Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: crsandall on July 09, 2021, 09:05:25 AM

Title: Driver Update has crippled my Machine
Post by: crsandall on July 09, 2021, 09:05:25 AM

I have trusted Avast for my security needs for many many years but today I am writing this comment because I need to warn others.

DO NOT INSTALL DRIVER UPDATER

It crippled my machine: USB3 ports no longer work, SSD goes to sleep and will not wake up, printer is recognised but errors on print.  I am working my way through the damage but for a paid-for product this is shockingly bad.

AVast, I understand the business driver to increase your product offering and revenue streams, but this has made me question whether I can trust your products any more.

Title: Re: Driver Update has crippled my Machine
Post by: r@vast on July 09, 2021, 04:23:56 PM

Hi,

I am sorry to hear about the issues you experienced.
Please consider contacting our support team via https://support.avast.com/en-gb/contact/ so that we may assist you.