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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: raj4allstar on July 14, 2021, 03:06:18 PM

Title: Amount got deducted but 1 yr subscription of Avast Premium not activated
Post by: raj4allstar on July 14, 2021, 03:06:18 PM

Hi,
I am long time user of Avast Anti Virus. I have made payment today on 14-Jul-2021 using Phone Pay UPI for buying Avast Premium 1 year subscription and the payment went through successfully. But, avast have not sent me any subscription activation email or payment receipt and Avast Premium 1yr subscription is not activated yet. Now I am confused what to do as I have made the payment but subscription is still not activated.

Title: Re: Amount got deducted but 1 yr subscription of Avast Premium not activated
Post by: Asyn on July 14, 2021, 03:33:05 PM

-> https://support.avast.com/article/Troubleshoot-activation

Title: Re: Amount got deducted but 1 yr subscription of Avast Premium not activated
Post by: r@vast on July 15, 2021, 10:48:09 AM

Quote from: raj4allstar on July 14, 2021, 03:06:18 PM

Hi,
I am long time user of Avast Anti Virus. I have made payment today on 14-Jul-2021 using Phone Pay UPI for buying Avast Premium 1 year subscription and the payment went through successfully. But, avast have not sent me any subscription activation email or payment receipt and Avast Premium 1yr subscription is not activated yet. Now I am confused what to do as I have made the payment but subscription is still not activated.

Hi, Since you made the purchase via a reseller it might be that there is a delay in receiving the confirmation email. Please PM me, if you still have not received your subscription and activation details, and I can look into it. You can also contact sales support at https://support.avast.com/en-ww/contact/sales