Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: wwalker555 on July 15, 2007, 03:56:04 AM
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Sorry but I'm going to ask a dumb question. How can I tell if Avast is scanning my incoming and outgoing email? I see in the documentation that you can go to start/programs/avast! antivirus/mail protection wizard to do a few things --- but there is NO mail protection wizard. When I go to start/programs/avast! antivirus, it immediately starts a scan of my memory then goes to the simple user interface.
What this is leading up to is a email problem that I have been having lately -- sometimes outgoing or incoming email does not arrive for quite a bit after it was originally sent. I have contacted my ISP and they indicated that Avast is the possible hold up. Any thoughts on this my anyone?
Thanks for any replys.
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open avast in system tray and click internet mail or outlook/exchange depending on email client you useshould say number of emails scanned or bootom of the email your reading should say scanned by avast
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The mail protection wizard is only required for win9x, winME, so if you have win2k, winXP, vista then you don't require it.
You shouldn't have to start avast manually it starts automatically on boot. I suspect you are clicking the avast icon on the desktop and this is a means of launching the on-access scan, preceded by memory scan.
When avast is scanning email, an icon is displayed on the system tray and the avast icon rotates.
What Operating System are you using ?
Is there an avast icon in the system tray, bottom right of the screen ?
What avast! processes are running in Task Manager, they beginewith ash or asw ?
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(OK I've never done this before so i think I'm doing this right.)
Alright, I'm using Mozilla Thunderbird 2.0.0.4 for checking my gmail with the POP3 thing. I recently installed avast! 4.7 and when i check my email the Internet mail resident scan count remains at 0. Are my emails being scanned or not? Somebody please help.
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(OK I've never done this before so i think I'm doing this right.)
Alright, I'm using Mozilla Thunderbird 2.0.0.4 for checking my gmail with the POP3 thing. I recently installed avast! 4.7 and when i check my email the Internet mail resident scan count remains at 0. Are my emails being scanned or not? Somebody please help.
There is an explanation of this here: http://forum.avast.com/index.php?topic=28150.msg229981#msg229981
Since SSL/TLS e-mail is encrypted and decrypted in the client, external virus scanners (including avast!) can't read or scan it.
The solution is to pass e-mail in and out un-encrypted from your client (Outlook Express, Thunderbird, ...) to a proxy program (Stunnel) that does the actual ssl or tls encryption/decryption of the pop3/smtp e-mail and communicates directly with the ISP server on the appropriate ports. Download here: http://www.stunnel.org/download/binaries.html
If you do want your Googlemail/Gmail received by Thunderbird and scanned then there is another alternative to STunnel. You can use the Thunderbird Webmail extensions to retrieve your GMail for you - with the Thunderbird GMail extension and unchecking one box in the Internet Mail provider of avast you can receive and send GMail and have it scanned by avast as a regular POP account.
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Thanks a bunch, but where is the plug in for thunderbird? I've never heard of it before.
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Thanks a bunch, but where is the plug in for thunderbird? I've never heard of it before.
It's not an avast plugin (like for Outlook) but a Thunderbird extension.
Google is your friend...
http://webmail.mozdev.org/installation.html
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Hi Tech, you said:
If you do want your Googlemail/Gmail received by Thunderbird and scanned then there is another alternative to STunnel. You can use the Thunderbird Webmail extensions to retrieve your GMail for you - with the Thunderbird GMail extension and unchecking one box in the Internet Mail provider of avast you can receive and send GMail and have it scanned by avast as a regular POP account.
I use thnderbird extensions.
What box must i uncheck??
Thanks a lot.
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'Ignore local communication' in the Redirect tab of settings of avast Internet Mail provider.
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What's local communication?
Unchecking it affects my security?
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What's local communication?
Unchecking it affects my security?
Between one program in your computer to another program in your own computer.
Local proxy is it called.
Security is enhanced, not reduced.
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Thanks a lot
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Ok, but how do I know that it is scanning. the message thing in the pictures above doesn't show up.
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If it doesn't show up and the avast icon isn't rotating then it isn't being scanned.
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Ok, but how do I know that it is scanning. the message thing in the pictures above doesn't show up.
To see if avast! is scanning emails, check one of these points:
1) Is the avast icon (the special one of email scanning) be shown in the system tray?
2) Is your email header with the lines X-Antivirus: avast! (VPS XXXXXX-X, XX/XX/2007), Inbound message and X-Antivirus-Status: Clean? (Right click the message, choose Properties and Details)
3) Are clean notes added at the bottom of the email? (Internet Mail provider settings)
You can test the security of your email system here: http://www.gfi.com/emailsecuritytest/
To see the Standard Shield and other protection:
1) Is the 'a' blue icon swirling?
2) Right click the icon once and see what are the 'last scanned files'...
3) Use eicar virus test.
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Hi everybody!
I have a problem here. Help me, please, the brightest minds!
after installation, there's message on the screen: " Unknown error. Scan completed with error. 183=Cannot create a file when that file already exists." I'm not good at computers, but just guessing that the cause of this problem might be that I'd had Avast Home Edition 4.7 before. But it was unitstalled.
Do you know how to solve it? ;D
I wanna keep Avast as the antivirus.... :(
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Hi everybody!
