Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: atryeu on July 06, 2007, 01:22:55 AM
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Hi,
I finally decided to get rid of Norton since my subscription was up tomorrow anyway. I was tired of all the problems, so I had been doing lots of research online over the last few months and have heard that Avast was one of the best free AV programs out there.
I removed Norton completely and setup Avast today but I am having email issues now that Avast is on here. If I go into the "On Access Protection Control" and Terminate the Internet Mail, I can check emails just fine, but with that running, I can't. I would really like to keep it enabled so my incoming emails can be scanned.
I found a help topic at this page: http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=38&nav=0,1,20 with some information that might help fix the issue, but I couldn't find the "Mail Protection Wizard" and after some searching, it seems that feature is no longer available, so I am at a loss as to how to fix this issue. My email is used heavily for work daily so I need access to it, but I want to make sure my emails are virus free when they come in.
I am running Win XP SP2. The issue is happening in both Outlook Express 6 and Mozilla Thunderbird 1.5 Avast is version 4.7
Any help is appreciated! Thank you!
- Jennifer
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The Mail Protection Wizard is designed for use with win9x, winME as the Internet Mail needs to be set-up to work with those OSes, it isn't required for win2k, winXP, Vista.
At the top of that KB article was:
This article applies only on Windows 95/98/ME operating systems.
So there is something else in the mix.
What is the exact error message or post a screenshot of the error ?
What is your email client ?
What is your firewall ?
Does it allow ashMaiSv.exe internet access ?
- If it does delete the entries for them and do a manual update and reconnect to the internet and try to download your email, this will force the firewall to ask permission again.
A link worth looking at, which is a program removal tool that can remove the remnants of a number of different Norton Programs:
Removing your Norton program using SymNRT (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039)
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Do you use any firewall? Is ashMaiSv.exe allowed to connect into the firewall settings?
Which work do you do in this computer?
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Currently I am only running the default firewall that came with Win XP.
I use both Outlook Express 6 and Mozilla Thunderbird 1.5 as my email clients (I listed these in my first post).
I get the following error when trying to check emails:
The server responded with an error. Account: 'Atryeu', Server: 'mail.pacifier.com', Protocol: POP3, Server Response: '-ERR Cannot connect to POP server 64.255.238.209 (64.255.238.209:110), connect error 10061', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
In Mozilla, the error just states that it cannot connect to the POP3 email. As soon as the Internet Mail is disabled in Avast, all of my emails will check just fine.
DavidR: Thank you for the link about Norton. I did remove all of the extras earlier today including other random folders and registry entries. I had a list of registry files and such for the software from back when I helped a friend completely remove it from their system. I also had the same version as they did, and I had kept the information and was able to delete everything completely without trouble :)
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Do you use (any) Spam application?
Can you see if this helps?
http://www.tiscali.co.uk/help/email/oe_errors_0x800ccc90.html
http://support.microsoft.com/?scid=kb%3Ben-us%3B820669&x=7&y=10
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For emails, no. I don't have any programs that help block email spam.
The 2nd link at Microsoft shouldn't be the issue. I do have multiple accounts setup, however they are for different mail servers. They do all share my one outgoing mail server through my ISP though.
My emails were checking okay with the Internet Mail settings in Avast turned on awhile ago, but now I get the same error again. It is something with the Avast email scanners, because when that feature is disabled, I can check the emails prefectly fine without any errors but as soon as I enable it again, the error comes up as soon as I try and check/send an email.
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Have you actually run the removal tool recommended by David?
Your issues seem (to me) to bear all the classic signs of a Norton intercept blocking avast.
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An update to the latest TB version (2.0.0.4) would be advised when problem solved.
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I already have a copy of the Norton removal tool on my system, which I did use after uninstalling the main program through Add/Remove Programs. I also manually went through and removed all other traces of it. Norton and Symantec no longer exists anywhere on this system, including in the registry.
