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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: denman on July 23, 2007, 11:53:10 AM

Title: I NEVER get a registration key
Post by: denman on July 23, 2007, 11:53:10 AM

I am a new user of HE4 and my trial period "expires" on the 5th August  ...I have registered now on 9 occasions and have never got a key from the so called robot ... (I have checked spam and firewall and antivirus)

I have even sent e-mails to avast support ( with NO responses )

How does one register this free product  ???

The product is great .... registration is (well ?)

Is there anybody out there .....
rgds Dennis:(

Title: Re: I NEVER get a registration key
Post by: chocholo on July 23, 2007, 12:25:14 PM

Last license file was generated && sent on Jul/16/2007 15:17:51. Try to use http://www.avast.com/eng/home-license-resend.php to re-send your license key.

Title: Re: I NEVER get a registration key
Post by: DavidR on July 23, 2007, 03:19:57 PM

I suggest you try a different email address as this would appear to be an ISP or user installed Spam filter at work. Ensure that you whitelist register @ avast.com (without the spaces) in any anti spam filter.

What is your ISP and is that the same domain of yoyr email address ?

You could get a free Yahoo account, this has worked for many to be able to receive their registration key email.

Title: Re: I NEVER get a registration key
Post by: oldman on July 28, 2007, 08:39:17 AM

In addition to the address DavidR supplied, I have this one also allowed in the spam controll  register @ asw.cz (without spaces)

Title: Re: I NEVER get a registration key
Post by: DavidR on July 28, 2007, 02:46:04 PM

It normally registration email comes from register @ avast.com without the spaces. The ones from asw.cz don't seen to be filtered as your forum email notifications use the asw.cz domain and they seem to get through without problem.

I just wonder if Alwil should use the asw.cz domain for the resend email requests as many requests might well be to do with spam filter blocking ???

Title: Re: I NEVER get a registration key
Post by: denman on July 28, 2007, 11:53:31 PM

Thanks to all you guys for your help .... it appears to have been an ISP
issue  (thanks DavidR )    :)

I have now resolved the problem by creating an e-mail account on YAHOO
and registering as a new user ....

Registration Key received .. AVAST 4 registered .. HAPPY user !!!

Why WANADOO.NET.MA doesn't work is beyong me ... but if all else fails
listen to those who know what they are talking about ...

Big Thanks ... Dennis

Title: Re: I NEVER get a registration key
Post by: oldman on July 29, 2007, 12:17:52 AM

Glad you got it.

Some isps use a spam blocker which isn't very configurable by users. The one my isp uses only give you 3 choices and no whitelist to which you can add to. Because of my outlook express rules, I just checked my mail on line until the email came though. I can't remember if it had been tagged as spam or not. If it had been then I could have reported it as not spam and it would have been added to my??? safe list. Bit of a hassle I know, but it's free.

Title: Re: I NEVER get a registration key
Post by: DavidR on July 29, 2007, 12:25:36 AM

Quote from: denman on July 28, 2007, 11:53:31 PM

Thanks to all you guys for your help .... it appears to have been an ISP
issue  (thanks DavidR )    :)

I have now resolved the problem by creating an e-mail account on YAHOO
and registering as a new user ....

Registration Key received .. AVAST 4 registered .. HAPPY user !!!

No problem, glad I could help, welcome to the forums.