Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: churchmouse2 on August 05, 2007, 08:33:07 PM
-
Since the latest update a few days ago, I keep getting the same error that the program can't update. I am, using the home edition on Windows XP.
My log reads:
4/08/2007 6:43:51 p.m. 1186209831 Jenny 1604 Function setifaceUpdateFiles() has failed. Return code is 0xFFFFFFFF, dwRes is FFFFFFFF.
5/08/2007 7:26:56 a.m. 1186255616 SYSTEM 1376 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
5/08/2007 7:26:59 a.m. 1186255619 SYSTEM 1376 An error has occured while attempting to update. Please check the logs.
5/08/2007 7:42:40 a.m. 1186256560 Jenny 1616 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
5/08/2007 11:58:45 a.m. 1186271925 SYSTEM 1376 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
5/08/2007 11:58:48 a.m. 1186271928 SYSTEM 1376 An error has occured while attempting to update. Please check the logs.
5/08/2007 11:59:14 a.m. 1186271954 Jenny 1616 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
5/08/2007 2:54:38 p.m. 1186282478 SYSTEM 1356 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
5/08/2007 2:54:41 p.m. 1186282481 SYSTEM 1356 An error has occured while attempting to update. Please check the logs.
5/08/2007 2:57:00 p.m. 1186282620 Jenny 1652 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
5/08/2007 2:57:56 p.m. 1186282676 Jenny 1652 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
6/08/2007 5:54:03 a.m. 1186336443 SYSTEM 1336 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
6/08/2007 5:54:05 a.m. 1186336445 SYSTEM 1336 An error has occured while attempting to update. Please check the logs.
6/08/2007 6:02:51 a.m. 1186336971 Jenny 1660 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.
should I reinstall the entire program?
thanks for any help...
-
Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.
-
Thanks for that suggestion. It gave me this error message:
'Avast! A setiface error has occurred 2.
Try to reinstall or contact support.'
So I'll try to reinstall and will let you know what happens.!
Cheers
Jenny
-
I suggest an installation from the scratch:
1. Uninstall avast from Control Panel first.
2. Boot.
3. Use Avast Uninstall (http://www.avast.com/eng/avast-uninstall-utility.html) for complete uninstallation.
4. Boot.
5. Install again the last version.
6. Boot.
7. Check and post the results.
-
Trouble is, I can't uninstall from the control panel as it freezes, so will try from Avast uninstall first.
Will report. Thanks for your help!
cheers
Jenny
-
Trouble is, I can't uninstall from the control panel as it freezes
Do you have any other antivirus program in this computer? Had in the past?
-
Way, way back in the distant past! :) Panda - but ditched that as it gave too many problems. Always liked Avast and kept coming back to it.
Trying reinstall but have to download the program again....
more later.
-
right - all seems ok so far - has reinstalled and updated fine. Must have just got scrungled somehow. Will keep an eye on things and report if there is any more trouble.
Many thanks for your help - much appreciated.
Cheers
Jenny
-
Glad the problem is now resolved, welcome to the forums.
-
Jenny, you're welcome. Come back any time you need help.