I do know about the update for Thunderbird, but I had heard there were several issues with it that would interfere with some of my things so I was waiting for the next release before updating. I do not use Thunderbird as heavily as I do Outlook Express, but it does get used quite often. Outlook Express gets used daily though.
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atryeu have you tried an Avast repair
Repair Avast--Add/Remove programs/Select Avast scroll down to repair-- Must be online/ reboot
Are you sure ashMaiSv.exe has correct permissions via your Firewall
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Thunderbird 1.5.0.12 is still a supported current version of Thunderbird and version 1.5 will be officially supported until the fall of this year so there is no rush yet to go to Thunderbird 2 - and by then they may have fixed a few more of the issues with the new (and very lackluster - my opinion) release.
Since you tell us that you are using just the Windows XP firewall there should be no issues with permission for avast to make the outbound connections to your mail server.
Can you please tell us a little more about the POP3 setup for you account on mail.pacifier.com?
Are you using a secure logon option for this account at all? In Thunderbird what is the security setting for the POP3 entry for the account?
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Tednelly: The repair didn't seem to work :(
alanrf: Yes, that's what I thought too. I'm in no hurry to update Thunderbird yet, so I can wait until some of the issues are fixed in their next update before I upgrade.
My Pacifier account is actually setup in Outlook Express. Thunderbird contains 2 POP3 email accounts and those are used for my personal website, and another website that I help run.
Under Outlook Express, I have my main email account (Pacifier) and 3 others. All connect to a different mail server to check for incoming mail. ALL outgoing mail in both Outlook and Thunderbird have to go through Pacifier.
Secure Authentication is not setup for any of the email accounts. The server ports for all emails are 25 (for outgoing), and 110 (incoming).
Would the email scanner for Avast interfere with certain POP3 settings?
Still no luck today either. I enabled the Internet Mail and my emails still won't check with that turned on :(
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Secure Authentication is not setup for any of the email accounts. The server ports for all emails are 25 (for outgoing), and 110 (incoming). Would the email scanner for Avast interfere with certain POP3 settings?
Not on Windows 2k or XP. If ashMaiSv.exe allowed to connect into your firewall settings?
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Not on Windows 2k or XP. If ashMaiSv.exe allowed to connect into your firewall settings?
Avast was able to scan my emails once yesterday before it started causing the problems again, so the firewall shouldn't be a problem. I am currently only using the default firewall that came with Win XP. I double checked the settings and Avast is listed as being allowed.
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Maybe you can add the following line to the [MailScanner] section of <avast>\data\avast4.ini:
Log=20
Then generate some traffic, simulate the problem (i.e. force the avast mail scanner to time out by sending an email with attachment) and then post here the contents of the file <avast>\data\log\aswMaiSv.log
Details: http://forum.avast.com/index.php?topic=12234.msg103474#msg103474
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I had to just copy and paste the log to a txt file and attach to this post. It ran over the post limit when I tried to paste here :(
During the tests, I first tried to check my Pacifier email and got the same error as before. During my 2nd test, I sent an image attachment to one of my other addresses and that successefully went through, so it seems the issue is only with incoming email....
I edited my email out from the log to prevent any spammers and such from picking it up.... I try and avoid listing my email, especially my personal email, online to help cut down on spam.
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I really see no trouble in your log... although I'm not an expert on mail scanning. Hope Alanrf could give you a hand (http://img254.imageshack.us/img254/4091/iconcool5lw.gif)
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Hi Tech, Thank you for trying to help out. Isn't technology great? LoL I should have known that there would be problems when I switched AV software. There always seems to be something that happens when you decide to do something that should only take at most a half hour (or less). I guess that's what I get for working with computers though, huh?
Thank you again :) Perhaps somebody else might spot something out of place in the log, or come up with another idea LoL
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Perhaps somebody else might spot something out of place in the log, or come up with another idea LoL
I think Alanrf is the guy that can help here... I hope he monitors this thread 8)
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Well, you certainly did log an error in trying to get your mail from mail.pacifier.net.
