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Consumer Products => Avast AntiTrack => Topic started by: kenhagin on July 17, 2021, 07:15:13 PM

Title: AntiTrack blocks restart on Ryzen computers
Post by: kenhagin on July 17, 2021, 07:15:13 PM

I just upgraded my subscription, and installed AntiTrack on 5 computers - 2 AMD Ryzen 7s, 1 Intel i7, and 2 AMD FXs.  When restarting the Ryzens, I get the End Program dialog and am hung until I respond.  If I select the apps and quit from the System Tray this does not happen.  No issues with the other computers.

Title: Re: AntiTrack blocks restart on Ryzen computers
Post by: r@vast on July 19, 2021, 01:44:43 PM

Hi,

Could you please create a ticket for this issue via https://support.avast.com/en-us/contact/
Please also generate a support file and include the support file ID in your ticket.
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file