Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: amazo on August 03, 2007, 10:10:32 AM
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Hi,
When I booted the laptop I could see the message "A new version is available, click here to install".
I clicked but anything happens, I sill have May2007 version (4.7.1001)
I just read the message posted today about 4.7.1029 does not run on Vista, so I will not try to install 4.7.1029 until further notices about.
I have another computer with Windows XP SP2 and also Avast. I received the same message (a new version ...) and here, 4.7.1029 installed successfully but it did something not normal. Installing process stopped screen refreshes at file "av_pro_core_3b2-397.vpu" and 344.064 bytes from 1.392.527.
After some time with same info on screen I re-booted computer and, in the end, version 4.7.1029 was installed but this is the first time (I am using Avast from 2 years) I see this.
Regards.
Angel.
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just read the message posted today about 4.7.1029 does not run on Vista, so I will not try to install 4.7.1029 until further notices about.
That's not true, it is working OK in Vista - well, unless you have an Asus laptop with the "Asus Data Security Management" software installed .
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Vlk,
I am sorry... but mine is a Dell Latitude D830 and Avast 4.7.1029 does not install over 4.7.1001.
Regards.
Angel
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What if you invoke the program update manually (right-click the avast tray icon and select Updating -> Program Update).
Thx
Vlk
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Avast 4.7.1029 does not install over 4.7.1001.
Please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
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Hi,
The info exceeds 10.000 characters and I can not send you because I do not know where to cut without missing valid info.
It is possible to send to you by email, zipped?
Regards.
Angel.
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The info exceeds 10.000 characters and I can not send you because I do not know where to cut without missing valid info.
That's the reason for I've asked the 'last' 150 lines of it only...
It is possible to send to you by email, zipped?
You can upload free to www.4shared.com and then post a link to the file here if you want.
Or use Free Download Manager to upload your files easily to share them with other people. (http://freedownloadmanager.org)
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The last 100-150 lines, if 150 lines exceeds the limit then just post the last 100 lines. Check the chronological order of the log and you should find the most recent entries are at the bottom of the file.
Tech doesn't work for Alwil he is just an avast user like you and the main purpose of posting in the topics is so that more than one person can view the log and see if they notice anything.
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Hi,
Here they are the last 150 lines.
04.08.2007 19:07:14.000 1186247234 general Started: 04.08.2007, 19:07:13
04.08.2007 19:07:14.000 1186247234 general Running setup_av_pro-3e9 (1001)
04.08.2007 19:07:14.000 1186247234 system Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
04.08.2007 19:07:14.000 1186247234 system Computer WinName: PC-4
04.08.2007 19:07:14.000 1186247234 system Windows Net User: SYSTEM
04.08.2007 19:07:14.000 1186247234 general Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /limitcpu
04.08.2007 19:07:14.000 1186247234 general DldSrc set to inet
04.08.2007 19:07:14.000 1186247234 general Operation set to INST_OP_UPDATE_GET_PACKAGES
04.08.2007 19:07:14.000 1186247234 general Old version: 3e9 (1001)
04.08.2007 19:07:14.000 1186247234 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
04.08.2007 19:07:14.000 1186247234 system Computer DnsName: PC-4
04.08.2007 19:07:14.000 1186247234 system Computer Ip Addr: 192.168.1.10
04.08.2007 19:07:14.000 1186247234 internet SYNCER: Type: use IE settings
04.08.2007 19:07:14.000 1186247234 internet SYNCER: Auth: another authentication, use WinInet
04.08.2007 19:07:14.000 1186247234 package Part prg_av_pro-3e9 is installed
04.08.2007 19:07:14.000 1186247234 package Part vps-76303 is installed
04.08.2007 19:07:14.000 1186247234 package Part news-4b is installed
04.08.2007 19:07:14.000 1186247234 package Part setup_av_pro-3e9 is installed
04.08.2007 19:07:14.000 1186247234 package Part jrog-10 is installed
04.08.2007 19:07:14.000 1186247234 general Old version: 3e9 (1001)
04.08.2007 19:07:17.000 1186247237 file SetExistingFilesBitmap: 1024->151->151
04.08.2007 19:07:17.000 1186247237 general GUID: b784b5a7-d524-4173-82a1-ad9809c0a41c
