Avast WEBforum

Consumer Products => Avast Secure Browser => Topic started by: Seisen on July 02, 2021, 06:05:33 PM

Title: 'Happy with us' won't go away.
Post by: Seisen on July 02, 2021, 06:05:33 PM
Hey all. New here. I checked to see if there were any help topics for this, but I can't find any.

See, every time I load a new page, I keep getting that popup 'Are you happy with us?' and asking me 1-10 if I'd recommend. It won't go away. I've answered it at least a dozen times, closed it twice as many, but it keeps. Coming. Back.

Anyone know how to shut it up for good? Thanks in advance!
Title: Re: 'Happy with us' won't go away.
Post by: C91 on July 03, 2021, 12:32:19 AM
I'm having this same issue. Until it's fixed I will not be using Avast Browsing. I have autism. This is driving me to tears because I can't stand the frequent interruptions. And I can't get in touch with anyone to ask about it. This needs to be fixed now
Title: Re: 'Happy with us' won't go away.
Post by: Hubert67 on July 03, 2021, 05:20:30 AM
I am also having this issue
Title: Re: 'Happy with us' won't go away.
Post by: Asyn on July 03, 2021, 11:54:53 AM
Please post your Diagnostic Information. You can get it by visiting this link: secure://settings/diagnosticInfo
Title: Re: 'Happy with us' won't go away.
Post by: Cristina-Ioana on July 03, 2021, 12:32:42 PM
I am also having this issue
Title: Re: 'Happy with us' won't go away.
Post by: Asyn on July 03, 2021, 12:35:22 PM
Hi guys, I forwarded it, let's see...
Title: Re: 'Happy with us' won't go away.
Post by: Seisen on July 03, 2021, 05:39:26 PM
Here's the info:

Diagnostic Information
executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\soul_\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v2009 (x64)
av_version=21.5.2470
urlscanner_version=1.7.0.287
host_prefix=
browser_version=91.0.10364.115 (Official Build (64-bit))
cgid=371
cid=3375
uid=5c268032191240c485f794c0f434c9ab

Channel: stable
OS language: en-us
Browser language: en-US
Search Engine URL: https://www.google.com/search?client={google:client}&q={searchTerms}&{google:originalQueryForSuggestion}{google:assistedQueryStats}ie={inputEncoding}
Omaha version: 1.8.1065.0

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.7.1.292
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.39
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.16
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.6.130
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 9121.329.0.0

Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.5.181
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675
Title: Re: 'Happy with us' won't go away.
Post by: C91 on July 03, 2021, 11:34:22 PM
This is mine

executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\Dante\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v2004 (x64)
av_version=21.5.2470
urlscanner_version=1.7.0.287
host_prefix=
browser_version=91.0.10364.115 (Official Build (64-bit))
cgid=312
cid=3392
uid=aecc4329ce7442c59d4f7352811a8342

Channel: stable
OS language: en-us
Browser language: en-US
Search Engine URL: https://www.google.com/search?client={google:client}&q={searchTerms}&{google:originalQueryForSuggestion}{google:assistedQueryStats}ie={inputEncoding}
Omaha version: 1.8.1065.0

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.7.1.292
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.39
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.16
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.6.130
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 9121.329.0.0

Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.5.181
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675
Title: Re: 'Happy with us' won't go away.
Post by: jimoda33 on July 04, 2021, 11:55:45 AM
Any news on how to make this stop? It's driving me nuts.
Title: Re: 'Happy with us' won't go away.
Post by: Asyn on July 04, 2021, 02:38:51 PM
Any news on how to make this stop? It's driving me nuts.
Not yet, be patient - it's weekend. ;)
Title: Re: 'Happy with us' won't go away.
Post by: jimoda33 on July 04, 2021, 03:50:09 PM
I found a way to make it go away. Open CCleaner & go to tools and delete the Avast browser.
Title: Re: 'Happy with us' won't go away.
Post by: DavidR on July 04, 2021, 03:59:49 PM
I found a way to make it go away. Open CCleaner & go to tools and delete the Avast browser.

No need for ccleaner, the ASB is a stand alone application and can be uninstalled in the same way as other programs.
Title: Re: 'Happy with us' won't go away.
Post by: sammy1 on July 04, 2021, 09:14:17 PM
try incognito mode
Title: Re: 'Happy with us' won't go away.
Post by: C91 on July 05, 2021, 12:45:23 AM
I found a way to make it go away. Open CCleaner & go to tools and delete the Avast browser.

So just delete the whole browser? Give up and throw it away? Thats very helpful thank you
Title: Re: 'Happy with us' won't go away.
Post by: Asyn on July 05, 2021, 11:59:22 AM
Dev-Info: Fixing now, should be disabled in the next hour.
Title: Re: 'Happy with us' won't go away.
Post by: C91 on July 06, 2021, 11:28:18 PM
It works!! THANK YOU SO MUCH   ;D ;D ;D
Title: Re: 'Happy with us' won't go away.
Post by: Asyn on July 07, 2021, 10:25:02 AM
You're welcome.