Avast WEBforum
Consumer Products => Avast Secure Browser => Avast Secure Browser for Windows => Topic started by: rocksteady on August 02, 2021, 09:57:50 AM
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Since update to ASB 92. the browser no longer connects to common websites.
FF and Opera work fine.
I may ditch ASB as too problematic.
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Since update to ASB 92. the browser no longer connects to common websites.
FF and Opera work fine.
I may ditch ASB as too problematic.
Examples? I haven't run into any problems. Thanks.
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Since update to ASB 92. the browser no longer connects to common websites.
FF and Opera work fine.
I may ditch ASB as too problematic.
Examples? I haven't run into any problems. Thanks.
No problems here either, so some examples might help...
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Examples.. well everything is timing out as Loading. Basically the browser is dead. Cannot even open myavast.com
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Examples.. well everything is timing out as Loading. Basically the browser is dead. Cannot even open myavast.com
Not my experience at all.
(https://d1ka0itfguscri.cloudfront.net/Lh/2021/08/02/14/14/crjn22ViSBo/preview.jpg)
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It was not my experience until today either.
I tried an uninstall and install, but the installer does not complete, seems to stick at about 90%.
Task Manager says ASB 32bit installer, but I'm sure I had ASB 64bit version before I uninstalled it.
Tried installation twice and hangs both times.
I have now given up on ASB on this Win10 machine.
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I thought I would show you a screenshot of ASB Installer hung at 90% for several mins.
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The Installer did (2) Retries then finally but slowly completed the installation ASB Version 91.1.10935.165 (Official Build) (64-bit).
But it still does not connect to any websites.
I am typing this on FF browser on the same machine.
My ASB Diagnostics Info:
executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\XX\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v2021 (x64)
av_version=21.6.2474
urlscanner_version=1.7.0.287
host_prefix=
browser_version=91.1.10935.165 (Official Build (64-bit))
cgid=100
cid=2101
uid=faf40261c99b448098a3c55424b0569f
Channel: stable
OS language: en-gb
Browser language: en-GB
Search Engine URL: https://duckduckgo.com/?t=avast&q={searchTerms}
Omaha version: 1.8.1189.1
Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.5.181
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.7.1.292
gomekmidlodglbbmalcneegieacbdmki : Avast Online Security : 20.3.10
kdhipfbocahipinepiahppeionfbahlg : Avast Video Downloader : 2.5.151
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.52
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.16
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.6.130
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 9121.329.0.0
Disabled extensions:
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Since update to ASB 92. the browser no longer connects to common websites.
FF and Opera work fine.
I may ditch ASB as too problematic.
Das gleiche Problem habe ich nach dem Update auch.
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Since update to ASB 92. the browser no longer connects to common websites.
FF and Opera work fine.
I may ditch ASB as too problematic.
Das gleiche Problem habe ich nach dem Update auch.
English translation:
I also have the same problem after the update.
@krswo . Good to hear I'm not alone. Please post here in English. It is easy to use an online translator.
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Since update to ASB 92. the browser no longer connects to common websites.
FF and Opera work fine.
I may ditch ASB as too problematic.
Das gleiche Problem habe ich nach dem Update auch.
English translation:
I also have the same problem after the update.
@krswo . Good to hear I'm not alone. Please post here in English. It is easy to use an online translator.
Did you check your firewall? Is it on private?
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Avast Free with Windows Firewall, Private Network.
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when I try to load ASB it very briefly opens and then closes on its own. its not open long enough for me to see if there are any error messages. reinstalling has also not helped
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Thank you for reporting the issue, our developers are investigating it.
We will come back to you, as soon as possible.
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Hello, I also have the same problem after the update 91 and 92.
I can’t navigate with version 92 where can I load version 90 for a check. (Windows 7 (x64) Service Pack 1
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Same problem here, today gives me err_time_out
Hopefully it gets solved sooner than last time.
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My Avast Browser also stopped working a few days ago, just eternally trying to load any webpage, then sometimes errors out. Win 8.1 laptop. Seven other browsers and system functions all normal. Tried disabling and re-enabling firewall passage, no joy. Tried resetting to default settings, no change.
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Hello, I am also unable to connect to internet websites using ASB. Other browsters (Opera, Edge) work fine..
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Hello, I am also unable to connect to internet websites using ASB. Other browsters (Opera, Edge) work fine..
