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Consumer Products => Avast SecureLine VPN => Topic started by: robinrex on August 12, 2021, 11:04:30 PM

Title: my wifi works, but I can't access the internet or my VPN server
Post by: robinrex on August 12, 2021, 11:04:30 PM

I've had to hook up to the internet by an ethernet cable.  Tech support says that can't go online to help because I have a Mac.  They referred me to
the Production team who have a recording saying to go to the web.  I'm not getting the help I need from Avast.

Title: Re: my wifi works, but I can't access the internet or my VPN server
Post by: bob3160 on August 13, 2021, 12:34:10 AM

Quote from: robinrex on August 12, 2021, 11:04:30 PM

I've had to hook up to the internet by an ethernet cable.  Tech support says that can't go online to help because I have a Mac.  They referred me to
the Production team who have a recording saying to go to the web.  I'm not getting the help I need from Avast.

Is your connection set to 'private' in the firewall settings?

Title: Re: my wifi works, but I can't access the internet or my VPN server
Post by: r@vast on August 13, 2021, 10:29:19 AM

Quote from: robinrex on August 12, 2021, 11:04:30 PM

I've had to hook up to the internet by an ethernet cable.  Tech support says that can't go online to help because I have a Mac.  They referred me to
the Production team who have a recording saying to go to the web.  I'm not getting the help I need from Avast.

Hi,

Can you please provide us with more details? Do you have any error messages?
Furthermore, there does not seem to be any record of you having contacted Avast support. You can reach support via https://support.avast.com/contact/paid_mac_avast-secureline-VPN