Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: 繼賢 on August 10, 2021, 09:47:22 AM

Title: I have been paid for renewal but I can’t find the order
Post by: 繼賢 on August 10, 2021, 09:47:22 AM

My avast cleanup premium is automatically renewed and I want to cancel it. But the order record cannot be found in my account. How can I cancel it?

Title: Re: I have been paid for renewal but I can’t find the order
Post by: r@vast on August 10, 2021, 10:40:18 AM

Quote from: 繼賢 on August 10, 2021, 09:47:22 AM

My avast cleanup premium is automatically renewed and I want to cancel it. But the order record cannot be found in my account. How can I cancel it?

Hi,

You had a typo in your email address ( yhoo.com.tw) used for this trial subscription.
The order ID is: 97506846600
Please contact support via https://support.avast.com/en-ww/contact/sales

Title: Re: I have been paid for renewal but I can’t find the order
Post by: Nipuna2 on September 17, 2021, 02:29:59 PM

Same here I cant find any type of order id Subscription ID - ********. Please send me my order ID at ***removed for privacy reasons ***

Hi,

You had a typo in your email address (you missed the 3). Your order ID is 99102634100.