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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Dunkelmann on August 01, 2007, 10:17:12 PM

Title: Outlook 2003 to 2007 upgrade, now cannot send SMTP email, Avast Pro 4.7 1029
Post by: Dunkelmann on August 01, 2007, 10:17:12 PM

When Avast! is disabled completely through Stop On Access Protection I can send email.  When all providers are stopped I cannot.  I get varying lengths of error message, all apparently the same cause.  The longest says "The connection to the server was interrupted. ... The server responded: 421 Cannot connect to SMTP server ... connect error 10061"

All was fine with Outlook 2003. I installed Office 2007 Enterprise and allowed it to upgrade my Outlook 2003 email.

I have checked the Services (2 auto, 2 manual).  I have checked Outlook Trust Center.  I have increased Outlook timeout to 2 min but the error comes back in say within 10 secs.

I am curious as to why there is a difference between stopping OAP (can send) and terminating all providers (can't send).

I can send from TheBat! without a problem.

Windows XP Pro SP2, Avast! 4.7.1029

Title: Re: Outlook 2003 to 2007 upgrade, now cannot send SMTP email, Avast Pro 4.7 1029
Post by: Vlk on August 02, 2007, 07:22:26 AM

Do you see the blue avast Outlook plugin splash screen when starting Outlook?

Title: Re: Outlook 2003 to 2007 upgrade, now cannot send SMTP email, Avast Pro 4.7 1029
Post by: Dunkelmann on August 02, 2007, 08:40:50 AM

No - I don't.

Title: Re: Outlook 2003 to 2007 upgrade, now cannot send SMTP email, Avast Pro 4.7 1029
Post by: Lisandro on August 04, 2007, 03:46:02 AM

Quote from: Dunkelmann on August 02, 2007, 08:40:50 AM

No - I don't.

Make sure the avast plugin is not disabled into MS Outlook:

Outlook 2007 > Tools > Trust center > Add-inns > Manage Disabled items.
Outlook 2003 > Help > About > Disabled items.
Outlook 2002 > Help > About Microsoft Outlook > Disabled items.
Outlook 2000 > Tools menu > Options > Other > Advanced Options > Add-In Manager.

Title: Re: Outlook 2003 to 2007 upgrade, now cannot send SMTP email, Avast Pro 4.7 1029
Post by: Dunkelmann on August 04, 2007, 12:05:26 PM

Thank You.  This has resolved the problem.  The manage option at the bottom of the Outlook 2007 is easily overlooked!  Essentially Outlook had found a problem with Avast! on installation, disabled it and did not show it in the list of disabled items in the Trust Center window pane.  Hence having to look for it under the manage option and drop-down.

Thanks again.

Title: Re: Outlook 2003 to 2007 upgrade, now cannot send SMTP email, Avast Pro 4.7 1029
Post by: Lisandro on August 04, 2007, 01:38:28 PM

You're welcome. Feel free to come back any time you need help.