Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: nakashimal75 on August 24, 2021, 08:01:16 PM

Title: Ransomware Shield breaking screenshots again
Post by: nakashimal75 on August 24, 2021, 08:01:16 PM
How can I create and exception for Ransomeware to completely ignore my Guild Wars 2 Screenshot folder? I have tried every exception Option leading to this folder and I still can not get it to stop blocking my screenshots. The only way I can take Guild Wars 2 screenshots is by completely disabling Ransomeware. Please help. I've been using Avast for many years, I'd hate to stop now over this bug. This happened over a year ago, and now it's back.
Title: Re: Ransomware Shield breaking screenshots again
Post by: Asyn on August 25, 2021, 09:25:04 AM
-> https://support.avast.com/en-ww/article/298/ (Blocked & Allowed apps)
Title: Re: Ransomware Shield breaking screenshots again
Post by: nakashimal75 on August 27, 2021, 02:18:13 PM
-> https://support.avast.com/en-ww/article/298/ (Blocked & Allowed apps)

I think this may have worked. Will keep eye on it today to confirm resolution. ty
Title: Re: Ransomware Shield breaking screenshots again
Post by: Asyn on August 27, 2021, 02:26:36 PM
You're welcome.
Title: Re: Ransomware Shield breaking screenshots again
Post by: nakashimal75 on August 29, 2021, 01:55:28 PM
Confirmed it still works. Thanks again. Issue solved.
Title: Re: Ransomware Shield breaking screenshots again
Post by: Asyn on August 29, 2021, 02:56:51 PM
No problem and thanks for the feedback.
Title: Re: Ransomware Shield breaking screenshots again
Post by: nakashimal75 on September 10, 2021, 11:44:42 AM
Well looks like the problem is back, and the Allowed App option no longer actually allows it. Can't take game screenshots because of this Ransomeware garbage.
Title: Re: Ransomware Shield breaking screenshots again
Post by: DavidR on September 10, 2021, 12:02:17 PM
Well looks like the problem is back, and the Allowed App option no longer actually allows it. Can't take game screenshots because of this Ransomeware garbage.


What has changed since this was resolved before ?
e.g. have you had an avast program update recently.

Whilst this is not resolving the problem directly:
There is nothing stopping you removing the Ransomware garbage (as you call it) module, but then your other images could be at risk.

Is Guild Wars 2 Screenshot folder on your C: drive and the same location as other images  ?
I don't save any screenshots or images (or other at risk folders) in the windows default user locations.  I also backup my images to an external hard drive (e.g. if you don't want to lose it back it up).  Because of this I don't have the Ransomware component installed
Title: Re: Ransomware Shield breaking screenshots again
Post by: nakashimal75 on September 10, 2021, 12:05:37 PM
Besides date. Nothing's changed. No worries. I've had enough. Deleting this AV. Moving on to kapersky I suppose.