I don't think you'll hear anything till after the weekend. (Monday)
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Thank you for your patience!
We found out that the issue is caused by the Web Shield on the Avast Antivirus side. This issue has a high priority and we are working on it.
We will keep you informed.
Kind Regards,
Olga.
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Thank you for your patience!
We found out that the issue is caused by the Web Shield on the Avast Antivirus side. This issue has a high priority and we are working on it.
We will keep you informed.
Kind Regards,
Olga.
Is there a reason why it's only effecting some users and not others?
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Any progress? It's still not working.
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Another update, and it seems to be working now. Thanks.
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Just checked again and still the same error:
This site can’t be reachedtails.boum.org took too long to respond.
Try:
Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_TIMED_OUT
I'm at release:
Avast Secure Browser is up to date
Version 92.0.11264.132 (Official Build) (64-bit)
It is the same for all websites.
All other browsers work fine.
Win7
Thanks
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Hello, I also have the same problem after the update 91 and 92.
I can’t navigate with version 92 where can I load version 90 for a check. (Windows 7 (x64) Service Pack 1
Yes, now with the Avast 21.6.2474 (version 21.6.6446.683) version it works,
thank you.
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I'm as up-to-date as others and I'm still having this problem.
It started yesterday after a Windows update.
Avast free antivirus 21.6.2474 (build 21.6.6446.683)
Avast Secure Browser is up to date
Version 92.0.11264.131 (Official Build) (64-bit)
As indicated above, the problem goes away if I turn off Web Shield, but I don't want to do that.
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I'm as up-to-date as others and I'm still having this problem.
It started yesterday after a Windows update.
Avast free antivirus 21.6.2474 (build 21.6.6446.683)
Avast Secure Browser is up to date
Version 92.0.11264.131 (Official Build) (64-bit)
As indicated above, the problem goes away if I turn off Web Shield, but I don't want to do that.
Avast has already acknowledged the problem and reported that they looking into it.
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After updating Avast Secure Browser on Win10 Pro, it will no longer connect to websites.
Verified download, re-downloaded, un-installed, re-installed. Still No Go to internet.
Every other browser does: FFox, Chrome, Brave, Vivaldi, Opera, Edge.
Diagnostic Info from ASB itself:
executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\CheetahFTL\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v2009 (x64)
av_engines=Avast Antivirus, AMSI - Avast IAntimalwareProvider implementation
active_av_engine=Avast Antivirus
av_version=21.6.2474
urlscanner_version=1.8.0.346
host_prefix=
browser_version=92.0.11264.132 (Official Build (64-bit))
cgid=113
cid=1133
uid=e91478884e6e4f55a54d3a3fdfd61c96
Channel: stable
OS language: en-us
Browser language: en-US
Search Engine URL: https://www.bing.com/search?pc=CBHS&ptag=N{bing:campaignId}D{bing:installDate}A9DFA1A1FF2&form={bing:formCode}&conlogo=CT3210127&q={searchTerms}
Omaha version: 1.8.1065.0
Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.7.2.297
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.52
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.16
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.6.130
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 9221.427.0.1
Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.5.181
kdhipfbocahipinepiahppeionfbahlg : Avast Video Downloader : 2.5.151
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675
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Confirming that turning off Web Shield enables the Avast Browser to work.
But still NOT fixed after today's update of Antivirus and update of Browser.
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Agree with Ramana,
Ran AvastSecureBrowser update today to get to browser_version=92.0.11400.132 (Official Build (64-bit))
but problem still exists. Also, then went inot Avast Security and specifically disabled WebShield for 10 minutes.
Closed ASB and reinitialized, but problem still exists: unable to get to internet.
The graphic is appropriate, although unable to post it.
Hoping for a fix/work-around, Thank you
Let us know if you need more info.
executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\CheetahFTL\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v2009 (x64)
av_engines=Avast Antivirus, AMSI - Avast IAntimalwareProvider implementation
active_av_engine=Avast Antivirus
av_version=21.6.2474
urlscanner_version=1.8.0.346
host_prefix=
browser_version=92.0.11400.132 (Official Build (64-bit))
cgid=113
cid=1133
uid=e91478884e6e4f55a54d3a3fdfd61c96
Channel: stable
OS language: en-us
Browser language: en-US
Search Engine URL: https://www.bing.com/search?pc=CBHS&ptag=N{bing:campaignId}D{bing:installDate}A9DFA1A1FF2&form={bing:formCode}&conlogo=CT3210127&q={searchTerms}
Omaha version: 1.8.1065.0
Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.7.2.297
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.52
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.16
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.6.130
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 9221.427.0.1
Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.5.181
kdhipfbocahipinepiahppeionfbahlg : Avast Video Downloader : 2.5.151
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675
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Happy to report this issue is resolved!
