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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: jade07 on July 04, 2007, 08:27:51 PM

Title: Refusal of the Exchange subsystem to start
Post by: jade07 on July 04, 2007, 08:27:51 PM

Hello,

PC O/S Windows XP Pro, SP2
AVAST 4.7 Professional

Problem.

The Exchange/Outlook system used to function, but right now this system will not start it is waiting for the subsystem to start.  Where should this subsystem be located, what is the name of this program.  How do I get the subsytem to start?

Thanks

Title: Re: Refusal of the Exchange subsystem to start
Post by: DavidR on July 04, 2007, 09:12:20 PM

You don't mention which version of MS Outlook you use ?
This provider is for MS Outlook (not express), so if you are using MS Outlook:

Make sure the avast plugin is not disabled in MS Outlook:
Outlook 2007 > Tools > Trust center > Add-inns > Manage Disabled items.
Outlook 2003 > Help > About > Disabled items
Outlook 2000 > Tools menu > Options > Other > Advanced Options > Add-In Manager.

Title: Re: Refusal of the Exchange subsystem to start
Post by: jade07 on July 04, 2007, 09:55:25 PM

Hello,

The version of Outlook is 2003, sorry about not providing that information on the first post.

I have implemented your 2003 solution, restarted the application and now the system works.

Thanks

Title: Re: Refusal of the Exchange subsystem to start
Post by: DavidR on July 04, 2007, 11:37:25 PM

No problem, welcome to the forums.