 28, 2004, 02:24:02 AM

Quote from: dafri on February 27, 2004, 11:27:56 PM

It was crashed without ANY dump file two times, when I run thorough scan to all partitions. When I run it again, without any changes in configuration and updating it was completed successfully.

Windows is definetively not a deterministic OS  ;D
Anything could happen, yeah, s... happens  :-\

Title: Re:Blue screen on thorough scan!!!
Post by: dafri on February 28, 2004, 07:36:27 PM

agree  :-\