04.08.2007 19:07:18.000 1186247238 general Server definition(s) loaded for 'main': 146 (maintenance:0)
04.08.2007 19:07:18.000 1186247238 general SelectCurrent: selected server 'Download15 AVAST server' from 'main'
04.08.2007 19:07:18.000 1186247238 package GetPackages - set proxy for inet
04.08.2007 19:07:18.000 1186247238 internet SYNCER: Type: use IE settings
04.08.2007 19:07:18.000 1186247238 internet SYNCER: Auth: another authentication, use WinInet
04.08.2007 19:07:19.000 1186247239 general Used server: http://download15.avast.com/iavs4x
04.08.2007 19:07:21.000 1186247241 general Server definition(s) loaded for 'main': 146 (maintenance:0)
04.08.2007 19:07:21.000 1186247241 general SelectCurrent: selected server 'Download81 AVAST server' from 'main'
04.08.2007 19:07:21.000 1186247241 package GetPackages - set proxy for inet
04.08.2007 19:07:21.000 1186247241 internet SYNCER: Type: use IE settings
04.08.2007 19:07:21.000 1186247241 internet SYNCER: Auth: another authentication, use WinInet
04.08.2007 19:07:21.000 1186247241 general Used server: http://download81.avast.com/iavs4x
04.08.2007 19:07:22.000 1186247242 general Used server: http://download81.avast.com/iavs4x
04.08.2007 19:07:22.000 1186247242 package Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
04.08.2007 19:07:22.000 1186247242 package LatestPartInfo: jrog = jrog-10
04.08.2007 19:07:22.000 1186247242 package LatestPartInfo: news = news-4b
04.08.2007 19:07:22.000 1186247242 package LatestPartInfo: program = prg_av_pro-405
04.08.2007 19:07:22.000 1186247242 package LatestPartInfo: setup = setup_av_pro-405
04.08.2007 19:07:22.000 1186247242 package LatestPartInfo: vps = vps-76304
04.08.2007 19:07:22.000 1186247242 general Used server: http://download81.avast.com/iavs4x
04.08.2007 19:07:22.000 1186247242 package Part vps-76304 was set to be installed
04.08.2007 19:07:22.000 1186247242 package Removed obsolete file part-vps-76303.vpu
04.08.2007 19:07:22.000 1186247242 general Part of license key: S9999999T9933A1106
04.08.2007 19:07:22.000 1186247242 package FilterOutExistingFiles: 151 & 151 = 0
04.08.2007 19:07:22.000 1186247242 package FilterOutExistingFiles: 151 & 151 = 0
04.08.2007 19:07:23.000 1186247243 package IsFullOkay: vpsm-76304.vpu - not okay
04.08.2007 19:07:23.000 1186247243 package IsFullOkay: vpsm-76304.vpu - not okay
04.08.2007 19:07:23.000 1186247243 package IsFullOkay: vpsm-76304.vpu - not okay
04.08.2007 19:07:23.000 1186247243 package IsFullOkay: vpsm-76304.vpu - not okay
04.08.2007 19:07:24.000 1186247244 general Used server: http://download81.avast.com/iavs4x
04.08.2007 19:07:24.000 1186247244 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-76304.vpu, returned 0x00000000
04.08.2007 19:07:24.000 1186247244 package Removed obsolete file vpsm-76303.vpu
04.08.2007 19:07:40.000 1186247260 package vps: needs to be updated [076304]
04.08.2007 19:07:40.000 1186247260 package FilterOutExistingFiles: 151 & 151 = 0
04.08.2007 19:07:40.000 1186247260 package Transferred files: 5
04.08.2007 19:07:40.000 1186247260 package Transferred bytes: 29067
04.08.2007 19:07:40.000 1186247260 package Transfer time: 3260 ms
04.08.2007 19:07:41.000 1186247261 internet Sending stats 'http://download81.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
04.08.2007 19:07:41.000 1186247261 file NeedReboot=false
04.08.2007 19:07:41.000 1186247261 general Return code: 0x20000000 [Something done]
04.08.2007 19:07:41.000 1186247261 general Stopped: 04.08.2007, 19:07:41
04.08.2007 19:07:41.000 1186247261 general Started: 04.08.2007, 19:07:41
04.08.2007 19:07:41.000 1186247261 general Running setup_av_pro-3e9 (1001)
04.08.2007 19:07:41.000 1186247261 system Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
04.08.2007 19:07:41.000 1186247261 system Computer WinName: PC-4
04.08.2007 19:07:41.000 1186247261 system Windows Net User: SYSTEM
04.08.2007 19:07:41.000 1186247261 general Cmdline: /refresh /noreboot /updatevps /verysilent /limitcpu
04.08.2007 19:07:41.000 1186247261 general Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
04.08.2007 19:07:41.000 1186247261 general Old version: 3e9 (1001)
04.08.2007 19:07:41.000 1186247261 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
04.08.2007 19:07:41.000 1186247261 internet SYNCER: Type: use IE settings
04.08.2007 19:07:41.000 1186247261 internet SYNCER: Auth: another authentication, use WinInet
04.08.2007 19:07:41.000 1186247261 package Part prg_av_pro-3e9 is installed
04.08.2007 19:07:41.000 1186247261 package Part vps-76304 is installed
04.08.2007 19:07:41.000 1186247261 package Part news-4b is installed
04.08.2007 19:07:41.000 1186247261 package Part setup_av_pro-3e9 is installed
