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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: cyrille16 on August 26, 2021, 01:04:45 PM

Title: Unauthorized PayPal payments after Avast subscription cancellation
Post by: cyrille16 on August 26, 2021, 01:04:45 PM

Hi,
I have recently been charged for Avast services by your company through PayPal for two services, despite having canceled all my subscriptions prior to that:
- DRI Software 72.59 USD on August 17th (Invoice ID 97851681900)
- DRI Software 41.31 GBP on August 26th (Invoice ID 98217110600)
Both stated the merchant as being:
Merchant
Digital River Ireland Ltd.
atlanticpaypalukSARLcs@digitalriver.com
952-646-5037

Those payments appear in my paypal but not on my Avast profile. I have since unauthorised any payments to atlanticpaypalukSARLcs@digitalriver.com on my PayPal but would now like to recover my payments.
Please tell me what steps to follow.
Best regards,
Cyrille

Title: Re: Unauthorized PayPal payments after Avast subscription cancellation
Post by: Asyn on August 26, 2021, 01:30:38 PM

-> https://support.avast.com/en-ww/article/Refund-request