I tried setting up a fictitious account using that same server name and I get exactly the same error as you do. Since you are using port 110 I am assuming that you are trying to access a POP account (rather than an IMAP account). When I changed the server name to pop3.pacifier.net I get a much more normal conversation with the server requesting my logon password.
I suggest that you too try that server name.
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Further update.
I should have added a couple of oddities. It appears that you are working with a site hosting organization that is hosting the pacifier site.
When I responded to you a couple of days ago I was able to connect (with avast intercept in place) to mail.pacifier.net port 110 and received a proper POP3 response from the server.
I notice today that any effort to connect to mail.pacifier.net at port 110 is refused (whether the avast intercept is in place or not).
However, mail.pacifier.com does connect on port 110 and gives a valid POP3 response and mail.pacifier.com does also connect on port 25 and give a valid SMTP server response.
I am wondering if this is a DNS issue that needs managing by your hosting company. On a site I used to check pacifier.net/pacifier.com (hosted at the same site) it records that:
mail.pacifier.com is a valid name
pop3.pacifier.net is a valid name
mail.pacifier.net is not a valid name
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I have a similar problem with outgoing email on VISTA -- using both Windows Live Mail Desktop & Windows Mail.
I had used McAfee and there was a setting to allow outgoing email because I had a similar problem.
McAfee was too bloated so I tried AVAST4 which works great, however I can't send mail from either Live Mail Desktop or Windows Mail.
The set-up properties of both mail systems are almost identical. There is no problem receiving mail.
I can send when I disable the Internet Mail service.
I've attached picures of the properties windows.
Both mail systems return the same error message:
The server does not support a SSL connection. Subject 'Test', Account: 'Sympatico (xxxxxx)', Server: 'smtphm.sympatico.ca', Protocol: SMTP, Server Response: '250 OK', Port: 25, Secure(SSL): Yes, Server Error: 250, Error Number: 0x800CCC7D
Is there a fix for this?
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intrac
your problem has nothing to do with this thread. However, rather than asking you to create a separate thread for your problem I hope I will be forgiven if I answer it here.
Your ISP has take the very strange course of requiring you to send your mail using the standard SMTP port (25) but also to use an SSL connection with that port. Almost every other service that wants SMTP sent via an SSL connection uses port 995.
That's just the way it is with your ISP and avast cannot scan SSL connections (nobody and no other antivirus can either). Unfortunately, it means that you must turn off outbound email scanning in the SMTP tab of the avast Internet Mail provider (uncheck the box in there). This will not affect your mail, nobody receiving email should assume it has been scanned by the sender anyway.
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Many thanks.
It works.
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Hi Alanrf,
Pacifier is my main ISP, but the POP3 email from there isn't the only one giving me the error, as I mentioned earlier. If Avast's Internet Mail is running, all my POP3's will bring up that same error. The following are the mail servers I connect all day long while checking emails (and each of these brings up the same error while Internet Mail in Avast is turned on):
mail.pacifier.com
mail.atryeu.net
64.15.133.41
That last server forces me to use the IP instead of the domain. For some reason I can't connect to that domain for the mail server (or FTP) but I can if I'm looking at the site itself.
Below are the errors I get:
The server responded with an error. Account: 'Atryeu', Server: 'mail.pacifier.com', Protocol: POP3, Server Response: '-ERR Cannot connect to POP server 64.255.238.209 (64.255.238.209:110), connect error 10061', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
The server responded with an error. Account: 'Atryeu-Net', Server: 'mail.atryeu.net', Protocol: POP3, Server Response: '-ERR Cannot connect to POP server 66.45.236.82 (66.45.236.82:110), connect error 10061', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
The server responded with an error. Account: 'Assistant Webmaster', Server: '64.15.133.41', Protocol: POP3, Server Response: '-ERR Cannot connect to POP server 64.15.133.41 (64.15.133.41:110), connect error 10061', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90
The above errors were from Outlook Express. In Thunderbird, the error just says "An error occured with the Pop3 mail server. Mail server [mail server here] responded."
