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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: marcel.oliveira on August 14, 2007, 08:08:05 PM

Title: Problems with Windows Security Center
Post by: marcel.oliveira on August 14, 2007, 08:08:05 PM

Hi there,

I have updated Avast and some other automatic windows updated also took part in my machine. After these, I am not being able to start the Windows Security Center anymore. An error message is given instead: "An exception has occurred while trying to run Shell32.dll, Control_RunDLL wscui.cpl. I am not sure that this has to do with Avast, but I am not managing to find the actual solution anywhere.

Any helps?

Title: Re: Problems with Windows Security Center
Post by: Lisandro on August 14, 2007, 08:37:11 PM

Will any of these threads help?
http://forum.avast.com/index.php?topic=29669.0
http://forum.avast.com/index.php?topic=27735.0
http://forum.avast.com/index.php?topic=2887.0
http://forum.avast.com/index.php?topic=1000.0

Specially, this one, http://forum.avast.com/index.php?topic=29307.0

Title: Re: Problems with Windows Security Center
Post by: marcel.oliveira on August 15, 2007, 07:17:48 PM

Not really. The problem is not with the control panel (which starts fine), but with the Windows Security Center itself. It simply won't start and the error message I mentioned appears.

Title: Re: Problems with Windows Security Center
Post by: DavidR on August 15, 2007, 08:41:42 PM

Edit: wrong assumption, I though the WSC wasn't detecting avast.

Title: Re: Problems with Windows Security Center
Post by: Lisandro on August 16, 2007, 03:31:09 AM

Do you use Spybot Search and Destroy? It could have messed a registry key of WSC...
Besides this, you could try to repair manually your repository content...

rundll32 wbemupgd, UpgradeRepository

If the repair fails you could run:
===========================================================================
net stop winmgmt
cd /d %windir%\system32\wbem
ren repository repository.old
net start winmgmt
===========================================================================

What do you get?

Also, check the keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\don't load
HKEY_USERS\S-1-5-18\Control Panel\don't load
HKEY_USERS\S-1-5-19\Control Panel\don't load
HKEY_USERS\S-1-5-20\Control Panel\don't load
HKEY_USERS\S-1-5-21 .... .... \Control Panel\don't load

Is there anything there related to WSC?

Title: Re: Problems with Windows Security Center
Post by: marcel.oliveira on August 16, 2007, 08:23:36 PM

1. Tried to run wbemupgd and got an error message.
  "Error loading wbemupgd - The specified modelu could not be found"

2. How can I run

===========================================================================
net stop winmgmt
cd /d %windir%\system32\wbem
ren repository repository.old
net start winmgmt
===========================================================================

??? Tried the first command in command prompt and it didn`t recognize the net command.

3. Also, check the keys: ... Is there anything there related to WSC?

Nops. Nothing mention WSC.

Any further ideas?

Title: Re: Problems with Windows Security Center
Post by: Lisandro on August 17, 2007, 01:06:11 AM

Quote from: marcel.oliveira on August 16, 2007, 08:23:36 PM

Nops. Nothing mention WSC.

But which are the names of the Control Panel modules listed there?

Title: Re: Problems with Windows Security Center
Post by: marcel.oliveira on August 20, 2007, 04:54:47 PM

LocalCom.CPL
speech.cpl

Title: Re: Problems with Windows Security Center
Post by: Lisandro on August 20, 2007, 05:22:34 PM

Quote from: marcel.oliveira on August 20, 2007, 04:54:47 PM

LocalCom.CPL
speech.cpl

In all registry keys? Isn't there any other entry?

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\don't load
HKEY_USERS\S-1-5-18\Control Panel\don't load
HKEY_USERS\S-1-5-19\Control Panel\don't load
HKEY_USERS\S-1-5-20\Control Panel\don't load
HKEY_USERS\S-1-5-21 .... .... \Control Panel\don't load

Title: Re: Problems with Windows Security Center
Post by: marcel.oliveira on August 21, 2007, 03:22:34 PM

Sorry. A more complete and detailed information is:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Control Panel\don't load
  (Default)
  LocalCOM.cpl
  speech.cpl
HKEY_USERS\S-1-5-18\Control Panel\don't load
  (Default)
  ncpa.cpl
  odbccp32.cpl
HKEY_USERS\S-1-5-19\Control Panel\don't load
  (Default)
  ncpa.cpl
  odbccp32.cpl
HKEY_USERS\S-1-5-20\Control Panel\don't load
  (Default)
  ncpa.cpl
  odbccp32.cpl
HKEY_USERS\S-1-5-21 .... .... \Control Panel\don't load
  (Default)
  ncpa.cpl
  odbccp32.cpl

Title: Re: Problems with Windows Security Center
Post by: Lisandro on August 23, 2007, 05:01:19 AM

Strange... there isn't an entry for WSC and it's not working...
I'm empty on guesses... sorry.