Avast WEBforum

Other => General Topics => Topic started by: thejbforum on July 03, 2021, 06:14:24 PM

Title: Server error
Post by: thejbforum on July 03, 2021, 06:14:24 PM

who do I report a server error to I cant pay to update

Title: Re: Server error
Post by: DavidR on July 03, 2021, 06:27:03 PM

You are going to need more details before anyone might assist.

e.g. what is the error, what makes you think it is avast related to be in the avast support forums.

Title: Re: Server error
Post by: thejbforum on July 03, 2021, 06:45:55 PM

I am running the windows xp version  which yu can still use, I want to get back the fire wall I had normally I have no problems what so ever  but now I get a Sorry, we’ve got an issue processing this
Please try again at a later time or contact support
Error 500

This is a server error and needs to be reported to the people managing the site

Title: Re: Server error
Post by: DavidR on July 03, 2021, 08:20:11 PM

Well 18.8 is the last avast version where XP is supported.

Now I don't know which version you have or which avast program. 
Avast Free doesn't have a firewall so if you are using 3rd party firewall or even the winXP one, Avast free shouldn't have any interaction with that.

Attach a screenshot of the error might suggest what program/process is throwing up the error.
https://www.google.co.uk/search?q=Error+500

I used windows firewall pro without issue with Avast Free 18.8, but I had to revert back to 18.5 for issues unrelated to the firewall. 

I have stopped using XP Pro a couple of years ago I had display problems and didn't feel inclined to try and find the issue as I didn't feel it time well spent and I had already got a win10 laptop some time earlier and I haven't used XP since.  So I'm no longer familiar with XP, its functionality or Avast 18.x so it is difficult to be of practical help.

Title: Re: Server error
Post by: rocksteady on July 04, 2021, 02:44:29 PM

@thejbforum. As DavidR mentions, best if you can post a screenshot or give more details of what you are trying to do and what preceeded the Error 500.
I still have Avast Free v18.5 on an XP/Linux dual-boot machine, but hardly ever booted as XP. Also being the Free version, it does not have Avast firewall, but uses the Windows firewall.

Edit: I booted XP with Avast 18.5 Free this afternoon without any issues. I had to wait for virus defs to be updated, which was expected, as last XP boot was many days previous.

Title: Re: Server error
Post by: thejbforum on July 04, 2021, 08:30:06 PM

This is what iam seeing

Title: Re: Server error
Post by: DavidR on July 04, 2021, 09:44:29 PM

Are you using a VPN service ?
If so try temporarily disabling it and see if that helps.

Title: Re: Server error
Post by: thejbforum on July 04, 2021, 09:51:02 PM

I have vpn but it was not on when I was trying to go there , usually I have absolutely no problem like I said it is a server  issue and I need to get hold of the people who run the server trying to talk to them on the phone is useless as they have no ideal what iam talking about...

Title: Re: Server error
Post by: DavidR on July 05, 2021, 01:51:21 AM

In the meantime I have reported this, so hopefully there will be some input from Avast.

Title: Re: Server error
Post by: thejbforum on July 05, 2021, 01:54:30 AM

thank you...

Title: Re: Server error
Post by: DavidR on July 05, 2021, 02:10:14 AM

You're welcome.

Title: Re: Server error
Post by: thejbforum on July 05, 2021, 05:01:26 PM

it appears to be working now thank you...

Title: Re: Server error
Post by: DavidR on July 05, 2021, 05:11:10 PM

You're welcome, glad to hear it  ;D