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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Cloud Striker on July 03, 2021, 03:40:41 PM

Title: [Windows 10]Free Antivirus regularly freezes my entire PC
Post by: Cloud Striker on July 03, 2021, 03:40:41 PM

I have been using Avast Free Antivirus for a long time now and never had much trouble with it, until about a year ago. At least once a week, sometimes even more frequently, Avast will completely use up my hard disk's capacity, freezing up any other active programs to the point where not even the Task Manager functions properly. How is this acceptable, and how has nobody reported this before?

My Specs:
CPU: Intel Core i5 4460@4*3.2 GHz
GPU: nVidia GTX 770
RAM: 2*8 GB Kingston DDR3
HDD: 2 TB Seagate Barracuda 3.5 inch

Title: Re: [Windows 10]Free Antivirus regularly freezes my entire PC
Post by: Asyn on July 03, 2021, 04:46:05 PM

- Which version/build of Avast Free..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: [Windows 10]Free Antivirus regularly freezes my entire PC
Post by: Cloud Striker on July 04, 2021, 07:53:58 AM

Quote from: Asyn on July 03, 2021, 04:46:05 PM

- Which version/build of Avast Free..?

21.5.2470- Build 21.5.6354.679

Quote from: Asyn on July 03, 2021, 04:46:05 PM

- OS..? (32/64 Bit..? - which SP/Build..?)

Win 10 Pro 64 Bit, Build 19042

Quote from: Asyn on July 03, 2021, 04:46:05 PM

- Other security related software installed..?

None. I'm not the kind of person who installs two antivirus programs and wonders why they are interfering with each other.

Quote from: Asyn on July 03, 2021, 04:46:05 PM

- Which AV(s) did you use before Avast..?

Always have been using Avast, at least on this machine.

Title: Re: [Windows 10]Free Antivirus regularly freezes my entire PC
Post by: Asyn on July 04, 2021, 09:37:17 AM

1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Title: Re: [Windows 10]Free Antivirus regularly freezes my entire PC
Post by: Cloud Striker on July 18, 2021, 01:35:55 PM

Quote from: Asyn on July 04, 2021, 09:37:17 AM

1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

That seems to have worked for now, but now suddenly the password manager isn't free anymore when prior it was.

Title: Re: [Windows 10]Free Antivirus regularly freezes my entire PC
Post by: Asyn on July 18, 2021, 01:53:59 PM

You're welcome. (Regarding APW, see: https://forum.avast.com/index.php?topic=236960.0)