Each of the mail servers bring up the exact same error while Internet Mail is going, so I didn't think it was an issue related to just the mail server. As long as Internet Mail is disabled, all of the emails check perfectly fine.
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Well I googled the connect error 10061 and it returns many hits.
Winsock Connect Error:
System Error: 10061
System Message:
No connection could be made because the target machine actively refused it.
This may fall in line with Alan's thoughts on not being able to connect.
However, others say it could be AV or firewall blocking and since avast doesn't block it would tend to point to your firewall. This is a little hard to believe as XP's firewall has no outbound checking, just check and see if there is an entry for ashMaiSv.exe in the Exceptions of the XP Firewall.
Are you absolutely sure you have no other firewall, some motherboards come with one ?
What is your motherboard ?
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I checked again and the XP Firewall lists Avast Antivirus in there... I added in the 'ashMaiSv.exe' manually and it still brings up the error. I also tried turning off the Firewall temporarily and it still brought the error up.
I'm 100% certain my motherboard didn't come with a built in firewall. I bought the board and set everything up myself. It's an "EliteGroup RC410L/800-M"
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There are some Gigabyte MBs that come with a firewall, Armour2 or something like that. I just checked the spec for your MB and there isn't a firewall incorporated into it.
I have been going over the topic again and this bit concerns me.
<snip>
Avast was able to scan my emails once yesterday before it started causing the problems again, so the firewall shouldn't be a problem. I am currently only using the default firewall that came with Win XP. I double checked the settings and Avast is listed as being allowed.
The avast email scanner should either work or not, it shouldn't be intermittent 'unless you changed something' it should act the same way.
Lets see what is running on your system that may have an impact on avast ashMaiSv.exe, HiJackThis (HJT) Program & Tutorial - Also useful as a diagnostic tool - Download HiJackThis.zip (http://www.spywareinfo.com/~merijn/files/hijackthis.zip) HJT has now been sold to Trend Micro inc. but the 1.99.1 version should still be available here or at one of the download sites. - HJT Information HiJackThis Tutorial 1 (http://www.bleepingcomputer.com/forums/tutorial42.html) or HiJackThis Tutorial 2 (http://www.tomcoyote.org/hjt/#introduction)
Post the contents of the log (copy and paste) in this topic, you may nee to spread the information over two posts.
Ignore any 023 reference to avast processes, this is a hiccup in the HJT 1.99.1 (especially missing file entry for avast)
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Hi
I am having a similiar problem as Jennifer however I can't access my hotmail account now that I have installed Avast and uninstalled Norton. After I enter the login info (Hotmail), I just get a blank screen (no error message). I am using Windows XP SP2. I tried to download the Norton uninstall feature but for some reason, nothing happens when I click on the download button.
any suggestions? thanks
Gail
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I have installed ... uninstalled Norton.
1) Remove NAV through Add/Remove programs from Control Panel. Boot.
2) Use Symantec removal tool following the three steps defined in the SymNRT (http://download.betanews.com/download/1125124391/Norton_Removal_tool.exe) tool info or here (http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&src=&docid=2001092114452606&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=).
3) Boot.
4) Install avast! Boot.
5) See what you get.
Full SymNRT info:
1. Download and save these three files to the Windows desktop:
a) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/MSIFIX.bat
b) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe
c) ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SYMMSICLEANUP.reg
2. Run the three files that you just downloaded
a) On the Windows desktop, double-click the MSIFIX icon.
Click Run.
A black window may appear very briefly.
b) On the Windows desktop, double-click the SymNRT icon.
Click Run.
Click Next.
Click I accept the License Agreement, and click Next.
Type the letters and numbers that you see in the white box, and then click Next.
Click Yes or OK at each prompt.
You may need to click more than once. Your computer may be restarted for you more than once.
You may be asked to repeat some steps after the computer restarts.
c) On the Windows desktop, double-click the SYMMSICLEANUP icon.