I have a problem here. Help me, please, the brightest minds!
after installation, there's message on the screen: " Unknown error. Scan completed with error. 183=Cannot create a file when that file already exists." I'm not good at computers, but just guessing that the cause of this problem might be that I'd had Avast Home Edition 4.7 before. But it was unitstalled.
Do you know how to solve it? ;D
I wanna keep Avast as the antivirus.... :(
Please, don't post twice the same. Just double the help effort...
If you uninstall avast, it's not guilty here...
Maybe, as I've posted before, you should open your own thread for this.
When you do that, we will need more information to be able to help you:
- Which OS are you using? Is it up to date?
- What avast! version (4.7.xxx) and VPS file (virus database) number?
- Which actions have you taken to try solving the problem?
- Do you use a firewall? Which one?
- Do you have any other antivirus installed in your system?
- Any other security programs that could interfere?
- Any useful information into Control Panel > Administrative Tools > Events, specially 'Errors'.
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now i can't connect to my gmail account at all. as for avast! the icon rotates and thats all. is it scanning right?
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now i can't connect to my gmail account at all. as for avast! the icon rotates and thats all. is it scanning right?
Did you install Stunnel? Without Stunnel you won't be able to get Gmail to an email program (Pop3) and use avast at the same time.
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no i didn't I installed the extension though.
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no i didn't I installed the extension though.
And does the extension work? I use Stunnel instead of the extension...
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the extension does nothing
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Please, don't post twice the same. Just double the help effort...
If you uninstall avast, it's not guilty here...
Maybe, as I've posted before, you should open your own thread for this.
When you do that, we will need more information to be able to help you:
- Which OS are you using? Is it up to date?
- What avast! version (4.7.xxx) and VPS file (virus database) number?
- Which actions have you taken to try solving the problem?
- Do you use a firewall? Which one?
- Do you have any other antivirus installed in your system?
- Any other security programs that could interfere?
- Any useful information into Control Panel > Administrative Tools > Events, specially 'Errors'.
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Well, so you are THE GUY here? The brightest one?=))
There's some additional info for u:
-Avast 4.7 home
-Windows XP, updated
-Additional protective software is: Adware, MAX registry.No other antivirus.
-VPS 000757-3
If you tell me what other programs could interfere with Avast software, then i can answer.
And, more polite tech support answer would be nice to read!=)
Thank you!
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the extension does nothing
So... maybe you need to try Stunnel.
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And, more polite tech support answer would be nice to read!=) Thank you!
Well... I never intend to be impolite... I won't be here for free helping if I need to be impolite...
I'd had Avast Home Edition 4.7 before. But it was unitstalled.
Again, if you uninstall avast, it's not guilty here...
What is exactly the problem that you have 'without' avast installed?
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techman94,
there is very little thread discipline in avast and so having multiple discussions going on in this thread makes life confusing.
However, I use the gmail extension every day with with Thunderbird. If you need help with getting it to work let me know and we can discuss it outside this messy thread.
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Again, if you uninstall avast, it's not guilty here...
What is exactly the problem that you have 'without' avast installed?
I dont really understand what do u mean under "Without Avast Installed"???
Where are u from? Is there any possible way to call the office or tech support?
Meanwhile, I have already said before : Avast 4.7 Home edition has been installed on my laptop. But it doesn't want to scan my comp! And the message I have already posted.
thank you.
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I dont really understand what do u mean under "Without Avast Installed"???
I don't understand... you've said you've uninstalled avast and after that avast is the problem, I just can't understand how avast could be the problem if it isn't even installed.
Where are u from?
Brazil 8)
Is there any possible way to call the office or tech support?
Telephones and email are available in http://www.avast.com/eng/how-to-contact-alwil-software.html
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I don't understand... you've said you've uninstalled avast and after that avast is the problem, I just can't understand how avast could be the problem if it isn't even installed.
Ok....Please, I'll repeat it again. Sure, I like repeat stuff something i don't really know about!;=))) It's been an interesting experience so far with the Avast team!..=))))))
Now, Avast was uninstalled. LONG TIME ago. BUT! I have installed it AGAIN, 2nd TIME. And after this last installation Avast gives me ERROR 183 as soon as atempt scanning my comp instead of working nicely as it's promised.
You not playing me, right?=))
I'm just a simple Russian girl who is trying figure some computer s*** out!=))) So, i just need you to help to solve it faster, than it has been going so far....
thanks again a lot.
p.s. Brazil is HOT!
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Is there any possible way to call the office or tech support?
Telephones and email are available in http://www.avast.com/eng/how-to-contact-alwil-software.html
Just note: those numbers and contacts are NOT for technical support of avast! Home users. For Home users there is running nice support/ticketing system on the http://support.avast.com/ website or forums here.
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Is there any possible way to call the office or tech support?
Telephones and email are available in http://www.avast.com/eng/how-to-contact-alwil-software.html
Just note: those numbers and contacts are NOT for technical support of avast! Home users. For Home users there is running nice support/ticketing system on the http://support.avast.com/ website or forums here.
Ok. But so far nobody can really answer my questions ab. Avast 4.7 here. I can't use it.