04.08.2007 19:07:41.000 1186247261 package Part jrog-10 is installed
04.08.2007 19:07:41.000 1186247261 general Old version: 3e9 (1001)
04.08.2007 19:07:42.000 1186247262 file SetExistingFilesBitmap: 1024->151->151
04.08.2007 19:07:42.000 1186247262 general GUID: b784b5a7-d524-4173-82a1-ad9809c0a41c
04.08.2007 19:07:42.000 1186247262 general Entering:UpdateInstallPackages
04.08.2007 19:07:42.000 1186247262 package Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
04.08.2007 19:07:42.000 1186247262 package LatestPartInfo: jrog = jrog-10
04.08.2007 19:07:42.000 1186247262 package LatestPartInfo: news = news-4b
04.08.2007 19:07:42.000 1186247262 package LatestPartInfo: program = prg_av_pro-405
04.08.2007 19:07:42.000 1186247262 package LatestPartInfo: setup = setup_av_pro-405
04.08.2007 19:07:42.000 1186247262 package LatestPartInfo: vps = vps-76304
04.08.2007 19:07:42.000 1186247262 package FilterOutExistingFiles: 151 & 151 = 0
04.08.2007 19:07:42.000 1186247262 package FilterOutExistingFiles: 151 & 151 = 0
04.08.2007 19:07:43.000 1186247263 package ArePartsInstallable: 1
04.08.2007 19:07:56.000 1186247276 package vps: updated [076304]
04.08.2007 19:07:56.000 1186247276 file Fix security on: C:\Program Files\Alwil Software\Avast4\*.*
04.08.2007 19:07:56.000 1186247276 file Fix security on: C:\Program Files\Alwil Software\Avast4\images\*.*
04.08.2007 19:07:56.000 1186247276 file Fix security on: C:\Program Files\Alwil Software\Avast4\SPANISH\*.*
04.08.2007 19:07:56.000 1186247276 file Fix security on: C:\Program Files\Alwil Software\Avast4\SPANISH\HELP\*.*
04.08.2007 19:07:56.000 1186247276 file Fix security on: C:\Program Files\Alwil Software\Avast4\SPANISH\HtmlData\*.*
04.08.2007 19:07:56.000 1186247276 system RemoveFileAcess(C:\Windows\system32\OleAcc.dll), SetNamedSecurityInfo returned 0x00000005
04.08.2007 19:07:56.000 1186247276 system RemoveFileAcess(C:\Windows\system32\psapi.dll), SetNamedSecurityInfo returned 0x00000005
04.08.2007 19:07:56.000 1186247276 package Transferred files: 0
04.08.2007 19:07:56.000 1186247276 package Transferred bytes: 0
04.08.2007 19:07:56.000 1186247276 package Transfer time: 0 ms
04.08.2007 19:07:56.000 1186247276 file NeedReboot=false
04.08.2007 19:07:56.000 1186247276 general Return code: 0x20000000 [Something done]
04.08.2007 19:07:56.000 1186247276 general Stopped: 04.08.2007, 19:07:56
04.08.2007 19:07:57.000 1186247277 general Started: 04.08.2007, 19:07:57
04.08.2007 19:07:57.000 1186247277 general Running setup_av_pro-3e9 (1001)
04.08.2007 19:07:57.000 1186247277 system Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
04.08.2007 19:07:57.000 1186247277 system Computer WinName: PC-4
04.08.2007 19:07:57.000 1186247277 system Windows Net User: SYSTEM
04.08.2007 19:07:57.000 1186247277 general Cmdline: /stopstat /verysilent /noreboot
04.08.2007 19:07:57.000 1186247277 general Operation set to INST_OP_[16]
04.08.2007 19:07:57.000 1186247277 general Old version: 3e9 (1001)
04.08.2007 19:07:57.000 1186247277 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
Regards.
Angel.
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I see no problems in your log... but I'm not sure you've posted the last 150 lines or the first 150 lines...
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Based on the date and time I would say it is the last 150 lines, but I can't see anything obvious either.
It may be best to try a clean install.
Download the latest version of avast http://www.avast.com/eng/programs.html (http://www.avast.com/eng/programs.html) and save it to your HDD, somewhere you can find it again. Use that when you reinstall.
Download the avast! Uninstall Utility, find it here (http://www.avast.com/eng/avast-uninstall-utility.html) and save it to your HDD.
Now uninstall, reboot, run the uninstall utility, reboot, install the latest version, reboot.
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DavidR, Tech,
Thank you very much for your efforts to try to guess where the problem was.
I follow up your recommendations and:
. unistall 4.7.1001 from Add/Remove programs
. re-boot
. ran Avast uninstall utility
. re-boot
. install 4.7.1029
. re-boot
It seems that everything went right and laptop booted normally and I have now last version properly installed.
Thanks again.
Angel.
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It seems that everything went right and laptop booted normally and I have now last version properly installed.
Wow... good news.
Maybe Angels helped you 8)
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<snip>
It seems that everything went right and laptop booted normally and I have now last version properly installed.
Thanks again.
No problem, glad we could help.
Welcome to the forums.