Click Run, and then click Yes.
Click OK.
3. Boot.
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Hi
I am having a similiar problem as Jennifer however I can't access my hotmail account now that I have installed Avast and uninstalled Norton. After I enter the login info (Hotmail), I just get a blank screen (no error message). I am using Windows XP SP2. I tried to download the Norton uninstall feature but for some reason, nothing happens when I click on the download button.
any suggestions? thanks
Gail
I can't see this has anything like the same problem as hotmail is a webmail not pop3 email solution and doesn't use the Internet Mail provider but the Web Shield provider. Please start a New Topic to avoid this topic becoming confused with two different problems.
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Hi David,
I luckily already had the program on my computer. The first part of the log is below, and the rest will be in the next post (or two)....
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Logfile of HijackThis v1.99.1
Scan saved at 5:54:25 PM, on 7/9/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Avast Anti Virus\aswUpdSv.exe
C:\Program Files\Avast Anti Virus\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Avast Anti Virus\ashWebSv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\Browser Mouse\mouse32a.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\IINet-Accelerated\slipcore.exe
C:\PROGRA~1\AVASTA~1\ashDisp.exe
C:\Program Files\CallWave\IAM.exe
C:\Program Files\IINet-Accelerated\slipgui.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HijackThis\HijackThis.exe
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R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5400
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
F2 - REG:system.ini: Shell=Explorer.exe C:\PROGRA~1\PARENT~1\ParentalFilter.exe
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: bho2gr Class - {31FF080D-12A3-439A-A2EF-4BA95A3148E8} - C:\Program Files\GetRight\xx2gr.dll
O2 - BHO: VMN Toolbar - {4E7BD74F-2B8D-469E-8DA9-FD60BB9AAE33} - C:\PROGRA~1\VMNTOO~2\VMNTOO~1.DLL (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Neopets - {CD292324-974F-4224-D074-CACA427AA030} - C:\PROGRA~1\Neopets\Toolbar\Toolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
O3 - Toolbar: Neopets - {CD292324-974F-4224-D074-CACA427AA030} - C:\PROGRA~1\Neopets\Toolbar\Toolbar.dll
O3 - Toolbar: VMN Toolbar - {4E7BD74F-2B8D-469E-8DA9-FD60BB9AAE33} - C:\PROGRA~1\VMNTOO~2\VMNTOO~1.DLL (file missing)
O3 - Toolbar: Infinity Accelerated - {8B79EE88-E62D-4AA8-B530-CC357BA112B7} - C:\Program Files\IINet-Accelerated\Toolband.dll
O4 - HKLM\..\Run: [FLMOFFICE4DMOUSE] C:\Program Files\Browser Mouse\mouse32a.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SlipStream] "C:\Program Files\IINet-Accelerated\slipcore.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\AVASTA~1\ashDisp.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: CallWave.lnk = C:\Program Files\CallWave\IAM.exe
O4 - Global Startup: Infinity Accelerated.lnk = C:\Program Files\IINet-Accelerated\slipgui.exe
O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
O8 - Extra context menu item: Show All Original Images - res://C:\Program Files\IINet-Accelerated\gui_resource.dll/327
O8 - Extra context menu item: Show Original Image - res://C:\Program Files\IINet-Accelerated\gui_resource.dll/328
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1152421066156
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O16 - DPF: {E8F628B5-259A-4734-97EE-BA914D7BE941} (Driver Agent ActiveX Control) - http://driveragent.com/files/driveragent.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{85419FF4-6058-4D2C-B182-9881E0702906}: NameServer = 64.255.237.190 64.255.237.191
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Avast Anti Virus\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Avast Anti Virus\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Avast Anti Virus\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Avast Anti Virus\ashWebSv.exe" /service (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
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I noticed that your sites are hosted at iinet. I also see now that you have installed an accelerator program provided by them called Slipstream.
