Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: garry42 on August 02, 2021, 04:30:21 PM

Title: Firewall settings for IPVanish
Post by: garry42 on August 02, 2021, 04:30:21 PM

I have Avast Premium Security

I installed IPVanish VPN today but the only way to get it working is to disable the Firewall.

I set it to a private network. I have added of the exe files as application rules with 5 bars.

But when I turn the firewall back on I have no access to the Internet

Any idea?

Title: Re: Firewall settings for IPVanish
Post by: r@vast on August 02, 2021, 05:23:39 PM

Hi,

Did you set the IPVanish VPN network to private or only your main network?

Do you have "Allow VPN connections via..." enabled under System rules?
(open Avast Antivirus, and go to ☰ Menu ▸ Settings ▸ Protection ▸ Firewall ▸ System Rules)

Title: Re: Firewall settings for IPVanish
Post by: garry42 on August 02, 2021, 09:08:16 PM

Hi.

It is set to private and the "Allow VPN connetions via.. " is enabled.

Any idea?
/
Garry

Title: Re: Firewall settings for IPVanish
Post by: r@vast on August 03, 2021, 12:17:33 PM

Quote from: garry42 on August 02, 2021, 09:08:16 PM

Hi.

It is set to private and the "Allow VPN connetions via.. " is enabled.

Any idea?
/
Garry

Hi,

Could you please provide us with a support file ID (please post it here)?
To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file
If you wish, you can also contact support via https://support.avast.com/en-us/contact/paid_pc_avast-premium-security