Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Goliver on July 08, 2007, 06:19:21 AM
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Hello ,
Try to install Avast 4 Home after i install a new copy of my OP ,
and I'm getting An error "An error 1006 ..... " .
I tried to download again but the same error is still there .
My Comp Spec :
Intel(R) Pentium(R) 4 CPU 3.00GHz
SiS 661FX rev. 11
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
THX 4 Your help
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Try to install Avast 4 Home after i install a new copy of my OP ,
and I'm getting An error "An error 1006 ..... " .
I tried to download again but the same error is still there .
Have you got any other anti-virus or anti-spyware or firewall running on your computer?
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Hi , -- Joshua --
Nope i don't have any other Antivirus Or Other protection...
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Is the error on the avast! Installer or Windows XP?
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Hi -- Joshua -- ,
I'm getting this message after D-click on setupeng.exe
I'm attaching a pic of the error
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Are you trying to safe the file or run it directly after saving?
Do you have a dial-up? Can you use a download manager?
Are you trying to download from the official site?
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Hi Tech ,
1.) I download the file from the official site , saved it on my HD .
2.) I download the file on anther computer saved it on disk on key , and got the same problem .
3.) I download the Avast Pro Try Version , and got the same problem .
4.) i dont have a dial-up connection im connecet thrug a router .
P 4
512 Mb
Windows Xp HOME sp2 ( new clean install )
THX
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This is the error log I'm getting .( file attached )
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This is the error log I'm getting .( file attached )
Your log is confusing me... too much 'not okay' messages...
Did you install any other antivirus before avast? Any other security program that could be interfering?
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Hi Tech ,
I just formated my HD and done clean install ( Windows Xp HOME Edition Sp2 ) .
I did not install any other Antivirus or AntiSpywear .
THX
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I suggest an installation from the scratch:
1. Uninstall avast from Control Panel first.
2. Boot.
3. Use Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) for complete uninstallation.
4. Boot.
5. Install again the last version.
6. Boot.
7. Check and post the results.
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Dear Tech ,
I DID NOT INSTALL AVAST SO HOW I SUPPOSE TO UNINSTALLL IT ............. ?
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The install failed, but it may have managed to do some of the installation before it failed, so you need to get rid of that failed install. The default location for avast is C:\Program Files\Alwil Software\Avast4, check to see if that was created.
If you can't do it with a regular add remove programs (with is likely because of the failed install) then you use the uninstall utility and continue from step 3 of Tech's Instructions which includes a link to download the avast Uninstall Utility.
We are trying to help you so the CAPS LOCK key is the loud (shouting) key, yes you might well be frustrated, but we do this in the hope that it might help no other reason.
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Sorry for the Cap's .
i have done all the steps you wort , and still got the same problem .
More staff i have done :
Replace my memory ( RAM ) .
Update my bios ( 661FX-M7 my board) .
THX
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Well the windows error 1006 = "The volume for a file has been externally altered so that the opened file is no longer valid." So something would appear to have corrupted the file.
Did you use a download manager to download the file ?
If so try without one.
Try downloading from another trusted location, http://www.download.com/Avast-Home-Edition/3000-2239_4-10602417.html?tag=lst-0-1 (http://www.download.com/Avast-Home-Edition/3000-2239_4-10602417.html?tag=lst-0-1). This link is from the avast.com home page is an alternative download link for the English version of avast Home.
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1006 is our internal error.
Try this: run the setup, wait for the error dialogue, _do not_ press anything. Open another explorer window, navigate to avast temp dir a check if it's full of vpu files.
Because your log says:
08.07.2007 18:43:42 general: Used server: C:\DOCUME~1\user\LOCALS~1\Temp\_av_sfx.tm~a02840
That means the name of the temp dir for avast sfx (it's random)
08.07.2007 18:43:42 file: GetFileWithRetry:DSA_FileVerify(C:\Program Files\Alwil Software\Avast4\Setup\av_pro_core-397.vpu), error: 0x00000000
And this means that av_pro_core-397.vpu was not there or was broken.
Be also sure you've got enough space on the drive and you have write rights to the dir.
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hi '
i download it form avast site...and from download.com
same problem
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THX kubecj ;
I done what you told me :( .
my HD is empty ( only win xp home )
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my HD is empty ( only win xp home )
Are you logged as an administrator (or a common user)?
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hi tech ,
log in as Administrator
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Sorry... I can't help further... hope someone from Alwil could imagine what is going on...
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I can't help because Goliver still haven't replied to my questions in my latest post. I'm still interested what files are in the temp dir, because setup.log suggest they are not there.
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Has anyone figured out the fix for this error. I just convinced a bud to install and he is now getting this error. Norton has been removed. The setup exe for avast has been removed. There are no file found in local settings as previously mentioned. There are no files in the Programs or Registry. But each time the setup exe is downloaded from Cnet.com the error continues. The setup on the pc is XP office, no antivirus, dial up. I think the problem is with CNet.com as I have noticed the download starts with an indicated 2 hours to complete, then it quickly changes up to 12 minutes and completes. I have left my bud's and called him back and instructed him to try downloading the English version directly from avast.com.
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bump. Anyone?
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Just to finalize the problem my friend was having with the error 1006, remove old antivirus, then install avast. Download the avast program directly from the avast site by selecting the English version. If your on dial up expect the download to fail several times before it finally downloads. When you have to start a new download delete the setupeng.exe that failed before downloading again. In this case we downloaded 8 times before it finally completed. Bud is now up and running and once again a happy camper.
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Thanks for the feedback your perseverance (or Bud's) is commendable.
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When you have to start a new download delete the setupeng.exe that failed before downloading again.
Or, try to use a download manager.
Free Download Manager can do this job (and many others) very well.
http://www.freedownloadmanager.org/