According to the Slipstream website they "accelerate" email automatically for POP3 accounts. In other words they are inserting intercepts for port 110 and (unlike some other software I have tested that does the same thing) it does not play nicely with the other kids ... in this case avast. Unfortunately this issue is quite common with accelerators (most of which seem to be re-branding of a single badly written product).
So you may be able to turn off Slipstream acceleration of your email and have avast scan it or you must forgo avast scanning.
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Hi Alan,
I have the Accelerater set so it will only compress graphics and flash media. It won't mess with POP3 or FTP. I would love to get rid of the program either way, but I'm afraid that I live so far out from town and can't connect faster than 24k so without it I get nothing but timeouts while I try and browse something.
Just to double check though, I shut down the accelerator, turned the Internet Mail on and tried again, and it still is giving me the same error, even without the accelerator files running :(
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This makes me think that a proxy is used I don't know if this could be having an effect, although the Internet Mail provider doesn't have any redirect ports like the web shield to cater for having to use a proxy for acceleration. I see Alan noticed this also, I must improve my typing skills ;D
O4 - Global Startup: Infinity Accelerated.lnk = C:\Program Files\IINet-Accelerated\slipgui.exe
User interface for Slipstream - internet acceleration through compression/decompression techniques, intelligent cacheing on the server side, and real-time conversion of large/high-bandwidth images to less bulky pix. Used by popular ISPs such as IceNet, Wanadoo, Terra, OnSpeed, United Online and AOL Canada. Required if the user's account is locked in to that proxy server
Did you install this VMN Toolbar http://toolbarwizard.vmn.net/ (http://toolbarwizard.vmn.net/).
Also don't know what all that Sony cr*p is about either, I'm very wary of Sony since the rootkit issue.
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A proxy is supposed to be used for the Accelerater, but if I stop the program or close it, the proxy is disabled.
I did not install the VMN Toolbar, but I did install something else by VMN.. some little program that lets you leave sticky-type notes around your desktop. It came in handy for awhile. The toolbar may have came with it, but I don't have it active and it's not set to be loading at startup.
I hate the Sony program. There was some promotion on a brand of toothpaste for awhile that was giving away a code for 2-3 free music downloads per code, and that program was required. As soon as I get a new cd burner to get the music out of the program, it's getting deleted. I just downloaded the program to get the free music :)
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Unfortunately I don't know anything about how this accelerator works other than it uses a proxy to achieve what it tries to do.
As an example I know that the web shield proxy, even when paused, traffic still uses it but it isn't scanned, it is only when terminated that the proxy isn't used. So I don't know if there is a similar hook, on this (where it still goes through iinet before arriving at your email server) which still gets in the way. Alan is more experienced on the email issues than I so I hope he will continue to try and help. I'm calling it a night or morning, almost 3 a.m. here.
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It does use a proxy - that works for its Web connections - that is pretty clear. A Web proxy has nothing to do with email in any shape or form. Its "automatic" email intercept must work similarly to avast's.
However, the interface (according to this site - if I have the right one http://www.slipstream.com/our_solutions/guide.html#interface ) will allow you to specify that you do not want POP3 intercepted by the product. To make that effective I suspect that a system restart would be needed to allow avast to get its intercept working properly.
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Thank you for the help David! When I closed out the accelerater, there are 2 seperate files for it and I closed both down so the proxy should have been shut down as well I'd imagine.
I don't know much about proxies though, but I'd imagine since that's the only thing using one and the program was shut completely down, the proxy would be as well.
I must also head off for the night I guess. My internet has had issues with the local dial up number I use for the last 2 days and it's having problems responding and staying connected. Hopefully they get the problem fixed tomorrow.
Thanks again for trying to help me out! Yikes, 3am there? Are you over in Europe perhaps? It's only 7pm on the west coast of the USA right now.
Alan: I already have Accelerated set so doesn't mess with POP3. I attached a screenshot of the settings for the program to this post. (There is nothing set in the Proxy Exclution list that is shown as a button in that screenshot, just in case you ask about that...)