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Other => General Topics => Topic started by: dnrheart on June 21, 2007, 02:38:43 AM

Title: Removing Norton Internet 2006
Post by: dnrheart on June 21, 2007, 02:38:43 AM

Hi, I have been trying to remove the Norton Antivirus Program and it keeps saying "access denied" How do I completely remove Norton to install avast!?

Title: Re: Removing Norton Internet 2006
Post by: Lisandro on June 21, 2007, 03:21:48 AM

You must be logged as an administrator to uninstall programs (and install too).

1) Remove NAV through Add/Remove programs from Control Panel. Boot.
2) Use Symantec removal tool following the three steps defined in the SymNRT (http://download.betanews.com/download/1125124391/Norton_Removal_tool.exe) tool info or here (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&src=&docid=2001092114452606&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=).
3) Boot.
4) Install avast! Boot.
5) See what you get.

Full SymNRT info:
1. Download and save these three files to the Windows desktop:
   a) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/MSIFIX.bat
   b) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe
   c) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SYMMSICLEANUP.reg

2. Run the three files that you just downloaded
   a) On the Windows desktop, double-click the MSIFIX icon.
      Click Run.
      A black window may appear very briefly.
   b) On the Windows desktop, double-click the SymNRT icon.
      Click Run.
      Click Next.
      Click I accept the License Agreement, and click Next.
      Type the letters and numbers that you see in the white box, and then click Next.
      Click Yes or OK at each prompt.
      You may need to click more than once. Your computer may be restarted for you more than once.
      You may be asked to repeat some steps after the computer restarts.
   c) On the Windows desktop, double-click the SYMMSICLEANUP icon.
      Click Run, and then click Yes.
      Click OK.

3. Boot.

Title: Re: Removing Norton Internet 2006
Post by: DavidR on June 21, 2007, 03:50:46 AM

Quote from: dnrheart on June 21, 2007, 02:38:43 AM

Hi, I have been trying to remove the Norton Antivirus Program and it keeps saying "access denied" How do I completely remove Norton to install avast!?

Does it happen to give a reason why access is denied ?
Recently someone had a problem where they needed a password (and they had forgotten it) to be able to run the uninstall.

Hopefully the SymNRT tool Tech gave will allow you to get rid of it.