Ensure that you manually update your Avast Security updates to most recent versions, reboot to ensure changes/updates take effect and that ASB is at browser_version=92.0.11400.132 (Official Build (64-bit)).
Thank you!
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... reboot to ensure changes/updates take effect ...
After rebooting this afternoon, Browser is working again. :)
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Updated everything, cleared cache multiple times, reboot twice daily and ran 3 A/V scans (using Avast Premium Security) and ASB still lagging badly.
Even did a SFC and all was good.
I've stopped using the ASB. Tired of the "timeouts". Poor performance and constant issues for the last week.
Using regular Chrome and it works well. Definitely not a hardware issue.
Avast Premium Security - 21.6.2474 (build 21.6.6446.683)
Win10 - Fully updated
Bank Mode is even worse!!
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Same experience as LEAFS.
Did all A/V scans, ran SFC, ran CHKDSK, everything is good. Except for ASB!
ASB has NOT worked right since that "UPGRADE TO PRO" showed up in the settings window! I'm starting to believe AVAST has purposely screwed with the ASB regular edition in order to get people to pay to upgrade. I'm to the point where I'm uninstalling ASB, because Chrome, Opera, and EDGE are ALL working perfectly with no LAGGING.
ASB was always my browser of choice, until this past week or so. It reminds me of the problems with Firefox back in the day, and how everyone dumped FF and moved on. AVAST should learn from history before we all start cancelling our premium subscriptions and move on to another product line.
And the worsdt thing of all? ALL my clients who I got to subscribe to AVAST are encountering the same ASB problems, and they're calling ME to fix it, which I can't, and so they blame ME for talking them into AVAST for their businesses. >:( :'(
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Same experience as LEAFS.
Did all A/V scans, ran SFC, ran CHKDSK, everything is good. Except for ASB!
ASB has NOT worked right since that "UPGRADE TO PRO" showed up in the settings window! I'm starting to believe AVAST has purposely screwed with the ASB regular edition in order to get people to pay to upgrade. I'm to the point where I'm uninstalling ASB, because Chrome, Opera, and EDGE are ALL working perfectly with no LAGGING.
ASB was always my browser of choice, until this past week or so. It reminds me of the problems with Firefox back in the day, and how everyone dumped FF and moved on. AVAST should learn from history before we all start cancelling our premium subscriptions and move on to another product line.
And the worsdt thing of all? ALL my clients who I got to subscribe to AVAST are encountering the same ASB problems, and they're calling ME to fix it, which I can't, and so they blame ME for talking them into AVAST for their businesses. >:( :'(
Reported to Avast. Let's see if that helps.
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We're urgently looking into this at the moment, our current hypothesis is that our URLInfo backend might be slowing down requests, this is used to check that sites you visit are secure.
I will post here when we have more information.
Thank you for reporting this issue
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Despite the ASB update, things have not improved. Bank Mode constantly indicates "Page Unresponsive" and it takes up to 30 seconds to load webpages. Diagnostic is as follows:
executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\Mike\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v2004 (x64)
av_engines=Avast Antivirus, AMSI - Avast IAntimalwareProvider implementation
active_av_engine=Avast Antivirus
av_version=21.6.2474
urlscanner_version=1.8.0.346
mimic_version=v0.1.20-26a5352
host_prefix=
browser_version=92.1.11471.160 (Official Build (64-bit))
cgid=213
cid=2100
uid=cef4995142314a9bbb7061bb5b48140a
Channel: stable
OS language: en-us
Browser language: en-US
Search Engine URL: https://www.google.com/search?client={google:client}&q={searchTerms}&{google:originalQueryForSuggestion}{google:assistedQueryStats}ie={inputEncoding}
Omaha version: 1.8.1065.0
Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.7.2.297
kdhipfbocahipinepiahppeionfbahlg : Avast Video Downloader : 2.5.151
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.52
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.16
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.6.130
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 9221.427.0.1
Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.5.181